MakeMyTrip — DId not book my hotel Room

Address:

Maharashtra

Hi,

I booked a Hotel room at igatpuri using Make My trip. but they did not book the room.
I watsed my special day, 2500+ petrol and my complete holiday in this + mental harrasnment and Embrassement.

I ahve writtne to them about the whole incidence but they have not bothered to look into it.

I am looking for an apology and a suitable compensation,

Abhishek

reference of Complaint filed with them below
Complaint filed on your website

Successful! Reference ID is[protected]



Dear Make My Trip Team,

This was the first time i used make my trip services and it was a special occasion in my life My First marriage anniversary.



I booked Mystic Valley Spa resort in karjat from Make my trip. And since Make my trip is the leader in the industry and at the same time your confrimation mail said that no need to call Make my trip or hotel to re confirm your booking i did not call the hotel. But after leaving mumbai when i called hotel for directions they told me that there is no booking and i was in a state of horror. However that was just the start of my horror story.



After that this is what has happened.



A) At 11.17 i gave first call to Make my trip to register the issue ur CS tells me to hold and disconnected the line after i hold the line for 5 minutyes

B) 11.25 I immediately called back and got thru some one called Shreyas shah was assured a resolution in 15 minutes.

C) I parked the Car on highway since i had no where to go, After 20 minutes at around 11.42 i called again and he told me to wait for 5 minutes and he will resolve the complaint.

D) at 12.02 i again called and got thru shreyas he said we are working on it and cut the line and while he cut the line i am still standiong isolated on the highway.

E) 12.39 I again called him and he connected me to someone called devendra and he said we will resolve in 15 minutes and tell u.

F) At 12.53 i called ur cs again and again no response they asked me to wait for more 15 minutes.

G) At 1PM i called again and was connected to some one called pinky but by this time i had given up both on resort and make my trip and asked for a refund.



Please note

A) I wasted my special day because o[censored] guys

B) I wasted petrol worth 2500/-

C) I was isoltaed on a highway because o[censored] guys

D) I was mentally spiked by your customer care team.



I want an apology from Make my trip and a suitable compensation and if i don't get a satisfactory reply in next 48 hours then i will be forced to take this matter to outside parties include social media and Offline media. because what you guys have done today is not something pardonable and post this i will make sure that any of your customers don't receive this kind of treatment.



Abhishek Parihar