[Resolved]  MakeMyTrip — Hotel

Hi. I am Anurag. I am a software engg working in London. recently I went to India for vacation. During my vacation I have gone to Nainital & booked the hotel from your website. I didn't asked anyone for hotel as I was sure that in MMT whatever hotel is listed must be a good Hotel. First of all the hotel was not a hotel, it was not more then a lodge. They don't have even a reception. They didn't asked me about my ID. We were 2 adult & 2 children(5yrs & 1.5 yrs) I have paid for the extra bed. But the room was so small that an extra bed couldn't fit so we had to put a small mattress on the floor. first day & next half day, there is no water in the bathroom. 2nd day night we found a lot of mouse in the room. When I complained about this then that night they arrange one another room to sleep which they ask me to vacate in the early morning. There is no internet connection, there is no restaurant.Only thing they arrange is Tea & milk for which you have to call from your mobile(roaming) to the guy's mobile who lookafter the hotel/lodge(There is no intercom) So on very first day I call to MMT & the call center executive only say every time that we are in touch with Hotel manager. Because there was no hotel available in the city as too many tourist was in that time in the city so we spent our spoiled vacation in that hotel. When I reached Delhi & complain again then MMT told me that you'll get you money back. I even followed up from London 2-3 times but every time they say one thing "Someone from MMT will contact you." . See I don't care about my money, that is not at all important for me but I am surprised that MMT is such a big brand & they are also doing the same thing what a small travel agent is doing. I am totally disappointed with MMT & will not use any of its services in future & definetly I'll share my exp. in all the social media platform. I don't know Why MMT spending so much money in TV ad regarding 100% money back on Hotel in case you are not get what you see in the website?