MakeMyTrip — Did not deliver the promised services

Address:

Haryana

Hi,

This is to inform you that Mr. Rishi has done false commitments with us and got our package booked.
• Transfers - My requirements were totally different what i got in Mauritius. I have asked for Private transfers and Rishi booked Group Transfers. Inspite of asking n no. of time and even given email commitments for this. Maurituis it only from Airport to hotel was private transfer other wise all were group transfers. Only it was fixed that returning would be on coach basis but really it was different.
• Package details – When received the mail from Gaurav an no. of details which were provided by Rishi were missing. When I shared with Rishi, then It got rectified and even shared at wrong email id. After doing follow up received at my email id.
• Follow up – Not a single person followed or been in contact to make me customer aware of process, just mailing will never be the best solution, when I continues followed up became more concern as only one and half week left for travel got connected with Gaurav and I got a response that, we have lots of work could be possible we just tried once and probably I have not picked the call we didn’t tried again.
• Insurance and documents - Also package consisted the cancellation policy for insurance which automatically share's that insurance is included but lately again shared that insurance is not included and when i shared that i will not bear that then request for 50-50% to bear. When received the insurance paper details were wrong in insurance as well as email id's. And never received the rectified papers even after traveled.
• Matrix Sim Card - Secondly as per the package it was shared that I would get Matrix sim card worth 250 free, which I never got it. I purchased by my own, which cost me 350 Mauritian Rupees.
• Room - Thirdly I have asked for Ocean views room and i got a room which was ocean facing but view was occupied with trees no ocean view was there. This was not communicated earlier. when reached the hotel, phone was not working, Television was not working, and even hot water was not coming, I need to do follow up everything. Even Hotel was not bothered.
• At the time of communication for payments also i followed up, there was no follow up from Mr Gaurav or any team from Makemytrip. Surprised to see that at the time of booking sent a person to collect the chq but when payment needs to be done on even request not a single person help in collecting chq. I can't expect this kind of service from make my trip. This was pathetic.
• Water Issue in Mauritius - When reached Mauritius came to know about water problem there. It was not prior communicated so that we could have carried some amount of water in our baggage with end up paying money there. I want my money back for ruining my international holiday trip.
Can Makemy trip suggest this was trip for me to relax or another task to accomplish inspite of giving my valuable money. This Money was for my enjoyment and not for supporting Makemytrip. You guy’s should return my money back.

I want my money back, if this i