[Resolved]  MakeMyTrip — Bus service provided

Hello,This is regarding the issue I had by booking a Bus ticket from Amritsar to Delhi via Makemytrip site. I have been using Makemytrip website for booking Flights, Hotels or Bus tickets for quite some time. But I had an issue with my travel . I had raised a complaint against in the make my trip website and a ticket was raised. Even after repeated reminders, There has been absolutely no response from Makemytrip customer care which is very disappointing.

This is the Reference Number A Reference ID[protected] which was sent to me by Mr (Jaiprakash Rawat)
Below is the extract of the e-mail for your reference which I had sent quite some time bck.

Regards
Prashanth

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Hello,

This is Prashanth and I had booked a Bus ticket from Amristar to Delhi through Makemytrip website on the 12th of August 2012.

I had booked 2 tickets in JPG Travels(Volvo Multi- Axle Bus). The cost of the ticket was Rs 1100/Person.
When I reached Amristar Bus station, We were asked to board PRTC Bus which was not a Multi-Axle Bus. When We mentioned to he Bus operator that this was not the Bus which we had booked, he told us that the confirmation he received was in PRTC travels and not JPG Volvo Multi-Axle bus and we were asked to travel in this bus itself.

Not sure as to why this miscommunication between Makemytrip and the bus. Also, i understand that the Multi-Axle bus booking is expensive than a regular VOLVO bus.

Please look into this issue.

Following are the details of the booking.

Source and Destination: Amristar to Delhi
Bus operator: JPG Travels
Makemytrip Bus id: NU[protected]
PNR: FRVP5Y
Ticket Number: TS-MMT1933402 (Operator PNR:37848)
No of Passengers: 2
Total ticket fare: Rs 2200/-
Bus departure: 12-Aug-12,09:00 PM

Note: Please find the screenshot of the booking which I had done through Makemytrip.

Hoping to get a reply soon

Regards
Prashanth