[Resolved]  MakeMyTrip — Horrible Experience

Address:

Kullu, Himachal Pradesh

I would like to bring to your notice the horrible experience that I have to face while departing from Manali to Delhi via bus booked from MMT… I had booked two Volvo bus tickets (City Land Travels) MMT for Apr 8, 2012 i.e., last Sunday… for me and my wife accompanied with my one year old kid…

At the time of boarding the bus, it was noticed that the bus was not Volvo it was just a sub-standard AC bus… without having enough sitting space, foot rest etc… The fact was immediately brought to the notice of bus operator presented in the bus… he immediately denied to entertain any complain regarding this… then with no option… I had contacted MMT at[protected] contact number printed on the bus ticket… one MMT executive picked my call and after getting my complain… he replied me that will revert you back after getting bus operator revert on this…. Again after around 30 minutes.. I got call from[protected]Mr. Rakesh from MMT)… he told that bus is Volvo not other than this as per the bus operator… it was totally rubbish… how can a person sitting at Delhi blindly lied… to prove the quality of bus… it had taken pics of the same… The same is attached for your reference…

Ultimately I had to board the bus… as I had to report to my office to the next day morning… leaving no option to get ride to resulted problem.

Apart from this… when I booked this bus.. I was totally relied on the information displayed on the MMT site (www.makemytrip.com).. For your ready reference, I am attached bus ticket mailed to me by MMT…

By virtue of sub-standard bus.. me and my family (including my one year old kid) had to suffer physical and mental disturbance during my entire journey from Manali to Delhi… How can this be compensated… I have gone for vacation only for the sake of pleasure and to feel my family relax.. which was totally ruined by your act…

Not after this… your guy.. (Mr. Rakesh).. has promised to get back to me within 48 hrs… but till date nothing happened…

I have booked ticket from MMT… as I was in the impression that you guys are making travelers happy during their planned vacations… but nothing materialized…

A Distressed Traveller

Deepak