[Resolved] MakeMyTrip + Holiday Inn Gem Park Ooty — Worst Service Ever | |
I took a Holiday Package from Make my Trip for Ooty at Holiday Inn Gem Park. After paying everything beforehand my whole 2 days trip was merely a frustrating time for me and my wife.As per Make My Trip, the holiday voucher included lots of things like a chockolate cake on arrival(despite reminding the Hotel for around 12 times, it took 36 hours from time of my arrival to get a cake ), surprise Night Amenities (there was nothing as such), etc. The so called "4 star" hotel doesn't have a proper Cable TV connection and the restaurant "Toda Cafe" is terrible where they can't even manage 25 guests at a time !!!The room electric switches also do not work properly. All in all it was a terrible experience. Would request the readers not to spoil their holiday there. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Thanks a lot sarit for your feedback and experience on Holiday Inn. may be you lost your money but definitely saved my 11, 000 INR.Thanks a lot.
Can't even imagine such a non-sense from Holiday Inn. Lessons for future.
I totally disagree with this comment..this is an excellent hotel with great service offered by the staff...this is only holiday inn hotel in the whole of south west asia managed the intercon group with the higest service standards...i have stayed at this hotel twice and have had a great experience on both the occasions..great stay..great service...cheers!
I agree with Dilbagh above...
I have just stayed at Holiday Inn Ooty last month.
and i must say the experience was amazing.
Lovely rooms with breathtaking views...
Service at the Toda Cafe was actually GREAT!!!
I mean if we wanted a glass of water before we could even turn around to look for a waiter there already was a guy behind us with a jug of water...
Room service was quicker the expected...
Infact they are the only hotel i know off in Ooty that have got a heated swimming pool which they heat every saturday...
They got this over enthusiastic entertainment guy who sort of makes sure that there is not even a moment of your stay that you would feel bored...
i can go on and on about this place...
Imagine i had booked 3 days and i actually extended to 5 Days...
Gu
I have just stayed at Holiday Inn Ooty last month.
and i must say the experience was amazing.
Lovely rooms with breathtaking views...
Service at the Toda Cafe was actually GREAT!!!
I mean if we wanted a glass of water before we could even turn around to look for a waiter there already was a guy behind us with a jug of water...
Room service was quicker the expected...
Infact they are the only hotel i know off in Ooty that have got a heated swimming pool which they heat every saturday...
They got this over enthusiastic entertainment guy who sort of makes sure that there is not even a moment of your stay that you would feel bored...
i can go on and on about this place...
Imagine i had booked 3 days and i actually extended to 5 Days...
Gu
Don't rely on last 02 comments from Dibagh Singh & Tejas Lakhani as both are employees of Holiday Inn Gem Park Ooty.
Dilbagh, i believe looks after sales from Mumbai & Tejas is based in the Unit itself.
Dilbagh, i believe looks after sales from Mumbai & Tejas is based in the Unit itself.
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i was planning for a honeymoon trip to ooty and was even thinking of booking Holiday Inn Gem Park. But after reading your comments we changed our mind.
Really, this forum has helped me a lot...
Thanks...