[Resolved]  MakeMyTrip — Improper quality of hotel and travel

Address:

Karnataka

I had booked a trip to Jaipur-Agra-Delhi vide booking ID 1N1301B23383 .I had promised 3 star accommodation in all the three places. Excepting Jaipur,the accommodation was below par and much below my expectation.Travel date 17/3/2012 to 24/3/2012

The Hotel in New Delhi : The White Clove Paharganj

This hotel was located in a very congested area and despite my pleas to makemytrip multiple times for not booking this hotel,they booked the same.We were given an executive room with a extra bed,where there was any space for moving around.Hence I paid extra and upgraded to a suite room.Now the room had broken handles on the wardrobes,stinking smell near the lifts.The kitchchen smoke used to come to the restuarant.The food was verrrry bad and we had to get stuff from outside during our 3 day stay. In the main lobby we found dog on one of the days.Also when we asked for towels on one of the days,they said it has to come from laundry.

There were 3 TV's in the suite room.Only one was functional and the other two were kept for show.The walls were cracked in the room and the ac duct was left in the bathroom ,so there was always flow of water in the bathroom. Overall a very dirty place to spend your time.Truly it is wrongly categorized as a 3 star. The swimming pool is a 10 ft x 10 ft water body where I did not find using it during or 3 day stay there.There as a gym which had some instruments ,which was very dirty too and I di not find anyone sue the same as well.
At night you would find 4-6 dogs in the fornt of the hotel barking to glory. Overall a pathetic and non-recommendable hotel to anyone who would like to spend some quality time with good ambience.


The Taxi provided by makemytrip for the whole trip was really bad and not neatly maintained.

I had requested for partial refund for the deficient service provided by makemy trip.