[Resolved] Make My Trip.com — Mis Leading/ Hasrassment | |||
WORST every customer service. After spending last 3 hours trying to change one ticket, I completely give up on this company. and can you believe it in the morning I had got a call from this company HR representative to join at a senior management position. I would not recommend anyone to book tickets through make my trip !!!! I had entered in dates for Oct 30th, system threw me option for Oct 31st and I accidentally book it for Oct 31st ! I call up within a few seconds and I am put on hold by a rep called Rahul for some 30 minutes and there after the phone dies. Post that make some 4-5 calls and each time explain the whole incident and then at the end I am being told you need to pay 3500 extra to change the date ! It was not a date I had asked for first of all then after being through so much of back and fro I am asked for paying up this much of amount ! This doesn't even justify. On top of that they have a staff which is arrogant and unfriendly. The last girl I speak to Parul refuuses to transfer my call to her senior and then puts me on hold for some 15 minutes , again till when the phone dies ! I will NEVER EVER recommend make my trip to anyone who is looking for a hassle free holiday or bookings. Their customer service policies are so anti customer. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
Make mytrip charges you Rs. 150 or more (depends on type of travel I believe) for booking the ticket, but they add no value what so ever to the whole transaction. Such people are best avoided.
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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