[Resolved]  MakeMyTrip — No acknowledgement for refund request / Poor response / Lack of escalation contact

Dear Sir,

Ref. Booking id : IN0910B08790

I had travelled on a holiday package recently thru makemytrip.com. This was my first trip thru MMT. I experienced problems during most part of my trip in terms of poor hotel accomodation against what was commited while booking/payment, uninformed waiting time during hotel check-ins, lack of cooperation from local contacts provided by MMT, long waiting/hold time while making phone calls for help to MMT, lack of information on escalation contacts at MMT, package itinerary was not followed, etc.
On returning to Blr, I had written a detailed email about my concerns and also requested for refund for the amount that works out as difference on what was promised and paid for and what was actually provided by MMT.
Adding to my frustration, no one has acknowledged my email even on sending repeated reminders while they commit a response within 24 hrs in their auto-reply. I could speak to one of their agents who did my booking. While she promises follow-up with their team, I am not confident of any support from them as I have not recd. any acknowledgement/callback from their side. As I am not finding the right escalation contacts from MMT, neither their staff allow us to speak to their management staff, I am using this forum to help me get attention on this issue and help me with the requested refund.

Sincerely,
Raja