Luminous Inverter — Not working and services are not provided

sir,
I launched the complaint on 28th may 2009 . My inverter was not working. My complaint no was 285991. The person from Luminous approached us and told us that plates in inverter has damaged and he had to bring the new plates.The next day was sunday . so He didnot come. On Monday after waiting till 3.00 PM again I called up and requested them to do needful. Then they came and changed the plates. The Inverter on the next day again stopped working . Again I launched the complaint And my complaint no is 283443. This time again he came next day after launching the complaint. He checked the inverter and told us that something is wrong with inverter. So he has to take it to the company and check it properly. So he will come again next day for that. Then again he did not come till 3.00 PM again I called up luminous office atleast 5-6 times and requested them to come and change and give the stand by. But after not availing my request I told them that I will go to consumer court they at last came at 4.30 PM and changed the inverter with stand by. Now again on the same night the stand by inverter stopped working. I again called up in the morning and requested them to check but after so many requestes one person came and told us that he cannot do anything as Inverter is fine and something is wrong with battery. We have checked the battery and that is working fine . But he is not ready to listen and neither their office staff. Tell me what to do . I can not live without inverter one more day as it is very hot. and because of which we have bought the inverter. I request you to do needful
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DEAR SIR
I PURCHASE A LUMINOUS INVERTOR (800 VA LB UPS TYPE).
MY INVOIVE NO. IS 12860, PURCHASED ON DT. 30 MARCH 2009, SR. NO B5CL5L[protected]
FROM PREMIER AUTO ELECTRIC WORKS
I HAVE FACING PROBLEM IN INVERTOR BUT SHOPKEEPER SAYS THAT YOU CALL IN CUSTOMER CARE OR TOLL FREENO.
WHEN I CALL TOLL FREE NO. ON DATE 4-6-09 BUT TILL DATE & TIME NO BODE REACHED TO ME
WHY?
WHAT IS THE USE OF THIS PRODUCT WHILE YOU ARE NOT ABLE TO GIVE SERVICE AS SOON AS POSSIBLE
PL LOOK INTO THIS MATTER SERIOUSLY
THANK YOU
AJAY GARG
HOUSE NO 326/79
JAWAHAR NAGAR HISAR
PH.[protected], [protected]
I purchased Liminious inverter and was delievered on 19/06/09 .Now after 2 days the inverter is not working, it doesnt go on mains .I have escalated the problem with customer care but not getting response.Customer Care is not responding and the phone numbers and other information mentioned on site is obselete.

Following are the details.


Complaint Number: UL-40137

Details Of Dealer:
Contact Person:Krishna
Phone no:[protected],[protected]
Dealer Name:Sri Venkateshwara Auto Electrical Works
G.B.P Palya, Hosur Main Road, Bangalore -560068

Regards
RB
dear sir,
we have purchased inverter three year ago. it works properly for 1.5 year but after 1.5 yera we have changed electronik card three t1me as per instruction by your service provider and despite this the inverter not working properly. even as per your guidiance we have change the battery and changed again electronic card four days before but in vain.today again the inverter not working. sir, we are very very furstate due to this inverter kindly look in to the matter and arrange to solve our problem. it may be possible that your service provider put some repaired electronic card instead of new one. because some one told me this type of complaints from yours service provider boys.kindly do the needful at your end
awaiting your prompt reply thanking you in advance
regards
suresh jindal
3, bhamashah nagar hissar-125005 haryana mobile [protected]
regret to inform you again that nobody is attending the toll free numbers as mentioned by you also we have call on inverter complaint number[protected] so many time but the complaint operator forwarded the call and till along time hold by us no body is responding on these numbers.
now you can imegine your company service provider intention.

suresh jindal
plz checked ur inverter with private repair center. or cl me any time [protected]

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