[Resolved]  Make My Trip — CHEATING

This has reference to our booking ID IN1305B01130.

Please be informed that our tour to Uttaranchal was scheduled to start from 2nd July 2013. I wrote an email to you as in the email below on the 20th June expressing my concerns on the Uttaranchal Trip with regards to the severe floods as well as to the climatic conditions prevailing in Uttaranchal and sought your advice ( I believe MMT is an advisor on tours) keeping in mind that the entire country was mourning as well as we could have been prone to epidemic diseases in view of the calamity prevailing there. It was a force majure situation

I contacted the toll free number from Doha Qatar on 26th June and spoke to one of your Call centre gentlemen seeking information wrt to the conditions prevailing at Uttaranchal and requesting amendments to change the trip to either Punjab, HP or Rajasthan as the atmosphere was not conducive for us to travel with kids. There was no response from you or your offices until the 28th when I landed in India and called you up again seeking your advise on going to Uttaranchal. You apologised for the delay in getting back to us as you were busy attending a condolence in your family. I need to know if you are the only person managing Make My Trip (MMT) and whether in such personal emergencies wasn't there someone from MMT to handle our account????

I wrote to you by email again on 30th June detailing the climatic conditions prevailing in Uttaranchal and requesting for a change to any other place.

I was worried with regards to the trip since we were to leave for Delhi on 2nd July morning and on 1st evening at around 5 PM you demanded a Cancellation fee of INR 61, 500/- along with an additional payment of INR 17, 000/- to be made. We made the payment immediately since we did not want to disappoint ourselves on the tour and since because our flights to and from New Delhi Madurai was booked.

I do not understand what you mean by Cancellation and why did you charge this INR 61, 500-. I demand a refund of this cancellation charges as otherwise I construe that your intention was to force us to travel to Uttaranchal despite the calamity without any human considerations of the epidemic diseases prevailing. This despite the fact that we wrote to you well in advance on 20th June seeking your advice. Your advice in the last minute to pay cancellation charges of INR 61, 500/- is sheer BLACKMAIL of your clients and does not go in good taste of giving your clients a satisfactory tour instead RIP them off of all money possible in the name on cancellation despite the fact that a tragedy was prevailing in Uttaranchal and the whole country was mourning.

What would you have done if we had booked for Haridwar and Rishikesh during this period? would you still charge us Cancellation fees????

Provide me with the details of the cancellation charges paid back to the hotels( despite informing you on 20th June ie; 11 days prior to our departure on the trip) as I shall have to legally pursue otherwise to recover our money illegally taken by Make my trip in the name of Cancellation charges.

Please advise REFUND details to our accounts from which the payment was made under intimation to us.

Thanks and Best regards

RS.Murali Kumar

Doha

Mob: +[protected]

India Mob: [protected]