[Resolved]  LPG — Erratic supply of LPG and Hoax Indian Oil Helpline No. [protected]

Namaste!

I stumbled upon your comment while trying to find a solution to the gross misuse of subsidised cylinders by a distributor in West Delhi.

I booked a cylinder on 11.01.2013 but have not received it till today. After following up with the gas agency I was told to wait for another 2-3 days. Not wanting to accept this delay I decided to file a complaint at Indian Oil's transparency portal which turned out to be fruitless. Upon further research I also found out that my LPG distributor is systematically misusing my share of subsidised cylinders. Since I live alone my LPG consumption is quite low. I made the last booking way back in March 2012. Now that I wanted to book another refill I found out that my share of 3 subsidised cylinders allotted from 14th September until 31st March 2013 have already been used up. On top of it, my customer account shows that another 3 non-subsidised cylinders have been issued under my name. This misuse has been going on since 2011. Numerous bogus bookings have been made under name without me getting a hint of it. Basically as per their records I have been booking a cylinder after every 21 days!!

I tried to call the toll free number for complaints but it does not connect. As you pointed out it is just a hogwash. Lodging a complaint on the transparency portal did not help either as it showed an error that "your complaint cannot be registered in the Master database"(!!!).

When I told the delivery boy who is a regular in my area that I suspect a foul play and if they don't mend their ways I would complain. Upon this he said "you can do whatever you want to, nothing would happen"! Unfortunately he is right!

I am shocked at such a blatant misuse of these subsidies. Basically, these distributors, their assitants and their delivery boys are minting money without any fear and that too at the cost of an unsuspecting consumer.

Is there any way out?

My consumer No. is 24694 and I want to book my another cylinder for refilling after 15 days. The agency M/s. Aravali Gas Agency is refused to book and replied that he can not book within 21 days period. I would like to say that when we bound to take the subsidised refill cylinders of required numbers as declared by the Central Govt./State Govt, then why should we bounded for number of days. Kindly consider my complaint and inform the Aravali Gas Agency, Udaipur(Raj.) to book and supply the refill cylinder of my consumer number.

I am from Bangalore and I am really shocked with the service of the service given by [protected]. It is indeed a shame, better they close this helpline number, absolute waste. All industries helpline is what they call themselves and it is all industries helpless(hopeless) line in fact. The customer service representatives don't know the basic manners. I called 8 times in a day and got 6 calls hung up on me and 2 of them absolutely no clue what I was asking them. I don't understand what is the purpose of such a helpless line to be free in fact. shame on the part of jobless people who attend our calls and don't even respond leave alone giving a solution. all industries helpline management is hopeless...

i am sukhwant singh these toll free no is not working [protected] many time call

i am MUDASSAR HUSAIN I CALL [protected] now . but it aromatic disconnect... 5 times

[protected] as we know that this is oil industry the company is too bad and worst..especially HR, team leader balu and manager... It is time waste to call that number... This tollfree call centre address is 201b caretel infotech, surekha chambers, opposite to vip showroom, lal bunglow ameerpet

Extremely dissatisfied about the services provided by Yadu Gas Seva, Sahibabad..

Underweight cylinder--

These people are shameless...Proper investigation should be conducted .