MakeMyTrip — Had Worst Experience

I have the Worst experience with Make My Trip I had booked e-ticket return ticket Lahore /Dubai /Lahore for my brother and paid via UAE Exchange and guess what when my brother went to Dubai Airport for his Departure Flight we came to Know that Flight is NO LONGER OPERATING FROM DUBAI TO LAHORE SINCE JAN 2013 imagine our situation as we where not informed at all about this in advance, Logically it was responsibility of Travel Agent (Make My Trip to inform us) When I spoke to customer care team for initial 40 minutes conversation the staff said we didn't received the notification from Air Line but when he (Make My Trip Staff) added the airline staff in the conversation he said we did send the Notification. YOU can imagine my Situation that time as My Brother was on Visit Visa and luckily I booked his ticket 3 days prior to his visa Expiry, When I told them and request them that you already have money with you please issue one-way ticket from Dubai To Lahore they refused to do the same and said they can Only REFUND the money to my bank account. I have provided them my Bank account details on 26FEB and received an email from them that your refund been processed and it will take 31 Working days to reflect the same in my account. But Today is 07MAY 2013 and till date I have not received any Refund in my account, I have followed up several times and every time have received the same response. No one is providing me the Wire Transaction Details which i can forward to my bank and followup with them. and Now since 29APRIL2013. Even Customer Service Staff cannot Help and repeating the same words again and again. I am REALLY FED UP. This was my First first booking with Make My Trip and I had the Worst experience of my Life. For sure WILL NEVER DEAL OR BOOK ANYTHING WITH MAKE MY TRIP.