MakeMyTrip — Intentionally not replying on cancellation of travel booking request and not refunding Compensation.

I booked a trip from Delhi to Goa (both Air ticket and Hotel) through makemytrip.com on 04-Feb-2012. My booking number was NP[protected]. My travel date was 07-Feb-2012. Due to some urgent issues, i had to cancel my trip. I called to make my trip on 06-Feb-2012 in the morning to cancel my trip but i was informed to call them back in an hour since there server was down and they can not process anything until their server is up. I called them back in an hours, i was requested to call them after 3 hrs. Then i called them again after few hrs, i was kept on hold for 45 minutes and no one attended the call. I tried calling them again at mid-night, and i was kept on hold for 50 minutes but no one assisted me to sorted our my case.

Eventually i called to airline and managed to cancel my trip from Delhi to Goa, but goa to delhi trip could not be cancelled since airline suggested to contact my travel agent (makemytrip). Therefore, i called makemytrip again to cancel my hotel and Goa-Delhi trip and claim reimbursement. It was very strange that one of their agent received my call and transferred to someone else who kept me holding for 45 minutes but disconnected the call eventually. Therefore, i ends up with cancelling my Delhi to Goa flight only.

I sent two emails to makemytrip when i failed to get their feedback over phone. I was informed a reference has been assigned (number[protected] to check my case. Till date, there have been to feedback or response from makemytrip.

I have a serious feeling about this travel company and i think they have intentionally done that with me (and many other clients like me). Its a case of fraude and serious lack of customer service. I want my money back. There should be no reason of giving INR 18,261 to makemytrip for not delivering any service at all.