MakeMyTrip — Hotel Booking confirmation

Address:

Bangalore, Karnataka

I booked a hotel( Nihar niligiri) in ooty for my vacation on 19th Apr 2011. The booking was for 22nd April to 24th Apr 2011. Make my trip had first confirmed my booking and i recieved the confirmation voucher aswell.

Just the day before i was about to leave for ooty. I thought of calling the hotel and check my status. I got to kno from them that they had no reservation on my Name.

after calling Makemytrip they told that it is not confirmed and they will refund my Money.

they totally ruined my vacation. I dont know how there system works but this is certainley not the way a reputed travel agency should work.
My entire vacation was ruined as i could not get any hotel anywhere that day in ooty as every hotel was booked.