Luminous Inverter Complaints & Reviews
Resolved
Resolved
there are no service
| Address: Bagpat, Uttar Pradesh |
my complaint is that my inverter is not working well and the company is not checking it properly.
there is not any satisfactory answer by the company.
i want my inverter replaced.
there is not any satisfactory answer by the company.
i want my inverter replaced.
Aug 14, 2020
Complaint marked as Resolved View replies
Hi Dear Mili,
If your product has a service period then for sure you are entitled to get help for servicing the product. With my Luminous product there have been no hassles yet, when it comes to servicing. No need to contact here and there… Simply contact the customer care and lodge a request for servicing. That’s it! That’s exactly what I do. I hope I was able to solve your problem.
Nupur
If your product has a service period then for sure you are entitled to get help for servicing the product. With my Luminous product there have been no hassles yet, when it comes to servicing. No need to contact here and there… Simply contact the customer care and lodge a request for servicing. That’s it! That’s exactly what I do. I hope I was able to solve your problem.
Nupur
Hi buddy; I also have a Luminous inverter. I have never had any problem with the customer care department of Luminous till now. When ever I call them, they very patiently answer my queries and solve my problems and arrange a visit of a technician if at all any repair process is involved. It seems that you are having a tough time. Try speaking to higher authorities and I am sure you’ll find the help you are looking for.
complaint
[protected]
[protected]
very poor service.
[protected]
[protected]
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Dear sir,
we have purchased a Luminous inverter 800 va with Exide battery Inva Queen450 on 12.03.2010 Ref.cash memo no-365, dt-12.03.2010 by name my wife -Kakoli Biswas from Battery Centre , Madhyamgram , Kol-700129 , westbengal.After that during loadsheding the backup time is 5 - 45 min.for 3 cfl(15w) and one TV. Battery showing low .Complain done verbally on 16.03, 17.03,& 19.03.2010 . They alwayas assuring it will taken necessary...
we have purchased a Luminous inverter 800 va with Exide battery Inva Queen450 on 12.03.2010 Ref.cash memo no-365, dt-12.03.2010 by name my wife -Kakoli Biswas from Battery Centre , Madhyamgram , Kol-700129 , westbengal.After that during loadsheding the backup time is 5 - 45 min.for 3 cfl(15w) and one TV. Battery showing low .Complain done verbally on 16.03, 17.03,& 19.03.2010 . They alwayas assuring it will taken necessary...
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Resolved
Resolved
Intentional withholding of information to cheat and theft by service personnel
October 25, 2009
Dear Sir/Ma’am,
I had purchased a Luminous Sine Wave Inverter in the year 2005.
Recently, the original battery of the inverter discharged completely as it had gradually weakened over time. I got the battery changed with a genuine new battery to find that the inverter still failed to work.Finally, I lodged a complaint at Luminous Service with Complaint No.: DL 361733, Dt.: 23.10.2009.
A service engineer [Mr. Sameer ([protected])] arrived at my home on 24.10.2009 and on diagnosing the system, told me that due to the inverter having to work on a very weak battery, the circuit inside the inverter had got short-cuircuited, and the solution was to get the circuit board changed, and replaced by a new board. The cost of the new board was quoted as Rs. 1250. I asked him again if the board which will be replacing the faulty board was a genuine, new part, and I received an affirmative response. No other information was conveyed to me during this encounter.
The next day, i.e. 25.10.2009, Mr. Sameer arived at my home and changed the faulty board, and after having done so, suddenly broke to me the news that he will be taking back with him the faulty board. On asking him the reason for doing so, he told us that Rs. 1250 was the replacement cost of the board and that a new board cost Rs. 2250. We asked for a price list to verify his claim, but he was unable to produce it. And further,the supposedly ‘new’ board he had installed was established to be an old part which had been repaired.
This is simply a case of highly unprofessional behaviour on part of a trained serviceman. There was no transparency in the manner he dealed with me. Correct information was intentionally withheld from me until the last moment.
And moreover, I also wish to inform you that during the abovementioned service engineer’s visit to my home on 24.10.2005, a set of earphones went missing. Now, I assure you that I am not adding this complaint merely to support my case, but this behaviour on part of a professional the nature of whose job requires him to build trust with the customer is very,very sad and noxious to the customer-company relationship. I have no doubts as to the whereabouts of the missing object. Barely 5 minutes before the arrival of the engineer, my son, who was the only person present at home during his visit, had noticed it, and moments after his departure, the earphones were missing.
This incident not only shows unprofessionalism and an intentional attempt to misguide and dupe a customer, and a shameful breach of the customer-company relationship.
I hope that the relevant authorities will take notice of this and take immediate action to put a halt on such malpractice.
Yours sincerely,
Prem Pal Singh
( 107, Baldev Park, Krishna Nagar, Delhi-110051)
[protected], [protected])
Dear Sir/Ma’am,
I had purchased a Luminous Sine Wave Inverter in the year 2005.
Recently, the original battery of the inverter discharged completely as it had gradually weakened over time. I got the battery changed with a genuine new battery to find that the inverter still failed to work.Finally, I lodged a complaint at Luminous Service with Complaint No.: DL 361733, Dt.: 23.10.2009.
A service engineer [Mr. Sameer ([protected])] arrived at my home on 24.10.2009 and on diagnosing the system, told me that due to the inverter having to work on a very weak battery, the circuit inside the inverter had got short-cuircuited, and the solution was to get the circuit board changed, and replaced by a new board. The cost of the new board was quoted as Rs. 1250. I asked him again if the board which will be replacing the faulty board was a genuine, new part, and I received an affirmative response. No other information was conveyed to me during this encounter.
The next day, i.e. 25.10.2009, Mr. Sameer arived at my home and changed the faulty board, and after having done so, suddenly broke to me the news that he will be taking back with him the faulty board. On asking him the reason for doing so, he told us that Rs. 1250 was the replacement cost of the board and that a new board cost Rs. 2250. We asked for a price list to verify his claim, but he was unable to produce it. And further,the supposedly ‘new’ board he had installed was established to be an old part which had been repaired.
This is simply a case of highly unprofessional behaviour on part of a trained serviceman. There was no transparency in the manner he dealed with me. Correct information was intentionally withheld from me until the last moment.
And moreover, I also wish to inform you that during the abovementioned service engineer’s visit to my home on 24.10.2005, a set of earphones went missing. Now, I assure you that I am not adding this complaint merely to support my case, but this behaviour on part of a professional the nature of whose job requires him to build trust with the customer is very,very sad and noxious to the customer-company relationship. I have no doubts as to the whereabouts of the missing object. Barely 5 minutes before the arrival of the engineer, my son, who was the only person present at home during his visit, had noticed it, and moments after his departure, the earphones were missing.
This incident not only shows unprofessionalism and an intentional attempt to misguide and dupe a customer, and a shameful breach of the customer-company relationship.
I hope that the relevant authorities will take notice of this and take immediate action to put a halt on such malpractice.
Yours sincerely,
Prem Pal Singh
( 107, Baldev Park, Krishna Nagar, Delhi-110051)
[protected], [protected])
Aug 14, 2020
Complaint marked as Resolved View replies
Correction:
The date of visit of the service engineer on which the earphones went missing has been inadvertently written as 24.10.2005, it should be read as 24.10.2009
The date of visit of the service engineer on which the earphones went missing has been inadvertently written as 24.10.2005, it should be read as 24.10.2009
NO SUPPLY
I PURCHASED INVERTER FROM AUTHORISED DELAER, ITS LESS THAN YEAR AND IT NOT SUPPLYING THE POWER. COMPLAINTS HAVE BEEN MADE SO MANY TIMES. BUT NO ACTION IS TAKEN YET, PLS LOOK INTO THE MATTER SERIOUSLY AND TAKE US OUT FROM THE WORST PROBLEM
ARVIND KUMAR
GOVT. SARVODAYA BAL VIDHYALAYA UTTAM NAGAR
NEW DELHI-110059
MOB. [protected]
[protected]
I PURCHASED INVERTER FROM AUTHORISED DELAER, ITS LESS THAN YEAR AND IT NOT SUPPLYING THE POWER. COMPLAINTS HAVE BEEN MADE SO MANY TIMES. BUT NO ACTION IS TAKEN YET, PLS LOOK INTO THE MATTER SERIOUSLY AND TAKE US OUT FROM THE WORST PROBLEM
ARVIND KUMAR
GOVT. SARVODAYA BAL VIDHYALAYA UTTAM NAGAR
NEW DELHI-110059
MOB. [protected]
[protected]
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Resolved
Resolved
battery not get charged
our inverters battery is not charging thatswhy inverter is not working
Aug 14, 2020
Complaint marked as Resolved View replies
i bought the UPS two years ago however since last year back had gone down to just one minute or so. I complained to the vendor who send someone to mend it however no improvement happened. Now it stoped working completely.
i never expected such a poof performance.
i never expected such a poof performance.
Respected Sir
I have been subscribing luminour batary and invertor in sep 2008 for two batary becuase our hour is big but after one year invertor showing batry low we registered complaint and technicine come and cheked the invertor and batary and replaced invertor motherboard and said that
no problem come near future but after one day when the light shut invorter charge it shoe that batary become low and it shut down after five minutes we registered complaint again technicine came and cheked invertor and said that your batary has been showing low so your warranty period is within you logon a complant and change you batary.
so I request to you please change our inveror batary becouse childern exam near and without electricity no one can read or write.
Our Home address is
C-129 Vandana vihar
Nangloi Dellhi -1100041
Ph no [protected]
I have been subscribing luminour batary and invertor in sep 2008 for two batary becuase our hour is big but after one year invertor showing batry low we registered complaint and technicine come and cheked the invertor and batary and replaced invertor motherboard and said that
no problem come near future but after one day when the light shut invorter charge it shoe that batary become low and it shut down after five minutes we registered complaint again technicine came and cheked invertor and said that your batary has been showing low so your warranty period is within you logon a complant and change you batary.
so I request to you please change our inveror batary becouse childern exam near and without electricity no one can read or write.
Our Home address is
C-129 Vandana vihar
Nangloi Dellhi -1100041
Ph no [protected]
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I want Replacement of my Inverter
I BUY A INVERTER JUST BEFORE A MONTH ON 11-JULY-2009, WITHIN A MONTH IT FAIL AND NOT WORKING. I INFORMED COMPANY, THEY TOLD ME THAT THEY WILL RESOLVE IT WITHIN A DAY. BUT NO RESPONSE, I LODGE A COMPLAINT ON 19-AUG-2009 IN COMPANY. PLEASE REPLACE MY INVERTER.
COMPLAINT NUMBER- UL52348
SERIAL NUMBER- B4DL3L[protected]
COMPLAINT NUMBER- UL52348
SERIAL NUMBER- B4DL3L[protected]
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Dear Sir,
This is bring to your kind notice that I had purchased Luminous Inverter -800Va sign wave with Battery 1L 18000+ Trolley module for worth Rs 13000/- on Dt 19-07-09 vide bill no 215 from your Authorised Dealer M/s Shiva Electronics which is located at Panchkula Road Baltana, Zirakpur (Punjab). I would like to inform you since from installation the inverter is giving regular problem and I have logged the 2-3 complaints into your local service centre. The details of complaints are -6797 dt 05-10-09, ul62796 dt 06-10-09 and other is not having the record. The Technicians visited on the complaints and made the small maintenance which was not satisfied and finally the PCV card is damaged in 2 and half months.
If they checks seriously and takes carefully on 1st complaint then I think that the said component is save to damage. Now I want replace the complete Inverter instead of changes the spare because this is the major spare of the machine and after changed if the said component is damage again then it does mean that there actual problem in the machine.
Regarding this issues I have been discussed with local officials as well as sales executives but they are forcing to change the component.
Sir, you are requested to pls look the matter and help to getting replace the complete Inverter. I shall be highly thankful to you.
We already log the complaint 3-4 days back but there is no reply...?
Kindly reply asap.
Your Truly,
Kamal Jeet Singh
# 30, Ravindera Enclave
Baltana, Zirakpur
Mob no- [protected]
This is bring to your kind notice that I had purchased Luminous Inverter -800Va sign wave with Battery 1L 18000+ Trolley module for worth Rs 13000/- on Dt 19-07-09 vide bill no 215 from your Authorised Dealer M/s Shiva Electronics which is located at Panchkula Road Baltana, Zirakpur (Punjab). I would like to inform you since from installation the inverter is giving regular problem and I have logged the 2-3 complaints into your local service centre. The details of complaints are -6797 dt 05-10-09, ul62796 dt 06-10-09 and other is not having the record. The Technicians visited on the complaints and made the small maintenance which was not satisfied and finally the PCV card is damaged in 2 and half months.
If they checks seriously and takes carefully on 1st complaint then I think that the said component is save to damage. Now I want replace the complete Inverter instead of changes the spare because this is the major spare of the machine and after changed if the said component is damage again then it does mean that there actual problem in the machine.
Regarding this issues I have been discussed with local officials as well as sales executives but they are forcing to change the component.
Sir, you are requested to pls look the matter and help to getting replace the complete Inverter. I shall be highly thankful to you.
We already log the complaint 3-4 days back but there is no reply...?
Kindly reply asap.
Your Truly,
Kamal Jeet Singh
# 30, Ravindera Enclave
Baltana, Zirakpur
Mob no- [protected]
sir,
I have bought a luminuos inverter on 12/06/2010, serial number-B2CL3P[protected] from Multi channel(garia, kolkata).Within 2 months time it started showing faults, ie within the warranty period.I lodged a complain number-UL104895, althought your company claims of resolving the problem within 48 hours it took 2 weeks for your service person to come and attend the problem inspite of several repeatative reminders.The service was not at all satisfactory.He told us some reason and wrote some other reason in the service report form, inspite of our explainations he said if this problem persists call us again and left.Naturally after a few days we checked all the wiring of the house and reduced some of the loads as he suggested, still the problem exsists.In kolkata the service numbers provided to us from your head office is hardly picked up by anyone or switched off.If we call the 24 hours helpline or headoffice they refer us to kolkata centre and hardly accept to take any responsibility.I have again lodged a complain, number-Ul108229.Please see that the service is provided as soon as possible & it is resolved as well instead of only doing eye wash, if necessary replace the troubleshooting machine.I heard a lot of your company so we made a decision to buy it but unfortunately viewing your service I conclude that it was a wrong decision as you people make big promises in your advertising agenda but don't fullfill it.Moreover the way our complain is being attended we feel like being cheated.I hope you belong to one of those companies for whom reputation matters a lot, so please try to solve my problem with full sincerity.
Madhuleena Ghosh
97 Bidhan palli, po-garia
kolkata-84
I have bought a luminuos inverter on 12/06/2010, serial number-B2CL3P[protected] from Multi channel(garia, kolkata).Within 2 months time it started showing faults, ie within the warranty period.I lodged a complain number-UL104895, althought your company claims of resolving the problem within 48 hours it took 2 weeks for your service person to come and attend the problem inspite of several repeatative reminders.The service was not at all satisfactory.He told us some reason and wrote some other reason in the service report form, inspite of our explainations he said if this problem persists call us again and left.Naturally after a few days we checked all the wiring of the house and reduced some of the loads as he suggested, still the problem exsists.In kolkata the service numbers provided to us from your head office is hardly picked up by anyone or switched off.If we call the 24 hours helpline or headoffice they refer us to kolkata centre and hardly accept to take any responsibility.I have again lodged a complain, number-Ul108229.Please see that the service is provided as soon as possible & it is resolved as well instead of only doing eye wash, if necessary replace the troubleshooting machine.I heard a lot of your company so we made a decision to buy it but unfortunately viewing your service I conclude that it was a wrong decision as you people make big promises in your advertising agenda but don't fullfill it.Moreover the way our complain is being attended we feel like being cheated.I hope you belong to one of those companies for whom reputation matters a lot, so please try to solve my problem with full sincerity.
Madhuleena Ghosh
97 Bidhan palli, po-garia
kolkata-84
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Resolved
Resolved
Luminous Inverter Cheating Needy Consumers
We purchased a Luminous inverter, Model# UPS/LB – 800VA, Serial/Mfg Code #972591 on 16/08/08 from Deep Electricals, Vikaspuri, New Delhi. We had also taken an AMC for its maintenance from the same dealer and his agents had come once in Jan 09 for the first AMC visit. It was working fine till 24/06/09, when suddenly it conked off. Since then it was a nightmare to get a complaint registered. The dealer said it is in the warranty period so to contact the manufacturers. But to get through their call centre and get a complaint registered took us 5 days. Finally the complaint(Complaint #302805) was registered on June 29, 2009, 2:04 pm. Now everyday we call up all the phone numbers available and are able to get through only after a few hours - just to hear that today definitely someone will visit and rectify the problem. But they never turn up and we remain under house arrest waiting for them. THIS IS TORTURE. THIS COMPANY SHOULD NOT BE ALLOWED TO CONDUCT BUSINESS IF IT DOES NOT HAVE A PROPER AFTER SALES SERVICE DEPARTMENT IN PLACE. THEY JUST WANT TO SELL THEIR PRODUCTS AND THEN FORGET THE POOR CONSUMER WHO STILL SUFFERS POWER CUTS DESPITE SPENDING SO MUCH MONEY. ARE THEY WAITING FOR THE WARRANTY PERIOD TO GET OVER.
Aug 14, 2020
Complaint marked as Resolved View replies
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Resolved
Resolved
Inverter not working and Services are not provided
Dear Sir,
I have Inverter of Luminous Brand and having some problem in the same, I had made complaint No. 296302 Dtd. 20.06.2009, 299110 Dtd. 24.06.2009 and their office on Telephone No.[protected] &[protected] to Mr. Madhu & Priyanka but there is no response from the Company.
Please help me to resolve the issue.
Thanking You
AKHIL KUMAR GUPTA
A-53, Kanti Nagar Main, Delhi 51
Mob No. [protected]
Phone No.[protected]
I have Inverter of Luminous Brand and having some problem in the same, I had made complaint No. 296302 Dtd. 20.06.2009, 299110 Dtd. 24.06.2009 and their office on Telephone No.[protected] &[protected] to Mr. Madhu & Priyanka but there is no response from the Company.
Please help me to resolve the issue.
Thanking You
AKHIL KUMAR GUPTA
A-53, Kanti Nagar Main, Delhi 51
Mob No. [protected]
Phone No.[protected]
Aug 14, 2020
Complaint marked as Resolved View replies
I have luminous inverter, which is not working from last 5 days i am continously trying to register a complaint in call centre nos.[protected] &[protected] but all the contact no. are not working from last five days,
Please register the call in call centre & send some body for repairing the set.Contact no.is given below
Thanks
Tarun Wadhera
[protected]
Please register the call in call centre & send some body for repairing the set.Contact no.is given below
Thanks
Tarun Wadhera
[protected]
ihave luminous inverter, the inverter is not working properly, i am continously trying to register a complaint in call centre nos.[protected] &[protected] but all the contact no. are not working from last five days,
Please register the call in call centre & send some body for repairing the set.Contact no.is given below
[protected]
Please register the call in call centre & send some body for repairing the set.Contact no.is given below
[protected]
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Not working and services are not provided
sir,
I launched the complaint on 28th may 2009 . My inverter was not working. My complaint no was 285991. The person from Luminous approached us and told us that plates in inverter has damaged and he had to bring the new plates.The next day was sunday . so He didnot come. On Monday after waiting till 3.00 PM again I called up and requested them to do needful. Then they came and changed the plates. The Inverter on the next day again stopped working . Again I launched the complaint And my complaint no is 283443. This time again he came next day after launching the complaint. He checked the inverter and told us that something is wrong with inverter. So he has to take it to the company and check it properly. So he will come again next day for that. Then again he did not come till 3.00 PM again I called up luminous office atleast 5-6 times and requested them to come and change and give the stand by. But after not availing my request I told them that I will go to consumer court they at last came at 4.30 PM and changed the inverter with stand by. Now again on the same night the stand by inverter stopped working. I again called up in the morning and requested them to check but after so many requestes one person came and told us that he cannot do anything as Inverter is fine and something is wrong with battery. We have checked the battery and that is working fine . But he is not ready to listen and neither their office staff. Tell me what to do . I can not live without inverter one more day as it is very hot. and because of which we have bought the inverter. I request you to do needful
I launched the complaint on 28th may 2009 . My inverter was not working. My complaint no was 285991. The person from Luminous approached us and told us that plates in inverter has damaged and he had to bring the new plates.The next day was sunday . so He didnot come. On Monday after waiting till 3.00 PM again I called up and requested them to do needful. Then they came and changed the plates. The Inverter on the next day again stopped working . Again I launched the complaint And my complaint no is 283443. This time again he came next day after launching the complaint. He checked the inverter and told us that something is wrong with inverter. So he has to take it to the company and check it properly. So he will come again next day for that. Then again he did not come till 3.00 PM again I called up luminous office atleast 5-6 times and requested them to come and change and give the stand by. But after not availing my request I told them that I will go to consumer court they at last came at 4.30 PM and changed the inverter with stand by. Now again on the same night the stand by inverter stopped working. I again called up in the morning and requested them to check but after so many requestes one person came and told us that he cannot do anything as Inverter is fine and something is wrong with battery. We have checked the battery and that is working fine . But he is not ready to listen and neither their office staff. Tell me what to do . I can not live without inverter one more day as it is very hot. and because of which we have bought the inverter. I request you to do needful
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DEAR SIR
I PURCHASE A LUMINOUS INVERTOR (800 VA LB UPS TYPE).
MY INVOIVE NO. IS 12860, PURCHASED ON DT. 30 MARCH 2009, SR. NO B5CL5L[protected]
FROM PREMIER AUTO ELECTRIC WORKS
I HAVE FACING PROBLEM IN INVERTOR BUT SHOPKEEPER SAYS THAT YOU CALL IN CUSTOMER CARE OR TOLL FREENO.
WHEN I CALL TOLL FREE NO. ON DATE 4-6-09 BUT TILL DATE & TIME NO BODE REACHED TO ME
WHY?
WHAT IS THE USE OF THIS PRODUCT WHILE YOU ARE NOT ABLE TO GIVE SERVICE AS SOON AS POSSIBLE
PL LOOK INTO THIS MATTER SERIOUSLY
THANK YOU
AJAY GARG
HOUSE NO 326/79
JAWAHAR NAGAR HISAR
PH.[protected], [protected]
I PURCHASE A LUMINOUS INVERTOR (800 VA LB UPS TYPE).
MY INVOIVE NO. IS 12860, PURCHASED ON DT. 30 MARCH 2009, SR. NO B5CL5L[protected]
FROM PREMIER AUTO ELECTRIC WORKS
I HAVE FACING PROBLEM IN INVERTOR BUT SHOPKEEPER SAYS THAT YOU CALL IN CUSTOMER CARE OR TOLL FREENO.
WHEN I CALL TOLL FREE NO. ON DATE 4-6-09 BUT TILL DATE & TIME NO BODE REACHED TO ME
WHY?
WHAT IS THE USE OF THIS PRODUCT WHILE YOU ARE NOT ABLE TO GIVE SERVICE AS SOON AS POSSIBLE
PL LOOK INTO THIS MATTER SERIOUSLY
THANK YOU
AJAY GARG
HOUSE NO 326/79
JAWAHAR NAGAR HISAR
PH.[protected], [protected]
I purchased Liminious inverter and was delievered on 19/06/09 .Now after 2 days the inverter is not working, it doesnt go on mains .I have escalated the problem with customer care but not getting response.Customer Care is not responding and the phone numbers and other information mentioned on site is obselete.
Following are the details.
Complaint Number: UL-40137
Details Of Dealer:
Contact Person:Krishna
Phone no:[protected],[protected]
Dealer Name:Sri Venkateshwara Auto Electrical Works
G.B.P Palya, Hosur Main Road, Bangalore -560068
Regards
RB
Following are the details.
Complaint Number: UL-40137
Details Of Dealer:
Contact Person:Krishna
Phone no:[protected],[protected]
Dealer Name:Sri Venkateshwara Auto Electrical Works
G.B.P Palya, Hosur Main Road, Bangalore -560068
Regards
RB
dear sir,
we have purchased inverter three year ago. it works properly for 1.5 year but after 1.5 yera we have changed electronik card three t1me as per instruction by your service provider and despite this the inverter not working properly. even as per your guidiance we have change the battery and changed again electronic card four days before but in vain.today again the inverter not working. sir, we are very very furstate due to this inverter kindly look in to the matter and arrange to solve our problem. it may be possible that your service provider put some repaired electronic card instead of new one. because some one told me this type of complaints from yours service provider boys.kindly do the needful at your end
awaiting your prompt reply thanking you in advance
regards
suresh jindal
3, bhamashah nagar hissar-125005 haryana mobile [protected]
we have purchased inverter three year ago. it works properly for 1.5 year but after 1.5 yera we have changed electronik card three t1me as per instruction by your service provider and despite this the inverter not working properly. even as per your guidiance we have change the battery and changed again electronic card four days before but in vain.today again the inverter not working. sir, we are very very furstate due to this inverter kindly look in to the matter and arrange to solve our problem. it may be possible that your service provider put some repaired electronic card instead of new one. because some one told me this type of complaints from yours service provider boys.kindly do the needful at your end
awaiting your prompt reply thanking you in advance
regards
suresh jindal
3, bhamashah nagar hissar-125005 haryana mobile [protected]
regret to inform you again that nobody is attending the toll free numbers as mentioned by you also we have call on inverter complaint number[protected] so many time but the complaint operator forwarded the call and till along time hold by us no body is responding on these numbers.
now you can imegine your company service provider intention.
suresh jindal
now you can imegine your company service provider intention.
suresh jindal
plz checked ur inverter with private repair center. or cl me any time [protected]
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NO SUPPLY
I PURCHASED FROM INVERTER FROM AUTHORISED DELAER, ITS LESS THAN YEAR AND IT NOT SUPPLYING THE POWER. COMPLAINTS HAVE BEEN MADE SO MANY TIMES, LATSET COMPLIANT NO. DL277261, BUT NO ACTION IS TAKEN YET, PLS LOOK INTO THE MATTER SERIOUSLY AND TAKE US OUT FROM THE WORST PROBLEM
VINOD TYAGI
[protected]
CONTACT NO.
VINOD TYAGI
[protected]
CONTACT NO.
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Hello,
I bought luminous invertar just 8 months back, that comes in to the Warrenty time.
This invertar is not working now, its totally dump.
when i called to Toll Free number, its not working.
now, i dont know how to raise the compalint.
Please help me out in this regard,
Thanks,
Sourabh
+91-[protected]
I bought luminous invertar just 8 months back, that comes in to the Warrenty time.
This invertar is not working now, its totally dump.
when i called to Toll Free number, its not working.
now, i dont know how to raise the compalint.
Please help me out in this regard,
Thanks,
Sourabh
+91-[protected]
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Resolved
Resolved
Bad service/Non Performance
Hi,
I am residing at 3/10 sec -5, Rajinder Nagar, Sahibabad, Ghaziabad, (up).I had purchased a complete set of luminous Inverter with two batteries in march 2008 through your dealer (Glow Fast, Sahibabad, Ghaziabad, up).
Within less than one year the inverter was repaired 2-3 times with replacement of certain parts. The inverter is still giving lot of noise and not working satisfactorily. Since the inventor is in warranty period and giving repeated problems and certain parts have already been replaced by your service centre, it is very clear that the instrument is not up to the mark. I had already endorsed my remarks on the repair report to replace the machine/instrument (inverter). I had purchased this inverter with the faith and believe that your company carries a high reputation and reliability. I am confident that you will not disappoint my faith and replace the above within 7 days of my request.
Regards
H.M.S.Bindra
[protected] (M)
I am residing at 3/10 sec -5, Rajinder Nagar, Sahibabad, Ghaziabad, (up).I had purchased a complete set of luminous Inverter with two batteries in march 2008 through your dealer (Glow Fast, Sahibabad, Ghaziabad, up).
Within less than one year the inverter was repaired 2-3 times with replacement of certain parts. The inverter is still giving lot of noise and not working satisfactorily. Since the inventor is in warranty period and giving repeated problems and certain parts have already been replaced by your service centre, it is very clear that the instrument is not up to the mark. I had already endorsed my remarks on the repair report to replace the machine/instrument (inverter). I had purchased this inverter with the faith and believe that your company carries a high reputation and reliability. I am confident that you will not disappoint my faith and replace the above within 7 days of my request.
Regards
H.M.S.Bindra
[protected] (M)
Aug 14, 2020
Complaint marked as Resolved View replies
LUMINOUS INVERTER — Poor performance and bad service
We have purchased a 800 VA sine wave luminous Inverter from Kakkar Power system dated 7-10--07 by bill no 931. we are facing the back up problems from the very begning. we have made the complaint to the dealer to this effect, but he did not pay any attention to our compaint. whenever we call to regiter our complaint he does so & give us the complaint number & says that they will get back to us with in two days but they never do even after filing the complaint so many times. Various complaint numbers provided by him are DL[protected], DL[protected]. DL (55060), Dl(58024). These are only the few numbers we have made a note of only after realising that they are not responding to our calls.LUMINOUS INVERTER — Burning of Top
Sir,We had purchased a luminious inverter in May 2005 from Ashoka Trader, Sector-29, Faridabad. Now it is creating problem. The top of the inverter is burnt. Please send your representative to check the problem. Our address is given below:
House No. 373, Inderprastha Colony
Ground Floor
Sector-30-31, Faridabad.
Mob. No. [protected]
LUMINOUS INVERTER — Poor performance
We have purchase one Luminous UPS (800VA) with Tubular Battery from SANCHI-SALES Corporation Sahibabad.As per commitment this UPS are not able to take a load of 500VA.
Your Trolly are not available in Mkt. till date.
So, we can not place properly my invertor in my home.
Kindly look this matter immediately.
After repeated phones and e-mail no one has visited out house for servicing till date. Only the new address I think has been noted and put in record. Kindly get the neeful and contact over mobile phone [protected]. Only routine servicing is srequired otherwise it will start giving trouble and put me to make complaint like others, if the battery and intertor starts giving problems. thanks. Narang
LUMINOUS INVERTER — service support - amc
hi friendseven after taking the cheque for amc, the local company representative (in ghaziabad) is unresponsive and gives no time frame for giving a full receipt. at the time of taking cheque i was given a provisional receipt. i hope the company becomes more deligent on this subject.
Charging Problem
Please send the Engineer at C-303, 2nd Floor, Sector -10, Noida
Contact Person : K..S. Chaudhary, [protected]
Please send the Engineer at C-303, 2nd Floor, Sector -10, Noida
Contact Person : K..S. Chaudhary, [protected]
I AM VERY IRRITATE DUE TO POOR SERVICE BY LUMINOUS
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Delear is supplying TEZ inverter instead of Luminous inverter.
Hi,
On 31/03/2009 I have booked a Luminous inverter (800 VA) and Exide Battery (Invertor 1500 FT ) from a Luminous Dealer (Dealer Address: Battery Centre, Ranipark, Madhyamgram Chowmatha (Opp Subhas Maidan).Kolkata - 700129, Contact Person Name: Sanjib Guha, Mobile No: [protected]). During booking he has insisted me to buy a Luminous battery of 150 Amp. But during discussion we told him we want exide battery only. Though in the booking slip (No.309) he wrote he will provide us Luminous Inverter (800VA), Luminous Battery and LuminousTrolley and Price would be Rs15500/-. But after installation we found that ha has installed TEZ Inverter (Instead of Luminous) of 800 VA, Exide Battery (1350 FT-Inverter) and a normal trolley. After installation he took Rs 14500/- from us. When we have gone to his place he makes us understand that 1350 FT Exide Battery is equivalent to Luminous 150Amp Battery, though we asked for Exide 1500 FT battery. And when we have asked why he has given TEZ inverter instead of Luminous, he is just ignoring the fact. Please advice us what do we do? Please take action against this dealer.
On 31/03/2009 I have booked a Luminous inverter (800 VA) and Exide Battery (Invertor 1500 FT ) from a Luminous Dealer (Dealer Address: Battery Centre, Ranipark, Madhyamgram Chowmatha (Opp Subhas Maidan).Kolkata - 700129, Contact Person Name: Sanjib Guha, Mobile No: [protected]). During booking he has insisted me to buy a Luminous battery of 150 Amp. But during discussion we told him we want exide battery only. Though in the booking slip (No.309) he wrote he will provide us Luminous Inverter (800VA), Luminous Battery and LuminousTrolley and Price would be Rs15500/-. But after installation we found that ha has installed TEZ Inverter (Instead of Luminous) of 800 VA, Exide Battery (1350 FT-Inverter) and a normal trolley. After installation he took Rs 14500/- from us. When we have gone to his place he makes us understand that 1350 FT Exide Battery is equivalent to Luminous 150Amp Battery, though we asked for Exide 1500 FT battery. And when we have asked why he has given TEZ inverter instead of Luminous, he is just ignoring the fact. Please advice us what do we do? Please take action against this dealer.
Aug 14, 2020
Complaint marked as Resolved View replies
I am agreed with the complaint. I asked dealer to send a luminous inverter to me but he sent Tez inverter instead. When asked about genuineness he showed backside of catalouge where it is written that contact details: Registered Office & Customer Support Division Luminous Pvt Ltd. He tried to satisfy me but in vain. Tell me how justified he is?
I agree which is written by Mr.Inderjeet shingh.
I had purchased Luminous Invertor from The Kakad Electrcal Co. Nadesar Varanasi.
Despite repeated complain to Luminous service center on phone No.[protected] & to dealer person Rajkumar, Owner no service is received. Since last twodays there phone is switched off. So before buying Luminous product think twice.
Ashvin
Despite repeated complain to Luminous service center on phone No.[protected] & to dealer person Rajkumar, Owner no service is received. Since last twodays there phone is switched off. So before buying Luminous product think twice.
Ashvin
is the same thing
recently i purchase one luminus inverter 600va sl no B5CL3L[protected] FROM VINAYAK INFOTEK, 11 GOENKA LANE KOL-700007 VIDE INVOICE NO VI/176/[protected] DATED 08.07.09. I WANT TO TAKE 24 MONTHS WARRANTY. PLEASE ADVICE THE ACTUAL PROSSES TO TAKE THIS FACILITY.
i do agree with the complaint as when i asked for the reason why he gave us tez inverters instead of Luminous, , , he told me that tez is an product of Luminous nd is under control of Luminous...can someone pls tell me is that true or not ..
if it not then someone should take action against these kinds of dealers...
if it not then someone should take action against these kinds of dealers...
I have also got TEZ Inverter instead of Luminous, surprisingly address of Luminous mentioned on the box as a manufacturer. Luminous must clarify this issue.
There should be atrict action against these dealers as they are cheating the customer and bringing down the company goodwill.
Company should take action agains these delears and stop their license.
I am suggested by a a Luminious delear to buy a 800va inverter at rs19000/ could anybody please suggest.
Company should take action agains these delears and stop their license.
I am suggested by a a Luminious delear to buy a 800va inverter at rs19000/ could anybody please suggest.
i am a dealer of R.O. and BEANCH MARK and i want to be your dealership plz reply me
is the tez is luminous product?
is the tez is luminous product?
Whoever has got Tez inverter instead of LUMINOUS, Please donot worry. Tez is a new model of Luminous.
All the service support, and warranty is provided by luminous itself. Please Rest assured. I am a customer of TEZ and myself has gone to the Luminous service center and clarified. TEZ is Luminous only.
All the service support, and warranty is provided by luminous itself. Please Rest assured. I am a customer of TEZ and myself has gone to the Luminous service center and clarified. TEZ is Luminous only.
I purchased a inverter and battery of Luminuios tez brand, from Ludhiana (Punjab) since, 13/05/2009, But from the time of purchasing it is being not run properly.
pls. immediately provide a skillfull Engneer/mechanic from the nearest service center.
It treats urgent,
Address :- V.P.O. Bihta, near allahabad bank, distt ambala, pin code 133101 (Haryana)
Complained No.UL74842 ( Received it telephonically discussion)
Mobile : [protected]
Phone :[protected]
pls. immediately provide a skillfull Engneer/mechanic from the nearest service center.
It treats urgent,
Address :- V.P.O. Bihta, near allahabad bank, distt ambala, pin code 133101 (Haryana)
Complained No.UL74842 ( Received it telephonically discussion)
Mobile : [protected]
Phone :[protected]
sir,
i bought Luminous Inverter and battery in 2009 and then only i came to know what blunder i had done. since then it is creating a lot of problems, just like battery backup very poor (10 minutes)sometime because of inverter or sometime coz of battery. their after sale service is totally worst they r just sitting there to received calls and nothing else. i hav got tired making numerous calls but nobody listen.i live at ludhianain (punjab) my no is [protected]
i wud like to convey to all o[censored] never every buy luminous products as they r inferior in quality and the after sale service is worst. if possible please solve my proble by sending repersentetive in ludhiana (punjab)
Rajnish bandhu
1138/161
gurutegbahdur nagar, galli no-3
chandigarh road ludhiana
punjab
m- [protected]
i bought Luminous Inverter and battery in 2009 and then only i came to know what blunder i had done. since then it is creating a lot of problems, just like battery backup very poor (10 minutes)sometime because of inverter or sometime coz of battery. their after sale service is totally worst they r just sitting there to received calls and nothing else. i hav got tired making numerous calls but nobody listen.i live at ludhianain (punjab) my no is [protected]
i wud like to convey to all o[censored] never every buy luminous products as they r inferior in quality and the after sale service is worst. if possible please solve my proble by sending repersentetive in ludhiana (punjab)
Rajnish bandhu
1138/161
gurutegbahdur nagar, galli no-3
chandigarh road ludhiana
punjab
m- [protected]
due to respected sir, i have some problem in my inverter that is when ac power available, some time it convert to ups mode.
kindly send me proper soluation methode
thanking you
biplab saha from durgapur
kindly send me proper soluation methode
thanking you
biplab saha from durgapur
I totally agree.
Invertor qualituy is bogus. services are non existent. they are there to fleece people . i wonder why such companies are not disbanded and people saved from the torture.
DR RAJEEV SHARMA. [protected]
Invertor qualituy is bogus. services are non existent. they are there to fleece people . i wonder why such companies are not disbanded and people saved from the torture.
DR RAJEEV SHARMA. [protected]
OMG
I just googled to check out the same problem !! and found this forum !!
I had ordered a luminous inverter and have instead been sent a TEZ inverter by dealer. The electrician he sent told that this is made by luminous. (Its just written on the manual only at one place)
somebody plz confirm me if tez is a product of Luminous and if luminous r inferior in quality
then what inverter should I buy ?
thnx all
I just googled to check out the same problem !! and found this forum !!
I had ordered a luminous inverter and have instead been sent a TEZ inverter by dealer. The electrician he sent told that this is made by luminous. (Its just written on the manual only at one place)
somebody plz confirm me if tez is a product of Luminous and if luminous r inferior in quality
then what inverter should I buy ?
thnx all
i gave a luminous battery { battery no.- 965410 } 4 exchange dated 14th june, 2010 which is in warranty period . But now, they r not giving it back as more than 1 month has been passed . No action has been taken till now . & still they r giving complaint numbers . They r such a fraud company . Plz. try 2 solve my problem at earliest as it is so much hot now-a-days . My contact no. is [protected] {arun} .
its not take charging
sir, i purchase luminous inverter march 2010.it s take many problems its not working properly now its donot taking charge.
DEAR SIR,
I WOULD LIKE TO LODGE MY FORMAL COMPLAINT
AGAINST SHARK INDIA, NARAYANTALA, BAGUIHATI, KOLKATA - 59, FOR BEING UNABLE TO REPLACE INFERIOR QUALITY BATTERY ( FULL BACK-UP OF 10 MINUTES ONLY ) EVEN AFTER 35 DAYS OF TAKING AWAY MY BATTERY.
EXPECTING AN EARLY RESPONSE.
AJAY THIRANI ( MOBILE [protected] )
I WOULD LIKE TO LODGE MY FORMAL COMPLAINT
AGAINST SHARK INDIA, NARAYANTALA, BAGUIHATI, KOLKATA - 59, FOR BEING UNABLE TO REPLACE INFERIOR QUALITY BATTERY ( FULL BACK-UP OF 10 MINUTES ONLY ) EVEN AFTER 35 DAYS OF TAKING AWAY MY BATTERY.
EXPECTING AN EARLY RESPONSE.
AJAY THIRANI ( MOBILE [protected] )
I have purchases luminous inverter but when the install inverter the deler give other company '' Taz Inverter "
So I want to knoe it is ok ? what to do
So I want to knoe it is ok ? what to do
Hi,
On 06/12/2009 I have purchased a Luminous inverter (800 VA) and Luminous Battery (Battery IL 1400) from a Cool Airconditioning (Dealer Address: H-69, A, Dilshad Garden, Delhi-95, Phone No:[protected]. Invoice No. 2880 & 2881. For the fourth time I am writing a complaint in net because I got frustrated of the servicing. The battery is making a noise like bursting of gas and no backup is there (In the second service the person told the battery will sound like this only). For the fourth time I am going to complaint but will I get the better service?
On 06/12/2009 I have purchased a Luminous inverter (800 VA) and Luminous Battery (Battery IL 1400) from a Cool Airconditioning (Dealer Address: H-69, A, Dilshad Garden, Delhi-95, Phone No:[protected]. Invoice No. 2880 & 2881. For the fourth time I am writing a complaint in net because I got frustrated of the servicing. The battery is making a noise like bursting of gas and no backup is there (In the second service the person told the battery will sound like this only). For the fourth time I am going to complaint but will I get the better service?
TELL US WHAT IS RIGHT IS THIS LUMIUNS OR DUPLICAKE MY NO. IS [protected] I BOUGT A SET EXIT BATTARY AND ALSO LUMINUS INVERTUR WHICH LOOK TEZ MATRIX
I AM VERY DISAPPOINTED FOR LUMINUS INVERTOR SERVICE 10 KVA & 5 KVA INVERTOR
RAHUL GUPTA
BIDHUNA DISTT-AURAIYA(U.P.)
M NO-[protected], [protected]
RAHUL GUPTA
BIDHUNA DISTT-AURAIYA(U.P.)
M NO-[protected], [protected]
I am asking the luminous dealer in vijayawada city in Andhra pradesh, Please send me the address
an his contact numbers.
an his contact numbers.
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Foul product
The so called sine wave inverter of Luminous that I purchased in December 2008 has failed to give me power back-up. Team that up with non-caring customer care staff at Luminous and you have a life cursing product at your home. The number of calls I made to their customer care can equal the cost of the product itself. My advice to the world - dont go for this product as you will have to repent. Their Engineer who oblisged me by coming after a month of lodging complaint said it is a manufacturing fault. I have not heard from the company ever since. Their policy is - sell a bad product and give a bad service.
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NOT PROPERLY WORKING
4 months back we have purchased a luminous inverter. It is only giving 40 minutes backup. Inspite of
being a 1400 va inverter it is not working properly and company persons are just saying one thing that it's
a battery problem rather it's a inverter problem because it is not charging them properly
being a 1400 va inverter it is not working properly and company persons are just saying one thing that it's
a battery problem rather it's a inverter problem because it is not charging them properly
Aug 14, 2020
Complaint marked as Resolved View replies
1400 KVA LUMINOUS INVERTER NOT GIVEN THE BACKUP EVEN 5 MINITUS.
your invertor not working properly for the past last 6 months in e-gram sampark center Behlana. Pls come and do the need full.
Regards
Ashok Dogra
[protected]
Regards
Ashok Dogra
[protected]
15 months back we have purchased a luminous inverter. It is not giving even 5 minutes backup. Inspite of
being a 1400 va inverter it is not working properly and company persons are just saying one thing that it's
a battery problem rather it's a inverter problem because it is not charging them properly. No body has ever come to repair/inspection whether the invertor is working or not working. You are onces again requested to come and inspect and if need be repair the same at the earliest.
Regards
Ashok Dogra
being a 1400 va inverter it is not working properly and company persons are just saying one thing that it's
a battery problem rather it's a inverter problem because it is not charging them properly. No body has ever come to repair/inspection whether the invertor is working or not working. You are onces again requested to come and inspect and if need be repair the same at the earliest.
Regards
Ashok Dogra
i have purchased ur inverter since more than ten months . i had made so many complaints since 4 months but nobody wants to entertain us. i suffer a lot after buying ur expensive inverter.
hope u should look into dis matter n solve our problem as quickly as possible.
amit goyal
[protected]
hope u should look into dis matter n solve our problem as quickly as possible.
amit goyal
[protected]
i have purchased ur invertor in the month of july 2008. since that time approximately three times i have given complaints but not get satishfactory response. plz do the need ful action if want
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NO ONE LISTENS , IM TIRED OF COMPLAINTS AND REMINDALS
I, VE AN LUMINIOUS INVERTER MODEL 1400 VA S. NO VY738-3005.
IT IS UNDER AMC WITH THE COMPANY FROM 21/11/07 TO 11/11 /10. IT STOPPED WORKING ON 24 /10/08 .
COMPLAINT NO : 19012
AFTER 5 ODD REMINDALS NO ONE HAS TAKEN CARE OF IT.
AS PER COMPANY PROMISE THEY ATTEND TO COMPLAINTS WITHIN 48 HRS, BUT AFTER 25 DAYS OF REGISTERING THE COMPLAINT NO ONE BOTHERS. I, VE CALLED HEAD OFFICE ALSO TWICE BUT ALL ARE DEAF N DUMB IN THE COMPANY. I SWEAR NO ONE IN MY TOUCH WILL EVER BUY A LUMINIOUS PRODUCT IN FUTURE. BUT FOR GOD SAKE GET ME RID OF THIS ONE.
IT IS UNDER AMC WITH THE COMPANY FROM 21/11/07 TO 11/11 /10. IT STOPPED WORKING ON 24 /10/08 .
COMPLAINT NO : 19012
AFTER 5 ODD REMINDALS NO ONE HAS TAKEN CARE OF IT.
AS PER COMPANY PROMISE THEY ATTEND TO COMPLAINTS WITHIN 48 HRS, BUT AFTER 25 DAYS OF REGISTERING THE COMPLAINT NO ONE BOTHERS. I, VE CALLED HEAD OFFICE ALSO TWICE BUT ALL ARE DEAF N DUMB IN THE COMPANY. I SWEAR NO ONE IN MY TOUCH WILL EVER BUY A LUMINIOUS PRODUCT IN FUTURE. BUT FOR GOD SAKE GET ME RID OF THIS ONE.
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only 2 hour charge & cutoff
my luminous inverter is properly not working. only two hour charge the battery & cutoff
battery type- invatubler ST500
luminous type- 600 va
battery type- invatubler ST500
luminous type- 600 va
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sir, i had made a complaint on 17th of june, 2009 regarding my inverter but i didn't get any reply from any person . tell me wot would i do or i go to consumer court.
I have luminous inverter. for some time it is giving problem. When we used for 10 to 1 minutes when light is not then inverter start chaging continuously. Earlier it was automotically cut and then returned on mains. Now it is not come to mains and continuously charging. A lot of electricity is being consumed. Please toll me what to do?
SWINDER PAL SINGH
MOBILE[protected]
SWINDER PAL SINGH
MOBILE[protected]
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Resolved
Resolved
Service Issue
After repeatedly calling the executives at the customer service center(Modinagar, Ghaziabad, Meerut, Delhi) regarding fault in the inverter purchased on 10th April, 2008, no one is giving the satisfactory response. After so many calls to them they have started using abusive language also and said that we can't do anything. No solution has been provided as yet.
Complaint Number - DL501554 and DL501815
First Date of filing complaint- 18-july-2008
Second Date of filing complaint- 28th-july-2008
Contact No[protected]/282
Person Contacted- Mr. Manish (Meerut)
Contact No. - [protected]
Mr. Pramod Yadav and Mr. Yogesh
contact no.[protected]
Looking forward for an early solution for the issue.
Complaint Number - DL501554 and DL501815
First Date of filing complaint- 18-july-2008
Second Date of filing complaint- 28th-july-2008
Contact No[protected]/282
Person Contacted- Mr. Manish (Meerut)
Contact No. - [protected]
Mr. Pramod Yadav and Mr. Yogesh
contact no.[protected]
Looking forward for an early solution for the issue.
Aug 14, 2020
Complaint marked as Resolved View replies
Unfortunately??????? I Purchaged a Luminious Invertor & Battery,
From Palwal, Dist - Faridabad, Haryana, Pin- 121102 of your luminious
showroom(M.D.-Mr.udham Singh).
I Purchased the same against the exchange of My Old Invertor(SUKAM) & battery(EXIDE).
At the same date of purchasing, I am facing some problems in the Invertor,
M.D. of Palwal showroom Gave Us good service, But after some times,
He gave a mob.no. of Luminious Service engg. (Mr. Balbir).
after telephonic conversation to Mr.balbir
again & again, But, He is not solving our problem.
I requested to you,
Kindly resolve my problem immidiately.
Thanks & regards,
Naveen Kaushik
[protected]
From Palwal, Dist - Faridabad, Haryana, Pin- 121102 of your luminious
showroom(M.D.-Mr.udham Singh).
I Purchased the same against the exchange of My Old Invertor(SUKAM) & battery(EXIDE).
At the same date of purchasing, I am facing some problems in the Invertor,
M.D. of Palwal showroom Gave Us good service, But after some times,
He gave a mob.no. of Luminious Service engg. (Mr. Balbir).
after telephonic conversation to Mr.balbir
again & again, But, He is not solving our problem.
I requested to you,
Kindly resolve my problem immidiately.
Thanks & regards,
Naveen Kaushik
[protected]
Unfortunately??????? I Purchaged a Luminious Invertor & Battery,
From Palwal, Dist - Faridabad, Haryana, Pin- 121102 of your luminious
showroom(M.D.-Mr.udham Singh).
I Purchased the same against the exchange of My Old Invertor(SUKAM) & battery(EXIDE).
At the same date of purchasing, I am facing some problems in the Invertor,
M.D. of Palwal showroom Gave Us good service, But after some times,
He gave a mob.no. of Luminious Service engg. (Mr. Balbir).
after telephonic conversation to Mr.balbir
again & again, But, He is not solving our problem.
I requested to you,
Kindly resolve my problem immidiately.
Thanks & regards,
Naveen Kaushik
[protected]
From Palwal, Dist - Faridabad, Haryana, Pin- 121102 of your luminious
showroom(M.D.-Mr.udham Singh).
I Purchased the same against the exchange of My Old Invertor(SUKAM) & battery(EXIDE).
At the same date of purchasing, I am facing some problems in the Invertor,
M.D. of Palwal showroom Gave Us good service, But after some times,
He gave a mob.no. of Luminious Service engg. (Mr. Balbir).
after telephonic conversation to Mr.balbir
again & again, But, He is not solving our problem.
I requested to you,
Kindly resolve my problem immidiately.
Thanks & regards,
Naveen Kaushik
[protected]
Hi,
We have luminious inverter in our house. Which stop working since last 10 days .We are continously contacting to call center and service center. But they always talk in a rude manner and there is no response from them . Yesterday, at about 7.30PM one service man came and after checking the inverter informed that battery needs replacement., and Luminious compnay will change it. It is brought to your knowledge that only 11 months have passed I purchased the invertor. If it is not replaced, I will take the help of Consumer Court. My telephone no. is [protected]
please help us and get this matter resolve
We have luminious inverter in our house. Which stop working since last 10 days .We are continously contacting to call center and service center. But they always talk in a rude manner and there is no response from them . Yesterday, at about 7.30PM one service man came and after checking the inverter informed that battery needs replacement., and Luminious compnay will change it. It is brought to your knowledge that only 11 months have passed I purchased the invertor. If it is not replaced, I will take the help of Consumer Court. My telephone no. is [protected]
please help us and get this matter resolve
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Resolved
Resolved
PATHETIC QUALITY OF LUMINOUS INVERTER
WE HAD PURCHASED LUMINOUS INVERTER ON 3RD MAY 2008 WHICH COULD NOT PERFORM EVEN FOR COMPLETE ONE MONTH AND STARTED TROUBLING. I THINK INVERTER IS MEANT TO PROVIDE LIGHT WHEN THERE IS NO POWER SUPPLY BUT OUR INVERTER IS CUTTING LIGHTS EVEN WHEN POWER IS THERE. OUR POWER PLUGS ARE WORKING - AC IS ON, TV IS ON, WASHING MACHINE CAN ALSO BE SWITCHED ON BUT INVERTER CONNECTIONS ARE NOT PROVIDING LIGHT. WHAT AN IRONICAL SITUATAION AND THAT TOO FOR THE PERSONS WHO ARE SO PARTICULAR ABOUT THE QUALITY THAT THEY DID NOT PURCHASE A LOCAL PRODUCT FROM MARKET FOR RS.8000/- AND SPENT RS.11600/- FOR A BRANDED THING.
WE MADE A COMPLAINT WITH THE DEALER, STANDARD ELECTRICAL, ASHOK VIHAR. A PERSON CAME FROM THE COMPANY BUT COULD NOT UNDERSTOOD THE FAULT, JUST TOOK THE CARD OF OUR NEW PRODUCT AND REPLACED IT WITH ANOTHER RECYCLED CARD (BECAUSE IT IS COMPANY'S RULE THAT WHETHER THE TROUBLING UNIT IS NEW OR OLD, THEY WILL REPLACE ONLY RECYCLED CARD - WHAT AN INTELLIGENT DECISION OF A COMPANY SHOWING THEIR MONOPOLY) BUT THAT ACTION TOO COULD NOT WORK OUT. AS SOON AS THE PERSON LEFT OUR DOOR GATE, THE INVERTER STOPPED SUPPLYING POWER AGAIN. AFTER THAT, WE ARE MAKING CONTINOUS COMPLAINTS WITH LUMINIOUS DEALER, COMPLAINT CENTRE AND LUMINOUS COMPANY DIRECTLY BUT NO USE. WE ARE SUFFERING BECAUSE THERE IS 2-3 HRS POWER CUT IN THE NIGHT WHICH IS AFFECTING OUR ROUTINE BUT COMPANY IS NOT CONCERNED.
NOBODY CAN MAKE A COMMENT UPON THAT WHETHER THE CONDITION OF THEIR PRODUCT IS MORE POOR AND PETHATIC OR THE SERVICES OF THIS COMPANY OR THEIR DEALER. WE HAVE DECIDED NOT TO KEEP THIS PRODUCT WITH US. WHEN WE CONVEYED OUR FEELING TO MR.NAUSHAD AT THEIR COMPLAINT CENTRE, HE HIMSELF MADE A COMMENT – GOOD, WHEN WE ASKED WHAT???? HE SAID, NO NOTHING, I AM SAYING I WILL TRY TO SEND SOMEBODY. IT SHOWS HOW THESE PEOPLE ENJOY WHEN THEIR CUSTOMERS ARE SUFFERING.
NOW, WE ARE COMPELLED TO TAKE ACTION THRU CONSUMER COURT OR THRU OMBUDSMAN.
MADHURI BASSI
PH.[protected]
WE MADE A COMPLAINT WITH THE DEALER, STANDARD ELECTRICAL, ASHOK VIHAR. A PERSON CAME FROM THE COMPANY BUT COULD NOT UNDERSTOOD THE FAULT, JUST TOOK THE CARD OF OUR NEW PRODUCT AND REPLACED IT WITH ANOTHER RECYCLED CARD (BECAUSE IT IS COMPANY'S RULE THAT WHETHER THE TROUBLING UNIT IS NEW OR OLD, THEY WILL REPLACE ONLY RECYCLED CARD - WHAT AN INTELLIGENT DECISION OF A COMPANY SHOWING THEIR MONOPOLY) BUT THAT ACTION TOO COULD NOT WORK OUT. AS SOON AS THE PERSON LEFT OUR DOOR GATE, THE INVERTER STOPPED SUPPLYING POWER AGAIN. AFTER THAT, WE ARE MAKING CONTINOUS COMPLAINTS WITH LUMINIOUS DEALER, COMPLAINT CENTRE AND LUMINOUS COMPANY DIRECTLY BUT NO USE. WE ARE SUFFERING BECAUSE THERE IS 2-3 HRS POWER CUT IN THE NIGHT WHICH IS AFFECTING OUR ROUTINE BUT COMPANY IS NOT CONCERNED.
NOBODY CAN MAKE A COMMENT UPON THAT WHETHER THE CONDITION OF THEIR PRODUCT IS MORE POOR AND PETHATIC OR THE SERVICES OF THIS COMPANY OR THEIR DEALER. WE HAVE DECIDED NOT TO KEEP THIS PRODUCT WITH US. WHEN WE CONVEYED OUR FEELING TO MR.NAUSHAD AT THEIR COMPLAINT CENTRE, HE HIMSELF MADE A COMMENT – GOOD, WHEN WE ASKED WHAT???? HE SAID, NO NOTHING, I AM SAYING I WILL TRY TO SEND SOMEBODY. IT SHOWS HOW THESE PEOPLE ENJOY WHEN THEIR CUSTOMERS ARE SUFFERING.
NOW, WE ARE COMPELLED TO TAKE ACTION THRU CONSUMER COURT OR THRU OMBUDSMAN.
MADHURI BASSI
PH.[protected]
Aug 14, 2020
Complaint marked as Resolved View replies
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malfunctioning
i had bought a luminous inverter from power enterprises shop no 256/1 sec 16 vasundra ghaziabad on 22.10.07and was given a bill no 102 on which 17 months warranty is written.warranty card was not given but i was assured that the warranty card would be given to me at the earliest.till date no card has been given despite my repeated calls .the serial no is also not provided on the inverter and the shopkeeper accuses us of removing the serial no.
now, the inverter is not working at all.i have repeatedly made complaints to both shopkeeper and customer care luminous.their person comes but is unable to correct the fault.he has changed fuse, still problem is persisting.i am tired of making complaints to both of them .nobody is interested in the matter. kindly tell me how to approach consumer court.i want replacement of the inverter.
now, the inverter is not working at all.i have repeatedly made complaints to both shopkeeper and customer care luminous.their person comes but is unable to correct the fault.he has changed fuse, still problem is persisting.i am tired of making complaints to both of them .nobody is interested in the matter. kindly tell me how to approach consumer court.i want replacement of the inverter.
Aug 14, 2020
Complaint marked as Resolved View replies
i have purchased luminous battery last year 2008. the warranty cover till aug 2009 i am having problem with my battery, it is not giving proper backup, i made the complaint, one engg come to me and said battery is faulty, we will take 10 to 15 day to replacement, , , tell me what should i do keep sit at my home in no power and sue the file at court...
my complaint no is ----dl306557 dl307546
my address-- H no- 911 parvatiya colony N.I.T Faridabad (haryana)
mobile no--- [protected]
my complaint no is ----dl306557 dl307546
my address-- H no- 911 parvatiya colony N.I.T Faridabad (haryana)
mobile no--- [protected]
Sir,
I had bought a luminous inverter (UPS LB 800 VA) having sl no B4DL 5L [protected] Eagle IL 16000 battery sl no 962260 with trolley from Santosh Enterprises shop no 1601, Sector 16B, Phase-2, Dwarka, ND-75, Tno[protected], [protected], [protected] vide invc no 067 dt 27.04.08.
I am having problem with my battery it is not giving proper backup. I am repeatedly contacting the dealer & the customer care cell of luminous but it is like wasting my time.
I am unable to contact both of them any of their respective nos. It is very difficult to stay during heavy power cut. Please do the needful.
I had bought a luminous inverter (UPS LB 800 VA) having sl no B4DL 5L [protected] Eagle IL 16000 battery sl no 962260 with trolley from Santosh Enterprises shop no 1601, Sector 16B, Phase-2, Dwarka, ND-75, Tno[protected], [protected], [protected] vide invc no 067 dt 27.04.08.
I am having problem with my battery it is not giving proper backup. I am repeatedly contacting the dealer & the customer care cell of luminous but it is like wasting my time.
I am unable to contact both of them any of their respective nos. It is very difficult to stay during heavy power cut. Please do the needful.
my battery is not working correctly.
Add:-
south civil line roorkee
mob [protected]
[protected]
Add:-
south civil line roorkee
mob [protected]
[protected]
Hi,
This is to inform you that i have purchase one luminus inverter in 2008 by Jeet electronic uttam nagar but right i have facesome problem regarding his battery.in month of 2009 the battery is unable to recharge then i lauched a complain in jeet electronic after that some one comes to my home and replace the same but right now same problem done in this current year and the shoppkepper saying that the all foult is luminus company and he gaves me a some number of luminus emplyoer and he says to me that u can launched a case in consumer court if luminus is a so large company and his employe saying like that wht is the repotation of the company to the customer. so kindly look into the matter and reslove asap.
details are mentioed below.
Inverter no B4dl[protected]
Purchasing Date 6/9/2008
Battery Replacement date 18/7/2009
Purchasing Battery Date 183319
Battery Replacement No 706132
Bill No 1992
Regards
Vijay Jain
[protected]
K1/131 Mohan Gardern Uttam Nagar New Delhi 110059
This is to inform you that i have purchase one luminus inverter in 2008 by Jeet electronic uttam nagar but right i have facesome problem regarding his battery.in month of 2009 the battery is unable to recharge then i lauched a complain in jeet electronic after that some one comes to my home and replace the same but right now same problem done in this current year and the shoppkepper saying that the all foult is luminus company and he gaves me a some number of luminus emplyoer and he says to me that u can launched a case in consumer court if luminus is a so large company and his employe saying like that wht is the repotation of the company to the customer. so kindly look into the matter and reslove asap.
details are mentioed below.
Inverter no B4dl[protected]
Purchasing Date 6/9/2008
Battery Replacement date 18/7/2009
Purchasing Battery Date 183319
Battery Replacement No 706132
Bill No 1992
Regards
Vijay Jain
[protected]
K1/131 Mohan Gardern Uttam Nagar New Delhi 110059
i bought Luminous Inverter and battery in 2008 and then only i came to know what blunder i had done. since then it is creating a lot of problems, sometime because of inverter or sometime coz of battery. their after sale service is totally worst they r just sitting there to received calls and nothing else. i hav got tired making numerous calls but nobody listen.
i wud like to convey to all o[censored] never every buy luminous products as they r inferior in quality and the after sale service is worst.
Naresh
[protected]
i wud like to convey to all o[censored] never every buy luminous products as they r inferior in quality and the after sale service is worst.
Naresh
[protected]
We are electrical consultant to MSEDCL and various electricity boards. We have purchased the luminous inverter in all our branches
We have procured luminous battery and Inverter model sine wave 1400VA from Exide corner, Chitrakut Hotel, Nasik on 15th Dec 2006
As battery become old we purchased new battery on 13th June 2009.
On 11th March 2010 one battery cell gets defective and it was in the guarantee period we have given it for the replacement to the Exide corner. Exide corner replaced the battery after 3 weeks and give back on 5th April 2010.
After the replacement of the battery it was noticed that due to battery fault inverter PC damaged. We informed the same to Exide corner and he has taken the inverter for repair in 2nd week of the April.
The Exide corner informed that he is awaiting PC from Luminous. Hence we contacted your local dealer Mr. Balani He informed that the inverter is outdated and hence we will get PC after 2 weeks. As we have not received the PC we contacted your Pune office to Mr. Pankaj and Mrs. Chaitrali. After discussing with her boss she informed that on 10th May PC will be deliver to Nasik office As we have not received the same we contact again then she informed to contact Mr. Arjun Singh when we contacted him, he informed that it will take time and by 21st May we will get the PC positively.
Neither you are taking any action nor keeping your commitment. We are working only 4 Hrs in day time due to load shedding and to complete the work our staff has to be work late hrs due to your battery/inverter is out of order for last 2 month
We request to provide new PC or service inverter as promised by you by 21st May.
We are waiting for your positive reply.
Shrikant Sane
Feedback Ventures Pvt Ltd
ZPMC, Nashik Zone
[protected]
We have procured luminous battery and Inverter model sine wave 1400VA from Exide corner, Chitrakut Hotel, Nasik on 15th Dec 2006
As battery become old we purchased new battery on 13th June 2009.
On 11th March 2010 one battery cell gets defective and it was in the guarantee period we have given it for the replacement to the Exide corner. Exide corner replaced the battery after 3 weeks and give back on 5th April 2010.
After the replacement of the battery it was noticed that due to battery fault inverter PC damaged. We informed the same to Exide corner and he has taken the inverter for repair in 2nd week of the April.
The Exide corner informed that he is awaiting PC from Luminous. Hence we contacted your local dealer Mr. Balani He informed that the inverter is outdated and hence we will get PC after 2 weeks. As we have not received the PC we contacted your Pune office to Mr. Pankaj and Mrs. Chaitrali. After discussing with her boss she informed that on 10th May PC will be deliver to Nasik office As we have not received the same we contact again then she informed to contact Mr. Arjun Singh when we contacted him, he informed that it will take time and by 21st May we will get the PC positively.
Neither you are taking any action nor keeping your commitment. We are working only 4 Hrs in day time due to load shedding and to complete the work our staff has to be work late hrs due to your battery/inverter is out of order for last 2 month
We request to provide new PC or service inverter as promised by you by 21st May.
We are waiting for your positive reply.
Shrikant Sane
Feedback Ventures Pvt Ltd
ZPMC, Nashik Zone
[protected]
Luminous — Malfunctioning
My name is Samiran and I am a CA by profession. I had purchased a Inverter from Nijhawan Electronics in Ghaziabad in Aug-2009.But now I am regretting. These people do not have a proper After Sales service. The engineer they had sent to my home he was only looking for making money from the customers. My inverter is still giving me trouble and no solution.
If anyone wants to buy an Inverter I will advise yjem to NEVER.. NEVER BUY A LUMINIOUS PRODUCT....
I am going to the consumer courts against Luminious soon.
Dear Sir,
I have purchase a inverter and battery from your dealer D.K.
Industries 19-a Sheel NaGAR MAHMOORGANJ Varanasi Vide their Bill No
322 and 321 dated 15.07.2009 On 14 of january I have lodge the
complain with my dealer on the given no. on Bill. Inadvertently the
same was not communicated to your service centre. on 17.01.2011 I have
recall him they have given me the number of service centre when i have
to your service centre your representative have come and they have
advice to contact to the dealers when I have contacted the dealers
they have confirm to to resolve the matter at earliest. Today I have
recall my dealer they have told me that the warranty period was expire
on 15.01.2011 as such it neither be replace not entertain by the
company.
Kindly advise us that due to mere delay in communication between the
dealer and service centre the customer has to suffer. Please look into
the matter and give us the true value of my money as I have already
lodge my complain within the warranty period with my dealer as on the
bill the no of the service centre is not given.
your early action will be appreciated.
I have purchase a inverter and battery from your dealer D.K.
Industries 19-a Sheel NaGAR MAHMOORGANJ Varanasi Vide their Bill No
322 and 321 dated 15.07.2009 On 14 of january I have lodge the
complain with my dealer on the given no. on Bill. Inadvertently the
same was not communicated to your service centre. on 17.01.2011 I have
recall him they have given me the number of service centre when i have
to your service centre your representative have come and they have
advice to contact to the dealers when I have contacted the dealers
they have confirm to to resolve the matter at earliest. Today I have
recall my dealer they have told me that the warranty period was expire
on 15.01.2011 as such it neither be replace not entertain by the
company.
Kindly advise us that due to mere delay in communication between the
dealer and service centre the customer has to suffer. Please look into
the matter and give us the true value of my money as I have already
lodge my complain within the warranty period with my dealer as on the
bill the no of the service centre is not given.
your early action will be appreciated.
Luminous comp. is a biggest froud comp. in case of inverter & battary.
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Non functioning of Inverter
Hi,
We have luminious inverter in our house. Which stop working since last 2 days .We are continously contacting to call center and service center. But they always talk in a rude manner and there is no response from them .
please help us and get this matter resolve
We have luminious inverter in our house. Which stop working since last 2 days .We are continously contacting to call center and service center. But they always talk in a rude manner and there is no response from them .
please help us and get this matter resolve
Aug 13, 2020
Complaint marked as Resolved View replies
we had an invertor of your company it is not working properly since two weeks and i am continusll compalining to your call center people but they are not giving the proper and relivant answers .Due to this type of attitude i am going to file an case against your company in the consumer court as my inverter is new and this type of attitude we had not expected from your company no body is responcible in your company who take an action on this matter seriously.
VANEET
[protected]
VANEET
[protected]
I have purchased Luminous battery/invertor 5-6 months and got installed at A-1/124 Sector-6 Rohini, Delhi-85. Now I have shifted to new house and Pocket B-7 House No.82-83, Sector-5, Rohini, Delhi-85. My contacts numbers are same [protected]/27057752. Kindly get the address changed in your record and service provided at my new address at earlierst. Narang.
I have purchased Luminous battery/invertor 5-6 months and got installed at A-1/124 Sector-6 Rohini, Delhi-85. Now I have shifted to new house and Pocket B-7 House No.82-83, Sector-5, Rohini, Delhi-85. My contacts numbers are same [protected]/27057752. Kindly get the address changed in your record and service provided at my new address at earlierst. Narang.
I have purchased Luminous battery/invertor 5-6 months and got installed at A-1/124 Sector-6 Rohini, Delhi-85. Now I have shifted to new house and Pocket B-7 House No.82-83, Sector-5, Rohini, Delhi-85. My contacts numbers are same [protected]/27057752. Kindly get the address changed in your record and service provided at my new address at earlierst. Narang.
I have got through the complaints of custormers on Net/site of Luminious. This reflect very bad opinion to other and new custormer for not attending to their complaints. Please give attention to the customers complaint otherwise it is very difficult to stand in the fast growing market of Invertors. Please also clarify on the net site of Companies views and their remedial measures in this regard. Narang [protected],
HELLO SIR,
I HAVE PURCHASED LUMINIOUS BATTERY No. 18000 WITH 18 MONTHS GUARANTEE & LUMINIOUS INVERTOR OF 600V WITH TWO YEARS WARRANTY FROM YOUR AUTHORISED DEALER AT ULHASNAGAR M/s. NYANESHWAR INVERTOR SERVICES, NEAR TILSON SHOPPING CENTRE, ULHASNAGAR-421003 ON 25TH MAY, 2007. THREE MONTHS EARLIER I HAVE COMPLAINED OF LOW BACK UP FROM BATTERY TO YOUR DEALER M/s. NYANESHWAR INVERTOR SERVICES, A PERSON FROM NYANESHWAR VISITED MY HOUSE AND TOLD ME THAT BATTERY IS OK, IT JUST NEED THE EXTERNAL CHARGING BECAUSE MY BATTERY IS LOW SO, AS PER HIS INSTRUCTION I HAVE CHARGED THE BATTERY FROM EXTERNAL SOURCE, BUT BATTERY WAS NOT GIVING PROPER BACK UP THEREAFTER ALSO, AGAIN I COMPLAINED TO M/s. NYANESHWAR INVERSTOR SERVICES, THEN AFTER COMPLAINT HE HAS GIVEN ME THE STAND BY BATTERY FROM HIS SHOP AND TAKEN MY BATTERY SAYING HE WILL CHECK MY BATTERY FROM COMPANY TILL THAT I CAN USE HIS BATTERY SO, I AGREED.
AFTER ABOUT 45 DAYS COMPANY HAS GRANTED ME THE NEW BATTERY IN REPLACEMENT OF FAULTED BATTERY.
BUT SIR THE BATTERY WHICH IS GIVEN TO ME BY YOUR COMPANY IS No. 1600 AND MY BATTERY WAS 18000 AND THIS BATTERY IS 135 AMP. COMPARED TO 18000 WHICH HAS 150 AMP AND 1600 IS CHEAP AS COMPARED TO 18000.
I HAVE PAID THE PRICE FOR 18000 WHY COMPANY IS PROVIDING ME 1600 WHICH IS CHEAP WITH LESS POWER.
I HAVE TOLD TO M/s. NYANESHWAR INVERSTOR SERVICES BUT OWNER HAS TOLD ME THAT THERE IS NO PROBLEM WITH 1600, BUT I CAN'T UNDRESTAND WHY COMPANY IS GIVING ME 1600 INSTAED OF MY OLD BATTERY MODEL 18000.
SIR, I REQUEST YOU TO KINDLY TAKE MY CASE SYMPATHATICALLY AND KINDLY TRY TO REPLACE THE NEW BATTERY 1600 WITH 18000. AS IN ULHASNAGAR WE ARE FACING TWO MUCH PROBLEM OF LOAD SHEDDING OF NEAR ABOUT 8 TO 9 HOURS A DAY AND THERE IS ELDER MEMBERS IN MY FAMILY SO WITHOUT LIGHT IT IS VERY DIFFICULTY TO STAY.
NEW BATTERY 1600 HAS LESS BACK UP INSTEAD OF MY OLD MODEL 18000.
KINDLY LOOK INTO THE MATTER AND DO THE NEED FUL AT THE EARLIEST, SERIAL NO. & BILL NUMBER WITH DATE I WILL MAIL YOU TOMORROW. WAITNG FOR YOUR FAVORABLE RESPONCE, KINDLY MAIL ME IF YOU NEED ANY CLARIFICATION.
THANK YOU.
FROM:
DEEPAK D. SACHDEV
406, HEERA PALACE,
NEAR 24-C HIGH SCHOOL,
ULHASNAGAR- 421 003.
MOBILE NO. [protected].
I HAVE PURCHASED LUMINIOUS BATTERY No. 18000 WITH 18 MONTHS GUARANTEE & LUMINIOUS INVERTOR OF 600V WITH TWO YEARS WARRANTY FROM YOUR AUTHORISED DEALER AT ULHASNAGAR M/s. NYANESHWAR INVERTOR SERVICES, NEAR TILSON SHOPPING CENTRE, ULHASNAGAR-421003 ON 25TH MAY, 2007. THREE MONTHS EARLIER I HAVE COMPLAINED OF LOW BACK UP FROM BATTERY TO YOUR DEALER M/s. NYANESHWAR INVERTOR SERVICES, A PERSON FROM NYANESHWAR VISITED MY HOUSE AND TOLD ME THAT BATTERY IS OK, IT JUST NEED THE EXTERNAL CHARGING BECAUSE MY BATTERY IS LOW SO, AS PER HIS INSTRUCTION I HAVE CHARGED THE BATTERY FROM EXTERNAL SOURCE, BUT BATTERY WAS NOT GIVING PROPER BACK UP THEREAFTER ALSO, AGAIN I COMPLAINED TO M/s. NYANESHWAR INVERSTOR SERVICES, THEN AFTER COMPLAINT HE HAS GIVEN ME THE STAND BY BATTERY FROM HIS SHOP AND TAKEN MY BATTERY SAYING HE WILL CHECK MY BATTERY FROM COMPANY TILL THAT I CAN USE HIS BATTERY SO, I AGREED.
AFTER ABOUT 45 DAYS COMPANY HAS GRANTED ME THE NEW BATTERY IN REPLACEMENT OF FAULTED BATTERY.
BUT SIR THE BATTERY WHICH IS GIVEN TO ME BY YOUR COMPANY IS No. 1600 AND MY BATTERY WAS 18000 AND THIS BATTERY IS 135 AMP. COMPARED TO 18000 WHICH HAS 150 AMP AND 1600 IS CHEAP AS COMPARED TO 18000.
I HAVE PAID THE PRICE FOR 18000 WHY COMPANY IS PROVIDING ME 1600 WHICH IS CHEAP WITH LESS POWER.
I HAVE TOLD TO M/s. NYANESHWAR INVERSTOR SERVICES BUT OWNER HAS TOLD ME THAT THERE IS NO PROBLEM WITH 1600, BUT I CAN'T UNDRESTAND WHY COMPANY IS GIVING ME 1600 INSTAED OF MY OLD BATTERY MODEL 18000.
SIR, I REQUEST YOU TO KINDLY TAKE MY CASE SYMPATHATICALLY AND KINDLY TRY TO REPLACE THE NEW BATTERY 1600 WITH 18000. AS IN ULHASNAGAR WE ARE FACING TWO MUCH PROBLEM OF LOAD SHEDDING OF NEAR ABOUT 8 TO 9 HOURS A DAY AND THERE IS ELDER MEMBERS IN MY FAMILY SO WITHOUT LIGHT IT IS VERY DIFFICULTY TO STAY.
NEW BATTERY 1600 HAS LESS BACK UP INSTEAD OF MY OLD MODEL 18000.
KINDLY LOOK INTO THE MATTER AND DO THE NEED FUL AT THE EARLIEST, SERIAL NO. & BILL NUMBER WITH DATE I WILL MAIL YOU TOMORROW. WAITNG FOR YOUR FAVORABLE RESPONCE, KINDLY MAIL ME IF YOU NEED ANY CLARIFICATION.
THANK YOU.
FROM:
DEEPAK D. SACHDEV
406, HEERA PALACE,
NEAR 24-C HIGH SCHOOL,
ULHASNAGAR- 421 003.
MOBILE NO. [protected].
I am not able to get following part of your inverter.
IC-PIC6F72-I/SZP 051332Y.
Coule you please help me to make it available in any of your authorisied service center near KALYAN.
Thanks & Regards
From,
Ketan Palaye
Amrut Park Blag 7 Flat B-103
WayleNagar Khadakpada
Kalyan (W)-421301
Ph.[protected]
IC-PIC6F72-I/SZP 051332Y.
Coule you please help me to make it available in any of your authorisied service center near KALYAN.
Thanks & Regards
From,
Ketan Palaye
Amrut Park Blag 7 Flat B-103
WayleNagar Khadakpada
Kalyan (W)-421301
Ph.[protected]
We had purchased a Luminious inverter two years back and the same is in warranty. For last one month I am trying to get the problem fixed but the inverter guys blame it to battery function and vice versa. Incidentialy after talking to the service centre chief, he is also not inclined to respond. As usual the call centre number does not respond and the service centre chief is more interested in making people listen his ringtone rather than responding the call. One of the most obnoxious level of service ever seen
Amit - [protected]
Amit - [protected]
Luminious Battery/Inverters — Non-functioning of Maintenance
I purchased one No. Luminious Battery/Inverter in 2008. I have to remind the company everytime for its regular check up and timely maintenance etc. Please see that Company should send its Service technician and provide service etc. as per regular schedule and requirement. Now it is not working for the last one week. Already lodged complaint. Hope to receive prompt action by Company to give better service to its customer and good market reputation/image for prospective customer. I purchased luminous Inv on 10.08.09 and was out of function 10.10.09, complaint was lodged on toll free vide UL63759, technician came on 15th Oct., informed us that the card to be replaced lastly my invertor was send to the Jaipur Service Centre on 27th Oct. after that the mobile no of technician is out of range, what to do now?
Thanks
Abhay Kumar
[protected]
Thanks
Abhay Kumar
[protected]
The petitioner above named begs to submit as under I have purchased on Nokia 2700-c mobile phone being IMEI No.-[protected] from Narendra Stores, G-47, Connaught Circus, New Delhi-110001 on[protected]. and Nokia Care centre "Gulati Communication, F-12 Bhagat singh Market, Connaught place, New delhi" said your handset is out of warrenty. I was submitted second time that the place but they are not solve my problem.
Sir, I am so much worry, please help.
Thanks.
Sir, I am so much worry, please help.
Thanks.
i am continously writing to delhi by e mail but neither battery replaced nor money refunded only promises given all times
to,
luminous
new delhi
ver sorry to say that 2faulty battery inverlast [ purchased in january 2011]no of batteries 329399 and 329292 manufactured date 3-8-10 ] luminous matter [ your engineer already approved as fault in battery]continues from last 2 months and one battery handed over by wills eletrnic[ from the person i purchased] to m/s balaji ent your distributor about 60days ago but till today replacement of battery yet not receivedand another handed over about 10 days ago but till today nothing received, only promises received several times
i am not able to understand what you want ??should i loss patience and take action against the co through media and law
hoping an immediawte reply /response
yours
anand prakash agarwal
20 bansmandi bareilly-5
[protected]
to,
luminous
new delhi
ver sorry to say that 2faulty battery inverlast [ purchased in january 2011]no of batteries 329399 and 329292 manufactured date 3-8-10 ] luminous matter [ your engineer already approved as fault in battery]continues from last 2 months and one battery handed over by wills eletrnic[ from the person i purchased] to m/s balaji ent your distributor about 60days ago but till today replacement of battery yet not receivedand another handed over about 10 days ago but till today nothing received, only promises received several times
i am not able to understand what you want ??should i loss patience and take action against the co through media and law
hoping an immediawte reply /response
yours
anand prakash agarwal
20 bansmandi bareilly-5
[protected]
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Resolved
Resolved
FILING A CASE IN CONSUMER COURT AGAINST LUMINOUS FOR REVERSAL OF LOSSES DUE TO LUMINOUS INVERTER
WE ARE COMPELED TO TAKE THE ISSUUE TO THE CONSUMER COURT AGAINST LUMINOUS -SAR INFOTECH LTD, BECAUSE OF THE BUSINESS LOSSES AND CASH LOSSED WE HAVE ENCURRED IN PAST 4 MONTHS DUE TO THE PRODUCT - LUINOUS INVERTER WHICH WE PURCHSED FROM THE SAME COMPANY DUE TO THE POOR AND PETHATIC AND NON -RESPONSIVE BEHAVIOUR OF THE SERVICE DEPTT OF THE COMPANY,
THE COMPANY IS JUST CONCERNED WITH SELLING THE PRODUCT AND MAKING THE MONEY AFTER THAT THEY COMPLETELY FORGET ABOUT THE CUSTOMER.
PLEASE ADVISE US HOW TO APPROACH CONSUMER COURT.
rEGARDS
THE COMPANY IS JUST CONCERNED WITH SELLING THE PRODUCT AND MAKING THE MONEY AFTER THAT THEY COMPLETELY FORGET ABOUT THE CUSTOMER.
PLEASE ADVISE US HOW TO APPROACH CONSUMER COURT.
rEGARDS
Aug 13, 2020
Complaint marked as Resolved View replies
Respected Sir/Mam,
I've booked an online ticket on http://www.ezeego1.co.in 11/Dec/2007 from Pune to Delhi(travelling date 21/Dec/2007). Following are the details of the ticket :
Date of Booking Booking Ref. No. Services Booked Booking Status Invoice No. Invoice Amount
11/12/07 EZR[protected]/A Air Deccan Invoiced I[protected] INR 4586
The amount is already being charged from my HSBC Bank Credit Card A/c, but am not given any PNR number for the flight. I have called them number of times but they are not generating my PNR number which is a kind of harresment. I want to file a legal case against http://www.ezeego1.co.in, kindly help me in this regards.
Ezeego1 Address:
Ezeego1 travels & tours pvt. ltd.
Shop no. 1, Kiran Kunj,
24th Road, Khar West,
Mumbai - 400052,
Fax: +[protected]
Regards,
Adarshpal Brar
I've booked an online ticket on http://www.ezeego1.co.in 11/Dec/2007 from Pune to Delhi(travelling date 21/Dec/2007). Following are the details of the ticket :
Date of Booking Booking Ref. No. Services Booked Booking Status Invoice No. Invoice Amount
11/12/07 EZR[protected]/A Air Deccan Invoiced I[protected] INR 4586
The amount is already being charged from my HSBC Bank Credit Card A/c, but am not given any PNR number for the flight. I have called them number of times but they are not generating my PNR number which is a kind of harresment. I want to file a legal case against http://www.ezeego1.co.in, kindly help me in this regards.
Ezeego1 Address:
Ezeego1 travels & tours pvt. ltd.
Shop no. 1, Kiran Kunj,
24th Road, Khar West,
Mumbai - 400052,
Fax: +[protected]
Regards,
Adarshpal Brar
Dear sir,
I am Intersted to take service franchies for Patna(Bihar)
Regards
Parveen Suri
cell no.[protected]
I am Intersted to take service franchies for Patna(Bihar)
Regards
Parveen Suri
cell no.[protected]
dear sir,
iam a valid bsnl customer since ten years iam having a lot of problem with my broad band iam unable to solve my problem by complaining them many times i reported them but still iam facing the same problem so i want to sue a case against them for my valuable money so could you please suggest me the steps to be carried out by me
iam a valid bsnl customer since ten years iam having a lot of problem with my broad band iam unable to solve my problem by complaining them many times i reported them but still iam facing the same problem so i want to sue a case against them for my valuable money so could you please suggest me the steps to be carried out by me
The refund against the booking failure has been processed to the card holder's account.
Kind Regards,
Ezeego One Team.
Kind Regards,
Ezeego One Team.
I BOUGHT YOUR INVERTER ION SHINWAVE 800 VA IT IS NOT A INVERTER FOR ME IT'S A PROBLEM FOR ME IN A 6 MONTHS M/BOARD CHANGED THREE TIME'S ENGG... COMES SAME ISSUE SAYING EVERY TIME THIS PROBLEM NOT COME'S AGAIN ALREADY SPOKE TO Mr. RAJEEV MUDGAL COMPLAINT LAUNCH AT 23-MAY-2008 AFTER DOING A LOT OF PHONE TO CALL CENTER NO[protected] AND Mr. RAJEEV MUDGAL MOBILE NO [protected] COMPLAINT NO'S 18-APR-2008 DL[protected]MAY-2008 DL113894 (TODAY YOUR TECHNICAL COMES)-----(AT YOUR CALL CENTER I SPOKE TO KANIKA & ISHA THEY LAUNCH COMPLAINT REGARDING REPLACMENT BUT WHEN I SPOKE TO Mr. RAJIV MUDGAL HE IS SAYING THEY ARE NOT AUTHORISE FOR THIS THING THEN I SAID I GIVE U THE RECORDING AND ALSO HE LISTEN THE RECORDINGS[protected]RIGHT NOW YOU TOLD ME WHAT U PEOPLE ARE DON'T MAKE CUSTOMER FOOL AGAIN & AGAIN STOP THIS[protected]RIGHT NOW YOUR CALL CENTER TLEADER SAYING REGARDING THIS U SOKE TO UR DEALER THEN WHY U GIVING SUPPORT----( ON THE TIME OF PURHASING U SAID WE ARE NOT GIVEN ANY SUPPORT TO U FOR SUPPORT U HAVE TO CONTACT YOUR DEALER)
THANKS & REGARDS
ROHIT GOYAL
[protected]
[protected]
THANKS & REGARDS
ROHIT GOYAL
[protected]
[protected]
my inverter in not working proprly plz give mw revert asap
we have bought luminous invertor in may and i got problem in june starting, i dont know what 2 do, i complaint it to service center, but they have some bad rules like they will not come by the same day of the complaint, me from ludhiana and these days in punjab we are suffering with short of electric, we got some of 6 - 8 hours power cuts . i had paid 4500 /- for new, but if i know this company service that kind of bad, i never buy that one and in fututre i will not advise anyone for it .
I am holder of ICICI Bank Credit. Sir, I want to know how to file complaint against the Bank. I had obtained a health policy myself. Due to some reasons, I discontiued the same. The authority has cancelled the policy 5.1.2008. The confirmation has been received from the Bank. From this card, I was never used for purchasing any items from this card. I have made request for cancellation of the crediit card with immediate affect. The Bank was informed me that credit card has been cancelled. In the month of July, 2008, I had paid Rs.680/- vide receipt No.C[protected], dated 9.7.2008(that is final payment) on the request of Bank saying that this is processing charges etc. Today i.e. 5.8.2008 the Bank informed me that Rs.200/- is due and same may be deposited immediately in Rohini Branch. Otherwise, the next month the some more amount will be paid by you.
Sir kindly inform me accordingly.
Thanks and kind regards
K.L. MINHAS
[protected]
Sir kindly inform me accordingly.
Thanks and kind regards
K.L. MINHAS
[protected]
I am satyakesh research scholar in Electronics and comm department University of Allahabad under supervision of Dr J A Ansari.
No responce to your local dealer after suppling the inverter to the inverter.
Please send me the copntact no of main dealer in Allahabad
No responce to your local dealer after suppling the inverter to the inverter.
Please send me the copntact no of main dealer in Allahabad
I bought sinewave 800 luminous invertor from a Delhi dealer in January, 07 with one year guarantee and two years warranty on. It started giving problem due to some techincal flaw in the Luminous circut. A complaint was lodged with Luminous Service Centre at their Head quarter office in Feb. 07. The company just repaired the fautly circuit instead replacing the faulty invertor. It has again started giving problem about 15 days back. A complaint has been lodged 15 days back with the service centre at Janakpuri, Delhi. The company's techinician has taken the faulty invertor for repair at their service centre. But the company is not delivering the invertor back after necessary repairs or replaced one inspite of repeated reminders through call centre and direct with their service centre. I do not know what to do. Kindly advise.
Our Faber Cooktop that was repaired for the umpteenth time just 15 days back is again not working... The entire ignition system is faulty and their engineer who came to repair last time said as much...In fact after he came one burner stopped working altogether.
Mr. Mukesh Rustagi and Mr. Russell Fernandes have done nothing for resolving this complaint that has been persisting for the past 11 months. They never take calls and it takes 1 month of persuasion to get their engineer to visit your house.
Now they are waiting till our warranty gets over.
Such companies have to be taken to courts and their MD's punished personally for looting the common man with sub-standard products.
Can you manage to have this pathetic cooktop replaced...
Regards, Shantanu ([protected])
Mr. Mukesh Rustagi and Mr. Russell Fernandes have done nothing for resolving this complaint that has been persisting for the past 11 months. They never take calls and it takes 1 month of persuasion to get their engineer to visit your house.
Now they are waiting till our warranty gets over.
Such companies have to be taken to courts and their MD's punished personally for looting the common man with sub-standard products.
Can you manage to have this pathetic cooktop replaced...
Regards, Shantanu ([protected])
ipurchased 800valuminous inverter sn. 2a4c-7e613-3905 on24nov2006, had under gone 3 major repair.now again it is not working. ihad to take service inverter 150rs per day during the period of repair.piease change this inverter with new one. iwill be obliged.
Respected sir,
i m MDU MCA student and my study Center is Aptech Pitam pura. They not provide my diploma, and said that we Never Gives you ur degree. they also said they will not allow me to give me any exam and said we reject ur Form and ruined your carrier. they missbehave with me withour any reason. Never provide the classes at the time and never inform for the exam schedule. i m in last Semester. i dont know what to do.
sir kindly help me
thanking you
Mukesh sharma
i m MDU MCA student and my study Center is Aptech Pitam pura. They not provide my diploma, and said that we Never Gives you ur degree. they also said they will not allow me to give me any exam and said we reject ur Form and ruined your carrier. they missbehave with me withour any reason. Never provide the classes at the time and never inform for the exam schedule. i m in last Semester. i dont know what to do.
sir kindly help me
thanking you
Mukesh sharma
Do not give back up of my luminous inverter.Please check my inverter immediately.
My mobile no...is [protected]
complain no..237241
My Address---- RZ-615, Main Road, Palam Colony, Opp. Bagh wala school/52 pillar of dwarka flyover, New delhi-45
My mobile no...is [protected]
complain no..237241
My Address---- RZ-615, Main Road, Palam Colony, Opp. Bagh wala school/52 pillar of dwarka flyover, New delhi-45
Sir
Me Abhilasha (BDM) is working in IPAM ( Institute of profesnal Accounatant & Management ) H.O.- Sachin tower, 2nd floor Navin Sr. Sec. School Bhagat singh Circle Alwar (Raj) with 2 executive Sandeep kumar singh (Marketing executive ), Pravin kumar(Marketing executive) in office 890/2B, Acharya puri Behind Mamta Hospital Gurgaon. They were working with honestly in the organization since 3 month .Now company (MD NAVIN SHARMA) is denied to pay them salary & other expence which was commited by them at the time of appointment .We have Appointment letter & Our visiting & ID Cards . We request for salary & other expence Company strictly denied to pay a single coin . So we went to a lawer Manish Bhardwaj 214, 2nd floor Radha palace Gurgaon for justice . But after taking 3000/- he send only demand notice & company again denied to pay the salary. We have borrowed alot of money to his friend & still in hope that company will pay our salary but no action is being takien by company in this way.So sir we are very depress & helpless please help us to reimburse our salary & other expences . sir we will be highly oblige to your act of kindness .
Thanks & Regards H.O.- Sachin Tower, 2nd floor Z.O.- 890/2B, Achrya puri
Sandeep kr Singh opp. Navin sr. sec school Behind Mamta Hospital
Pravin kumar Bhagat singh circle alwar (Raj) Bus stand Gurgaon
Abhilasha[protected] /[protected]
[protected]
Me Abhilasha (BDM) is working in IPAM ( Institute of profesnal Accounatant & Management ) H.O.- Sachin tower, 2nd floor Navin Sr. Sec. School Bhagat singh Circle Alwar (Raj) with 2 executive Sandeep kumar singh (Marketing executive ), Pravin kumar(Marketing executive) in office 890/2B, Acharya puri Behind Mamta Hospital Gurgaon. They were working with honestly in the organization since 3 month .Now company (MD NAVIN SHARMA) is denied to pay them salary & other expence which was commited by them at the time of appointment .We have Appointment letter & Our visiting & ID Cards . We request for salary & other expence Company strictly denied to pay a single coin . So we went to a lawer Manish Bhardwaj 214, 2nd floor Radha palace Gurgaon for justice . But after taking 3000/- he send only demand notice & company again denied to pay the salary. We have borrowed alot of money to his friend & still in hope that company will pay our salary but no action is being takien by company in this way.So sir we are very depress & helpless please help us to reimburse our salary & other expences . sir we will be highly oblige to your act of kindness .
Thanks & Regards H.O.- Sachin Tower, 2nd floor Z.O.- 890/2B, Achrya puri
Sandeep kr Singh opp. Navin sr. sec school Behind Mamta Hospital
Pravin kumar Bhagat singh circle alwar (Raj) Bus stand Gurgaon
Abhilasha[protected] /[protected]
[protected]
Luminous Company WORST COMPANY SELLING INVERTERS without SERVICE.DON'T Buy
Inverter of this company even if somebody offers it at half price.
Inverter of this company even if somebody offers it at half price.
sir
to bring into your notice i must sya that the first ofall the product is pathetic and the kind of servivce luminous is providing over it is just giving me nightmares...
i have been calling them for the last 7 days but they are still to take an action and always say that we have forwarded it to the headoffice and they will shortly approach you...
their services are worse than the worst...
the numbers that i have contacted at are
[protected] and[protected]
now even they put you hold as long as the call customer is anging up the phone and then finally disconnected
my complaint numbers are 2689588(given first), now it is 270502
plzz take some action...
Deepankar Jain
[protected]
to bring into your notice i must sya that the first ofall the product is pathetic and the kind of servivce luminous is providing over it is just giving me nightmares...
i have been calling them for the last 7 days but they are still to take an action and always say that we have forwarded it to the headoffice and they will shortly approach you...
their services are worse than the worst...
the numbers that i have contacted at are
[protected] and[protected]
now even they put you hold as long as the call customer is anging up the phone and then finally disconnected
my complaint numbers are 2689588(given first), now it is 270502
plzz take some action...
Deepankar Jain
[protected]
Luminous makes good products. I am using its products and I have no problem with it. Recently I bought a UPS Minimax 500VA of Luminous. It is again one of the magnificent products of this Power equipments company. In Patna its customer services are also very good and I am using luminous Sine Wave Inverter also and am getting very sound costumer care from luminous. Minimax 500 VA costs Rs. 4470 and it provides very good backup. As there is not very good condition of electricity in my town we are quite happy having this UPS. I would like to share a funny moment of this Product when we run three computers for more than half an hour. We are studding in Patna. I and my two other friends are working on a very important project. Suddenly light had gone but we have to complete that project on same day so when my friends UPS gave last weep I connect all three computer with my luminous Minimax UPS and we all completed our work. After that we became loyal users of this Brand. Now I can recommend every one to buy Luminous Products because these are very reliable and workable.
respected sir
i purchase a electronic auto matic press(iron) RIWEI RW1801 18/01/2010 the seller does not give me the bill now iron not working properly i go to change but seller does not change so please take a action against seller as soon as
with hopefully
sunil kumar H.N.68 NEHRU COLONEY
BORKHEDA KOTA RAJASTHA NEAR PETROL
PUMP
ADD. OF THE SELLER
BHART ELECTRONICS KHAYE ROAD
NAYAPURA KOTA RAJESTHAN
i purchase a electronic auto matic press(iron) RIWEI RW1801 18/01/2010 the seller does not give me the bill now iron not working properly i go to change but seller does not change so please take a action against seller as soon as
with hopefully
sunil kumar H.N.68 NEHRU COLONEY
BORKHEDA KOTA RAJASTHA NEAR PETROL
PUMP
ADD. OF THE SELLER
BHART ELECTRONICS KHAYE ROAD
NAYAPURA KOTA RAJESTHAN
My name is Samiran and I am a CA by profession. I had purchased a Inverter from Nijhawan Electronics in Ghaziabad in Aug-2009.
But now I am regretting. These people do not have a proper After Sales service. The engineer they had sent to my home he was only looking for making money from the customers. My inverter is still giving me trouble and no solution.
If anyone wants to buy an Inverter I will advise yjem to NEVER.. NEVER BUY A LUMINIOUS PRODUCT...
I am going to the consumer courts against Luminious soon
But now I am regretting. These people do not have a proper After Sales service. The engineer they had sent to my home he was only looking for making money from the customers. My inverter is still giving me trouble and no solution.
If anyone wants to buy an Inverter I will advise yjem to NEVER.. NEVER BUY A LUMINIOUS PRODUCT...
I am going to the consumer courts against Luminious soon
sorry to write but i m not setisfied with the product no good service in six mounth i got complant of battary an now no one to come to chake
respected sir
i bought luminous battery one year ago.its warranty period is for 2 years.now it is not working.and the dealer is not responding regarding this problem.its my humble request plz solve this problem.
i bought luminous battery one year ago.its warranty period is for 2 years.now it is not working.and the dealer is not responding regarding this problem.its my humble request plz solve this problem.
Bad product and bad customer service .
I purchased luminous fan in 2016. Now the fan didn't work. I registered compliant on May 23. Now have 12 days, the customer support team didn't come and didn't make call..Poor service..They misuse Sachin's reputation
I purchased luminous fan in 2016. Now the fan didn't work. I registered compliant on May 23. Now have 12 days, the customer support team didn't come and didn't make call..Poor service..They misuse Sachin's reputation
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