MakeMyTrip — refund of domestic holiday package

Address:

Gurgaon, Haryana

It was a horrible experience of Nanital trip which we have booked through makemy trip (Booking ID-IN1106B11244) from 30th Jun to 3rd Jul. We have been told about the resort that it is 3* after reaching we could not belive, is this a 3* resort, it was pathetic, that lodge has only 4 rooms. We have booked deluxe room, whereas it seems to be a simple PG room. Everything was unhygenic from fooding to cleanliness. We have spend Rs.40K for 3 nights 2 days, but we could not stay for a night, forcibly we have changed out accomodation.
How can be wrong information is provided & company is miniting money on this.Not acceptable. Beware of such fraudelent offers.
horrible moment as family was with us (wife and children).
after that we have done our own arrangments by paying approx 40K more.