[Resolved]  MagicBricks — negligence in services which made me run into heavy losses

SUB:- Complaint against MAGICBRICKS for its neglegence in services which made me run into heavy losses

Sir,
This complaint is against MAGICBRICKS in accordance to the above mentioned subject.
I have availed a unlimited listing one year free subscription pack from MAGICBRICKS. For the past 15 days I am having problems in my listing. I am not able to list any new properties on my space.
I have called the customer care nearly 6 times and given my complaint on the mail a number of times. Everytime I just receive a false assurance from the customer care executives of the same to be resolved on priority.
I have not listed my new propeties for the past 15 days due to which I am running into heavy losses. I am not able to close any new deals. My properties are lying vacant.
Now the customer care is telling that the cheque I had given favouring Magicbricks at the time of availing the service is not been cleared. I fail to understand if my cheque hadent been clear how am I using the service since Februay 2008.I am sorry but I have no family relation with the Times Group. My bank statement is showing the clearance of the cheque. This clearly shows that just to give a fake answer to the customers the executives speak whatever comes to their mouth.
I need to give a special complaint against an employee of Magicbricks named MR.ANAND. His mobile is [protected] .I had called this employee for my problem and had requested him to help me in the same as soon as possible. The next day I receive a call from him for the above said problem. The language in which he spoke was very unethical and very rash, he even concluded saying that I havent bought the TIMES GROUP by paying the charges for the services.I dont have the capacity to buy the TIMES GROUP but I think that it is my legal right to at least ask for rights pertaining to the services for which I have paid from my hard earned money.I fail to understand how to these type of people are promoted by the TIMES GROUP to represent their brand in the market. TIMES GROUP is a brand in itself, people like these are just reflecting that the brand is failing in its consistency and its endorsement.
Promises of a good and excellent service is made at the time of selling the service to the customers but never fulfiled.I fell there must be many customers like me who must be facing these problems.
I need a resulation to my problem.Is the Times Group going to pay me for my losses incurred in the past 15 days. I have lost a hell number of deals.
Should I go to the consumer forum for the same since I have all the calls recorded and all the evedances pertaining to the same?

Regards,
RAJEEV KUMAR GUPTA
[protected]
Login Id:- kumarasso
Email Id:- kumar.asc.[protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
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You r right, there are many problem with magic bricks, magic bricks sale there package by there sales exexutive always they give half information, i purchased a premium listing package, i m not happy with magic bricks service, now i dont wanna renew my package now magic bricks black mailing me to purchase new package otherwise my old live listing which listing have 2 monthes validity, that 2 months validity also will b expire, i thing magic briks is a face company, magic briks can do any thing for money,
I am facing same kind of problem. My package was expired in June 2015, I was getting calls from Magicbricks for renewing package with some new offers. They gave me offer for 50 extra listing with 2 raincoat with package. I paid my amount through credit card on the same day but package was not activated till 5 days after paying amount meanwhile I was briefed the package will be started next day. I activated my account through customer care but got only 20 extra listing. Tried to contact the same executive who came to me over phone but he was not picking up my calls. I tried to contact his manager Manav Tiwari, and wrote mail to him about poor service and fake commitment by his executive and send 3 reminder but I have not received and reply now I am trying to contact him over phone last 3-4 days he is also not picking my phone.

So I have decided that now I will not buy package from magicbricks.com in future.

Sudesh -[protected]
Commercial bazaar
Various advertisements are showing wrong address, wrong price even if it is verified by Magicbricks.
It is wasting customers time and money. So don't believe on magicbricks ads..
Dear Realtors,

Magic Bricks has released a full page advertisement in edition of TOI on Feb 9, 2016 promoting auctions wherein a buyer can make an online offer directly to the property owner.

Magic Bricks will facilitate the selection of the property, will help the buyer with the site inspection and help them in closing the transaction. Thereby completely eliminating the role of a real estate broker/realtor.

This after their entire business growth has been funded by advertisements and data given by real estate brokers / realtors.


We all must convey our displeasure to Magic Bricks for this action of theirs...

Navi Mumbai Assocaition of Realtors( NMAR) is organizing meeting in Friday at 5.00 pm at vashi ( venue will be confirm by tomorrow)


By
NAVI MUMBAI ASSOCAITION OF REALTORS

(NMAR)

Pls forward to all the group, we have to show our unity .
magicbrick is fraud companies false commitment done by their managers even I have in return but they are not accepting telling there is not value of Return magicbrick is totally they want to root my 25000 and telling to more money
Deepak ARYA

[protected]
(deepak.[protected]@gmail.com)
fraud fraud fraud fraud fraud magic brics is fraud wrong commitment always fraud
You are right magicbrik is fraud
Magicbrick removed my property from listing after i took their titanium package. This is not acceptable. I paid them and received no benefit at all from them. Their customer care is really third class..promised me quick resolution and i have been waiting since then...more than 2 weeks have passed. I paid whatever they asked and they did not even bother to maintain my property listing that i had before taking the package...leave any other benefit.
Magic bricks is not returning my hard earned money. I by mistake opted for owner listing package online for selling my on home though I am an real estate agent. I got mail from magic bricks that if you want refun of yr money you have to write us within 24 hrs of paying or activation of package. I have send them end no of mails for my refund within 24 hrs and it's around one month they are not giving my money back. So I request everybody to not to take magic bricks services as they are not professionals and cheat customers.

I have paid 3700 Ras online and till date I am not using there package .

Now I have decided to go to consumer court.

Rajan Dutta
[protected]
Even I had a same worst experience. I had place my property for free listing. But their Sales person Mr Mithun (Contact Number [protected]). He convinced me to buy Super Titanium Package, accordingly I have made online payment and sent him payment proof via email. He promised me that your account will be activated within 24 hours. Payment was made on 16/01/2017.

after 4-5 days when I called him he again asked me to provide payment proof since their accounts were not showing any payment received from me!!!

Again provided payment proof. But still I only have to do follow up as the ball is in their court.

on 06/02/2017 I got a call from their customer care that since my property is in free listing I should go for some good package. When I updated them with above details and asked how come my property is under free listing? The executive said, we have no idea you check with the concerned person.

As usual concerned person is not picking up my phone.

After this experience, I recognised that Magic Bricks has made me fool. On 7th Feb 2017, I had given my free listing advertisement on 99acres.com also. Surprisingly, within 48 hours at least I got a mail informing about viewing of my property with the details of the person who has viewed it (name and contact number).

I don't know whether I would be able to succeed on my deal or not, but one thing is certain - Magic bricks is a fraud company interested only in collecting money from needy people.

Humble request to Real Estate associations to get more report on Magic Bricks and if required, put a ban on Magic Bricks.

Regards,

Aarti Sampat
[protected]
I also have very bad experience with Magic bricks. From the very next day after me uploading my property under free listing for one month I started getting umpteen number of calls from their Call Service center. Finally I gave in and opted for Super Titanium Package listing for SIX months for Rs4, 650/= . The tele caller cheated me by telling that this is the best possible price when the actual price was only Rs3, 300/=

He even took the OTP from me created a new ID with my mobile number as email ID and linked the payment to it. This took a good 2 weeks of relentlessness follow-up from my side to link the payment made to the actual ID and finally convert it to 'paid service'.

My question is:
1. Why should I make multiple follow-ups after making payment to get my property listed
2. Who in India times group is supporting/encouraging call center guys ti mis-sell, is it ethical
3. I have raised online complaint including escalation to the grievance cell but the kind of response I receive is pathetic. People are making a call for the sake of calling. They do not even have basic information about the case.

Who is the regulatory authority governing companies like Magic Bricks, I would request them to bring about regulations to prevent such malpractices
Broker looted in the name of house on rent. So much uncomfortable and disgressfull that such a big company Is registering these kind of brokers on site.

Don't ever want to go again on the MB site.
I am senior citizen and applied /subscribed for special offer TITANIUM listing WITH coupon code MBTODAY
for Rs.2200(ACTUAL PRICE Rs.3800/-)BUT even after applying coupon code MBTODAY I WAS DEDUCTED Rs.3800/- TRANSACTION ID 9843699 OF 14/03/2017
I immediately written on 14/03/2017itself to Magic Bricks i.e. within 24 hrs of paying/activation of package for refund excess amount of Rs.1600/- charged due to technical flaw of their system not working properly at time of applying the coupon code by me .From day one I had very worst experience with their team giving me different ticket IDs each time but in vain and at last on on 28/04/2017 I was advised that REFUND was not possible as I could not apply the COUPON CODE and MAGIC BRICKS is not returning MY hard earned money (PENSION). It appears that MAGIC BRICKS HAS ulterior motive of cheating in the name of NOT applying COUPON CODE AND not returning the excess amount received on this pretext THUS not adhering to business ethics of not selling the product at same rate of Rs.2200/- to each consumer during the period of special offer.
WILL magicbricks will reconsider my case considering the facts WITHIN A WEEK OTHERWISE I shall be compelled to knock the doors of GRIIEVANCES CELLS of GOI/PMO FOR MY REFUND.
I am a Senior Citizen who has been cheated by MAGICBRICKS.
To sell my property, I had registered as an OWNER, but now I find that they have changed my profile to AGENT !!!
Thererfore I stopped getting responses.

I have called the customer care and given my complaint. They refused to help !!!
So my advise to all is:
DO NOT EVER POST YOUR ADS ON MAGICBRICKS, they will trick you and cheat you.
Magic bricks is only interested in collecting money from people.

Other property sites are far better and helpful.
MagicBricks is a joke. Only interested in taking consumer money and not following through on service contracts or what was promised during the sales process. It's been 2 weeks since we paid to get our property listed and our posting is yet to get certified and go live with pictures shared. Numerous emails and calls but there is no response. The calls are out on hold endlessly and emails, tweets and FB posts are not responded to. There seems to be a complete disregard to customers once their money is taken. Staff lack the aptitude to handle customer concerns. These guys are the worst in the market. Would never avail their services again.
You are absolutely right .I paid Rs 5, 800 and facing same problems.
Height of thick skiness is that they r still calling for other paid services to be subscribed by me.
They r cheats.
Magicbricks is a fraud and a scam. Don't make the mistake of paying for any of their packages. They take the money for a package you buy and then will again send you messages saying you got responses with links to pay channels to unlock the responses! Their audacity to do this when you have paid upfront for their package! They are no better than online scam requests you get. The government should intervene take such scamming websites down .

I'm giving Magicbricks a 1 star because I cannot give any lower than that. Don't fall a victim to their phone calls or their enticements on their websites or online.
Yadav (Agent of MAGIC BRICK) Mobile No-[protected], [protected] Called me to Visit property and when I came with my family to Visit he denied by saying MUSLIMS ARE NOT ALLOWED.

In Village my Great Grand father, Grand father and father have been living happily with other cast family and did not find any problem then what wrong now ?

This was very bad experience of my life when i found difference.

Do not divide Indian.

I am requesting you to take action against above agent

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