[Resolved] MakeMyTrip — Cancellation Failure Leading to Loss of Refunds | |
I booked few of my tickets through makemytrip.com a few days ago, and a tatkal ticket yesterday. However, due to some emergency reasons, I had to request for cancellation. I've been trying since yesterday morning to do the cancellation, but the site always return "Cancellation Failed... Please try again after some time." After several trials and failure, I wrote through the "Write to us" column to them, but got no reply. Then, I contacted them on phone, but the lines were busy. So, I wrote again to their email, and got no reply. I called them up in the evening again and the executive tried to process my cancellation, and after some 5-6 minutes reported that they were encountering error, and to contact in the morning. In the morning I tried to do the cancellations, but it still returns the same failure notice. I have already lost the possible refund amount that I could get on the tatkal ticket. This was the first time I did a rail reservation through this site and because of their poor link quality have begun to already lose my money. There is no other way to do the cancellation of this e-ticket except through this site, so makemytrip.com is responsible for all the losses I am encountering, and they are good and not answering our queries as well. Kindly help. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8078
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
I had redeemed my payback card on the makemytrip website on 17th feb 2013-sunday morning
I had redeemed 15, 800 points (INR 3750), for which payback has sent an order id on sms. order id-911166
to avail of my discount which was Rs.3, 950, MMT staff informed me that i need a e-voucher code which would be emailed by the payback team
As payback call centre operates only till 7pm, I had to wait for 10 hours now to speak with their team, this is the most shocking bit
When in conversation with the payback personnel (RAJAN CHETRI), I was informed that the evoucher is generated by MMT and they should have emailed it to me.
I, then initiated a conference call between MMT, Payback and myself, At first Ms.Nisha from MMT tells me blatantly to put this down on email and they will take 24 hrs to revert.
My only question to the above is"Why should i email, please call your senior"
After waiting for 5-7 minutes Mr Rahul, supposedly the floor supervisor intervenes and warns me on the way i speak, WOW!!!
He then put me on hold, comes back and tells me that the evoucher code would be emailed to me asap.
Also informs me that as per policies if a customer does not get an evoucher code immediately, he will receive it within 24 hours.