[Resolved]  Mahindra & Mahindra Xylo — Product Failure

Address:

Kutch, Gujarat

Dear Sir/Madam

I have purchased new mahindra n mahindra xylo before 52 days from the purchase date after four days i was geting problem in engine regarding noise from engine i had visited dealer show room many a time but they only answering they till dot recevied parts from company today in my car facing many problem like door making noice, air coming from doors, poor pikup and milege, break not working proper, tyre wearing problem, balancing not doing proper, noice coming from R1 suspension, break rolling, during breaking you cant handle vehicle many problem there but i am not getting solution for this please help me regarding this

i am doing copy here of mail which i recevied from mahindra & mahindra executive

Dear Mr Bhagwanji



This has reference to your mail regarding your reported concern.



We apologise for the inconvenience and have advised our Customer Care Manager Mr Ajit Gham who is based at Ahmedabad to arrange for necessary action as required. Please bear with us till such time.



Please let us know for any further support or assistance.



With you hamesha

Thanks & Regards,

Sultana Shaikh

Customer Care Dept.
Automotive Sector, Mahindra & Mahindra

Email: [protected]@mahindra.com

Phone -022- 24916773





From: BM chotara [mailto:[protected]@yahoo.com]
Sent: 17 May 2010 12:50
To: CUSTOMERCARE
Subject: Request You Please Help Us Regarding Xylo Problem



Dear Sir/Madam





i have purchased new xylo D2 on Dated 20th april 2010 on name Mavji Ramji Chotara from your dealer B. Mangatram (Gandhidham) from the purchse date i got problem in engine withn two days, from engine coming noise like tick tick tick, i compained in comapny and visit dealer point B. Mangatram (Bhuj) for this problem, after four days inspection they told this noise coming from tapit because of company foult and now theny told us need to change rocker shaft for solution, but there this part not avlble so they changed rocker shaft from the old engine till new part comes (time limit 5 days), after changed this shaft we facing problem regarding fuel consumtion much high, before i getting averege around 16.33 to 17 but after changed rocker shaft getting averege only 8 to 9 and other problem facing like poor pickup, gear shifting problem, clutch play and many other,



and also after 15 days from purchase visit second time for change new rocker shaft and also for 1st free service, but they told us till today we dot get rocker shaft from comapny so we cant do anything, and about few problem on 1st service i put there like oil and filter change, central lock not working, noise coming from door, air coming from door, poor pickup, clutch not proper, gear shifting problem, break not coming proper during break coming from noise from front of left wheel, vehicle get down from behind, power steering to hard and play, but from company vehicle receive only with changed oil till all this problem pending and no one take incharge for ll this many a time talkd with customer care and here at dealer poit but nothing favroble for us



please help us what to do now





Bhagwanji

[protected]