Make My Trip — Make My Trip - Misleading Customers to Purchase tickets at Higher Rates by Giving Wrong Reason of Non-availability

Address:	Pune, Maharashtra
Website:	www.makemytrip.com

Dear Sir,

Today i.e. on 29th June 2013, I was trying for ticket for 30th June 2013 from Delhi - Pune for 3 through MMT. I was speaking with an executive on Live Chat section. Ultimately he called me on My Cellphone. My requirement was 3Tickets for 30th June 2013 and flight departing from Delhi after 4PM, preferably 4-6PM Departure from Delhi. Customer Care Executive told me that ticket is available for Flight starting from Delhi at 8.20 PM which is Del-NGP-PNQ flight reaching pune at 11.20PM. Fare informed to me was around Rs.13k per person. Also the executive told me that there is no other confirmed ticket available with him. When I told I would book the ticket immediately but only fare is really high then he reduced fare to Rs.11.8k as last fare. After that I said the fares are too high. Hence he again said let me check for fuel surcharge and MMT fee reduction. After hearing the fare i asked for Monday morning fares. After this Most Shocking question I received from the Customer Care Executive was that, "How much fare are you looking for?". I was really surprised. I told him i want Rs.8.5-9K. to which answer was it cannot come so down and let me check with airline. And to my surprise he said if you book now you wud get fare of Rs.10.5k. Within 15mins of our discussion Ticket Fare per person was reduced from Rs.13K to Rs.10.5k. Have a look at difference.

At the same time I was able to see fare of Rs.9k per person for 9PM flight. On asking about the same, executive replied that he has more updated system and tickets on that flight are wait listed. I was really surprised how wait listed tickets are issued by MMT. I said can I book that? on that he said you can try but at my end those tickets are shown as not available and I ahve more updated system and same may not have been updated on the website. Actually I tried to go ahead and book the tickets. To my surprise, the tickets went through and he was still insisting on confirming booking which he had. I gave him MMT ID to check which was generated for the ticket, on which he replied yes the transaction you had done had gone through. My MMT ID is "NF[protected]". And the executive was off. He cut the call and was no where.

It is really BAD on part of Make My Trip. I must have Lost Rs.4.5K in case i have not tried to book through online myself. It is really fooling customers if you call. MMT is misguiding customers saying that whiel talking the customer care executives have more updated system than website of MMT (Which proved wrong in my case and don't know may be wrong in how many others cases.) In fact I think Website is more updated.

It is really SAD MMT is CHEATING / Misguiding Customers.

Hoping some really some logical reply soon.

Thanks & Regards,

Ravish Bhave
[protected]