Mahindra & Mahindra Xylo — Sold used vehicle as new

Address:

Chennai, Tamil Nadu

I have purchased Xylo E8+ from MPL automobile Agency (P) Ltd, Chennai.
The vehile was delivered to me on Friday (19/3/2008) evening. I am fully satisfied with the dealer with their service.

After delivery I have noticed that

1. the delivered vehicle had run around 370KM while delivery.
2. The right side back door gasket torned out.
3. The inter cooler fins on the engine were damaged.
4. Back door manual lock is not working.
5. Back door child lock is not working.
6. The back pumper has finger prints impressed in wet paint.
7. Scratches in the back pumper.
8. No plastic wrappers in front and back captain seats and some of the handles.
9. We need to press the fuel lid cover while pressing the electric switch provided in driver seat to open fuel lid. It is not pop out while I press lid open switch. This is the case in manual open switch also.
10. Dry mud in driver seat carpet. This is a summer, so, no reason for dry mud in a new car.
11. Dry mud in under chassis in all four wheels.
12. Scratches and muds in door plastic flashings provided at the bottom.

All these are the defects I found in my visual test in next day light.

Because of my belief on your quality, I did not checked the vehicle before delivery. But Now I feel that I could have checked the vehicle even though it is produced by a good manufacturer and its appointed dealer.

Please advice me that what to do now. The showroom persons told me that the KMs run was most common in all Mahendra vehicles. Is it common to all your vehicles?

Will you do test drives in factory on all vehicles or Will you deliver test droved vehicle to customers?

Are you admitting your dealers to deliver their used cars to customers as a new one?

This is my first buying experience in India from a India's number one diesel vehicle manufacturer. I had proud of buying a quality vehicle from a Good manufacturer. But after seeing the vehicle the impression I got is, just I bought a second hand car as a new car.

I am waiting for your early reply.

Best regards
P.Karthikeyaraja