[Resolved] Make My Trip — Regarding refund | |
I booked a ticket on Makemytrip.com on 28th Sept 2009, due to their problem they cancelled the ticket on 30th sept. and I got the cancellation ref no on the same date on phone but I recieved the mail on 6th Oct 2009. In that mail the cancellation date was also mentationed ie 6th Oct. I am still wating for the refund. More surprise is that no one is answering my calls. I do not know what to do? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 12 4289 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Here is my hotel booking id: NH[protected]..We have booked 3 superior rooms (Hotel Charing Cross, Ooty) through make mytrip. We were supposed to check in at 11-may-2013 at 12PM. I called them and informed we will check in between 5PM to 6PM. They said okay for it. When we were checking in at 5PM they said 3 superior rooms are not available, and they were ready to give 2 executive rooms instead. When we asked for the reason, they asked us to check with MakeMyTrip. which was really not fair. They didn't even provide extra beds. How can 3 couples get adjusted in 2 rooms. Our trip was completely spoiled.. We really couldn't do anything except agreeing for all their non sense conditions.
When i wrote to makemytrip, they said they would refund the full amt.. It never happened..
Here is the mail from makemytrip
Dear Me. Venu,
Thank you for contacting MakeMyTrip Customer Support.
Your concern regarding Hotel not provided you Rooms as per not your itinerary. We validate the same with Hotel and as per conversation we are processing full refund to you for this booking as compensation. In case you need any other assistance, please reply to this email.
Assuring you the best of our services always!
It never happened.. After couple of days my booking status say "reconfirmed".. When i wrote to customer care again nobody is replying back..