Mahindra And Mahindra — service

Address:

Tirunelveli, Tamil Nadu

From

C.Mariappan,
48, Mani Nagar,
NAZARETH 628 617.
Tuticorin Dist.
Tamil Nadu.

To


Dear Sir,
Sub: Logan 1.5 Dle – Car (Sedan) – Service not satisfied & Warranty
Not under-taken – Complaint submitted – Re

This is to inform you that I have purchased your above cited vehicle Regn.No. TN69 AY 4905 – Engine No.D050261 – Chassis No.MAILSRFJHAZL18688 during November 2010, from your Agent, Kodai Automobiles, Tirunelvelli. Now everybody says that it is a failure model. If I would have known this earlier, I would have not purchased this.

Now the vehicle has not completed 2 years and has not run more than 46000 kms. But the present problem is that, it had Clutch Friction problem when my vehicle was running 35396 kms. So I took it to your Trichy Agent, Shiva Automobiles (P) Ltd on 12/04/2012. They attended to it by changing the clutch complete at the cost of Rs.12728/-. I made payment in full. Since then I was not satisfied with this. I find the same problem not rectified. Anyhow I managed for 5 months. Hesitating to take it again to your Trichy Agent, I surrendered my vehicle to your Tirunelvelli Agent on 29th August, 2012 at its mileage reading of 46063. Since the Trichy check-up it has not run more than 10,000 kms. Within a period of 6 months. Now your Tirunelvelli Agent has estimated the works @ Rs.31,000/-. They say that they have to change the Kit-Eng Flywheel and to change the clutch complete again. What is this? - Changing the clutch complete in every 10000 kms. Could not it be covered under warranty? Being failure model I request you to change everything into new free of charge, otherwise I will be caused into heavy loss and damage and I will be constrained to seek remedy through legal means.

I request you to give necessary instructions to your respective agent to attend to the needful free of cost early, since my vehicle is stationed in your service station at Tirunelvelli for the last 10 day. I request you to render justice. Conduct no.[protected]

Thanking you,
yours faithfully,
Nazareth
8/9/2012
C.Mariappan
Encl: Copies of the respective Estimates/invoice