[Resolved]  Make My Trip — Charged more

Organization Name Make MY Trip
Organization e-Mail [protected]@yahoo.com
Product/Service Description FLT[protected]- ticket from Delhi to Patna
Warranty Status Do not know.
Date Of Purchase 18, Apr 2009
Complaint Details
Reason for Complaint Price
Complaint Rating 10(in a scale of 1 to 10)
Name of the Company Employee Jaya Talwar
Complaint Details It''s regarding the amount MMT charged my for my booking id FLT[protected] . MMT cahrged me 13232 Rs, while if i do the same booking (same date, same flight, same passengers, every thing same)from direct air india website, they do charge me 11390 Rs. So MMTcharged me 1842 Rs more.
I feel like chetaed. Please look into it at the earliest and help me to get the refund
The below is the correspondance which I have done with Make my trip.

Regards,
Nadim

Hi Jaya, Also please find attached the print screen for the price quoted by airline. You can also try the same if you want. I hope you check it before just writing any thing. Regards, Nadim+[protected]

--- On Tue, 21/4/09, nadim azami wrote:

From: nadim azami
Subject: Re: FLT[protected]
To: "Response"
Cc: "nadim azami"
Date: Tuesday, 21 April, 2009, 9:26 PM

Hi Jaya, I don''t understand the reason why would MMT charge me 1842 Rs more. I understand that the prices are dynamic but just after my booking, the very same moment I cheked the airlines website for the same booking and the price quoted was 1842 less than what MMT charged me. For sure the price was shown to me by MMT website but that doent mean that by showing the charge, your responsibilities are over. I need to have a proper reason for the over charge. It''s simply cheating and you can''t do it with me. If I would not get the excess amount refunded to me within next 3 days that is by 24th April, 2009 then I need to escalate the matter. I will make sure that MMT will have to give proper reason for that. Let me know your view as soon as possible. Regards, Nadim+[protected]

--- On Tue, 21/4/09, Response wrote:

From: Response
Subject: FLT[protected]
To: [protected]@yahoo.com
Date: Tuesday, 21 April, 2009, 4:42 PM

Dear Mr. Nadim,

Greetings from Makemytrip!


First and foremost, kindly accept my apologies for the inconvenience caused to you at our end.

We tried to call on your Mobile number but phone was not reachable. Price which was quoted to you at the time of booking was charged from you.

Fares are dynamic so we will not be able to reverse amount against FLT[protected].

For any clarifications kindly send us a mail.

Yours sincerely,

Jaya Talwar

Team-Customer Delight

Jaya.[protected]@makemytrip.com

[protected][protected][protected][protected]-------

India Toll Free:[protected]From MTNL & BSNL Lines)

India Toll Free:[protected]From All Major Operators)

Postal Address:

MakeMyTrip India Pvt. Ltd.

103 Udyog Vihar, Phase I

Gurgaon – 122016

Haryana








[protected][protected][protected][protected]

From: nadim azami [mailto: [protected]@yahoo.com ]
Posted At: Monday, April 20, 2009 8:40 PM
Posted To: Response
Conversation: charged more booking ID FLT[protected]
Subject: RE: charged more booking ID FLT[protected]
Hi Jaya,

My contact information is +[protected]. Can you please explain me, why got i charged more? How would I get the return?

Regards,
Nadim

--- On Mon, 20/4/09, Response wrote:

From: Response
Subject: RE: charged more booking ID FLT[protected]
To: [protected]@yahoo.com
Date: Monday, 20 April, 2009, 6:03 PM

Dear Mr. Nadim,



Greetings from Makemytrip!



First and foremost, kindly accept my apologies for the inconvenience caused to you at our end.



Please provide us your alternate contact number along with suitable timing so that we can close the case as soon as possible.



For any clarifications kindly send us a mail.



Yours sincerely,



Jaya Talwar

Team-Customer Delight

Jaya.[protected]@makemytrip.com

[protected][protected][protected][protected]-------

India Toll Free:[protected]From MTNL & BSNL Lines)

India Toll Free:[protected]From All Major Operators)

Postal Address:

MakeMyTrip India Pvt. Ltd.

103 Udyog Vihar, Phase I

Gurgaon – 122016

Haryana








[protected][protected][protected][protected]

From: nadim azami [mailto: [protected]@yahoo.com ]
Sent: Saturday, April 18, 2009 11:06 PM
To: share.feedback
Cc: nadim azami
Subject: charged more booking ID FLT[protected]

Hi MMT team,
It''s regarding the amount you charged my for my booking id FLT[protected] . You cahrged me 13232 Rs, while if i do the same booking (same date, same flight, same passengers, every thing same)from direct air india website, they do charge me 11390 Rs. So you charged me 1842 Rs more.
I feel like chetaed. Please look into it at the earliest and make necessary arrangement for the refund
Regards,
Nadim
+[protected]






Solution of your complaint Refunding the extra amount they charged and give a penalty amount for the discomfort provided by MMT
What action would you take, if your problem is not solved I will raise my voice on different forum and will escalate to maximum possible level and even if the problem is not solved then I will go to consumer court. Its not a matter of few rupees but feeling cheated.
Your Contact Details
Name Nadim Qamer Azami
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E-Mail [protected]@yahoo.com