[Resolved]  MakeMyTrip — Fraud Hotel Booking - No Refund!

To Whomsoever it may CONCERN,
I am 3 year old customer of make my trip. My login id is [protected]@yahoo.com

I am very disappointed with the last Hotel Booking I made. I call it a Hotel Booking, because as usual, I selected the Hotel Option, selected the City, specified the check-in and check-out dates and searched for HOTELS. On the search results, make my trip displayed showing 120 Hotels of 120. I clicked on Book icon against a Hotel listing named - Transit Living, HAL Airport Road. This hotel reservation was for my Dad and Mom who were traveling to Bangalore for a day.

When my Dad could not locate the hotel for 3.5 hrs he was expecting to find a rented house in a residential complex totally unfit to be called a hotel. When I search for hotels in your website I expect hotels to come up and NOT Service Apartments.

I have spoken to telephone executives (Vishal and his supervisor Rizwan) They repeatedly kept me on Hold for long hrs and kept giving the same reply, sorry we cant do anything about it. NO REFUND

My dad walked out of that apartment the moment he saw it. Luckily he found himself another hotel in Majestic area (hotel heritage). We have not used the services because it was not a hotel. The representatives claim that the website clearly states that it is a service apartment.

Let us be honest and if you see the hotel listing, the website calls Transit Living, HAL Airport Road-Bangalore a HOTEL atleast in 7 locations. The place where it is mentioned is in a more details link, which experienced make my trippers would not visit. Service Apartments are NOT hotels.

I have paid 1250 INR towards this booking. This money means a lot for me, and I have to slog to earn my living. Make my trip should not rob me of this money.

The hotel booking voucher also calls the place a HOTEL and not a Service Apartment.

I really expect a lot from Make my trip in this case. We have not used the Service Apartment. Like any other service centric/customer centric organization I expect Make My Trip to relook into this matter and respond to the customer's dissatisfaction.

I myself work in a company which is a service centric organization. I also attend to customer problems many times and my job is to resolve them. I expect the same from you.

If I receive a standard pre-formatted text reply stating .."Mr Nair, we regret the inconvenience caused, ... but we cant do anything... because of policy... and so on:..." I would never visit that make my trip website again. If you consider me as a valuable customer, then make me feel that.

Your Customer
Prashant G Nair