[Resolved]  MakeMyTrip Cheating And Not Honoring Cashback Offer — MakeMyTrip cheating and not honoring cashback offer

Address:

South Delhi, Delhi

MakeMyTrip is not honoring the cashback offer for Booking ID NF[protected], applicable for VISA Signature Card holders as per the promo below

[url=http://www.makemytrip.com/promotion/includes/Visa_18032011.php?intid=120×240-buy1get[protected].jpgal_rr...⇄ SIGNATURE - MakeMyTrip.com[/url]

[url=http://www.visa-asia.com/premium/signature/ap/local_offers/india/makemytrip_offer3_tnc.shtml]Visa Signature[/url]

I had made 4 bookings from MakeMyTrip Booking ID NF[protected], travel date 20th Dec 2011. I had applied Coupon code VISAMMTDOM during the booking of all the 4 tickets. MakeMyTrip has failed to credit the cashback inspite of repeated calls to customer care. A recent complaint reference #[protected] was logged with customer care, there was no follow-up from MakeMyTrip to inform
me of any update. When I finally callback, I am informed that I am not eligible for the offer as my credit card number series is not matching. As per the T&C of the offer, there is no mention of matching any series, it was mentioned that the offer is valid for Signature cards which I used during booking and payment. The customer care executive expressed her complete inability to help and assist in this matter and asked me to email [email][protected]@makemytrip.com[/email] for resolution. I emailed MakeMyTrip but only received an auto acknowledgement email with Incident:[protected], but no response till date. It has been 2 months and I am frustrated with MakeMyTrip’s unfriendly customer service attitude and slackness and trying to cheat a customer with false promises.

I have captured all the screenshots of the offer and I will make sure that this fraud by MakeMyTrip is exposed.