[Resolved]  Make My Trip — Poor service and Mismanaged Tour

Address:

Maharashtra

I had booked my Kashmir Tour for my six family members....It was all Inclusive Tour and I was told by make my trip that i need to pay nothing more on the Trip. I had done this booking online through the Tarvel agent called Himani Soni (mobile no [protected] ). But in the Trip i found that the arrangement was poor, Hotels were not the same as shown while booking....Service managers were not very helpful.....The worst part was that at Gulmarg Gandola Ropeway booking was not done by makemytrip although it was included in the trip. And after that the tour manager forced us to book the Horse rides which proved costly....on top of that the Housekeepers were trying to misbehave with the female members of my family. When we tried to resist they started beating us up and my brothers hand was broken and had to kept in plaster for 3 months......The tour manager ran away from the scene and refused to provide any sort of help...he said whatever happens to customer is not his business and we should manage on our own......i tried complaining online as well as to Post sales dept of makemytrip Shivkumar and Amandeep ( contact number [protected]) but it proved of no use..
I will request all the readers please not to book anything through MAKEMYTRIP as this company is not at all caring about its customers