MakeMyTrip — hopeless customer service

Address:

West Bengal

Is makemytrip a genuine company or a website that just does not care about customers. a friend of mine nearly lost his life due to the tension created by this company. He booked a ticket from USA to Calcutta by paying a business trip cost for economy class. He paid the full cost online and received an acknowledgement on the payment. The agent(Ms.Rawat) did not send him the eticket even 24 hrs before his departure. He called the customer service (atleast 15 times)and tried to reach her , but was pushed from corner to corner eventough he paid the cost in full and the makemytrip had already deducted his credit cards within minutes of his approval. With the tension, he had a mild attack and his wife asked him to cancel the trip(his father had passed away). He is now trying to get a full refund even after 4 months. he gets scripted emails asking to wait for 15 days every 15 days the message repeats by Ravinder Singh or some other uneducated bloke. He is now trying to get a full refund for $8000 that was paid for an economy class ticket as it was an emergency travel. What does the government or your complaints boards do about such insipid companies with no moral values?