Make My Trip — Sub Standard Hotel

Address:

Delhi

I had taken on-ling Booking for Honeymoon Package for 3 nights and 4 days for my son who is recently married with Make My Trip Vide Booking Reference ID No. INW1205B00 101 for which I had remitted Rs. 24,000/- to Make My Trip. They make arrangement with Hotel Royal Partk Resort, Manali saying that it is a 4-star Hotel in Manali.

I was really a shock when I received a Telephone Call after my son had left from Delhi to Manali (in the evening) from Make My Trip conveying that the arrangement by Hotel Royal Park has not been accepted and the Hotel has denied the accommodation. It was really a harrasment for me.

During the talk they offered me accommodation in Hotel PREET, Manali saying this is also a 4-Star Hotel and is equivalent to Hotel Royal Park Resort. I had no option but to accept this offer of Make My Trip because at that time my son had already left Delhi and was on his way to Manali.

When my son reached in the morning in Hotel Preet, he found this hotel is not 4-Star Hotel as conveyed by Make my Trip. It was a ordinary hotel in a very dirty condition. They room provided to me was less than a room of Dharamshala. The Hotel did not provided full facilities as conveyed by Make My Trip at the time of Booking.

During the course of the tour my newly wedded son, his wife and myself faced lot of harrassment and mental disturbance.

If needed, I can forward the E-Mails and other proofs incoluding Photographs of the Hotel, conditions of the Room and other details.

I would request you to take up the matter to compensarte this irreparable loss.