[Resolved] MakeMyTrip Festival Offer — Didn't receive the festival pack

Abhishek2105

from Satara, Maharashtra

Address:

Bangalore, Karnataka

Hi,

I made a payment of Rs.7719 on 20th November, 2009 for the MMT festival offer ( where it had MMT's yearly membership+ Domestic flight and hotel dicount vouchers+ International hotel and flight discount offer + Free watch).

It has been more than 4 months and I have still not received this kit. I have made numerous calls to your call center and have also written couple of mails to the customer support cell but all has gone in vain.

I am very irritated with the irresponsible behaviour of MMT. I have incurred interest on my credit card also because of this and have not received any product.

I would like this to be addressed ASAP. Let me know if there is any travel ombudsman where i can write and ask them to take action against this.

Regards,
Abhishek Gaurav

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May 11, 2017

Complaint marked as Resolved

Verified Support

Apr 12, 2010

MakeMyTrip India Customer Care's response Dear Mr. Abhishek Gaurav,

With reference to your post and subsequent communication with our representative, please note that Festival Offer kit was delivered to the address specified by you at the time of purchase.

As you mentioned that you've been travelling, please check with your landlord and let us know thereafter.

Regards,

Devika Khosla

MakeMyTrip Care

Verified Support

Apr 12, 2010

MakeMyTrip India Customer Care's response Dear Abhishek Gaurav,

Further to the response above, the courier details of delivery are:

Courier: DTDC
Shipment Number: Z11355558
Date of Delivery: March 18, 2010

Regards,

Devika Khosla

MakeMyTrip Care