MakeMyTrip — Non responsive customer service not processing my cancellation and refund request

Address:

Karnataka

Hi,

My booking ID NH[protected].

On Jan 20, I made a call and spoke to Sudhir for a long time.

On Jan 21, 2012 I wanted to cancel this booking and I made several calls :

01. Spoke to Ms. Shandy Handa for about 35 minutes and then the call got disconnected
02. Spoke to Mr.Manish for about 30 minutes and then the call was cut
03. Call to Mr.Deep was kept on hold for more than 33 mins, and then the call was cut.
04. Spoke to Ms. Shikha at 1715 hours, who then transferred to Mr.Javed , Manager with whom I spoke for about 35 minutes.
05. Spoke to Ms.Sheela for a long time



All were saying they were trying to reach the hotel, but there was no answer on the hotel phones. The very reason I was cancelling this booking was because The service seems very poor, and I don't think you would expect me to stay in a hotel who don't even answer their phones all through the day.

Ms.Shandy as well as Mr.Javed stated they were escalating this issue to the Banaglore area manager. However, I saw a charge for $185.50 on my credit card.

I request you to reverse these charges immediately and reimburse me the money I spent on making calls to the 0124 number for over 200 minutes of talktime tryingt o talk to MAKEMYTRIP.

This has been one fo the worst experience, and unless my issue is not resolved in the next 24 hours, I am going to put it up on my blog, write reviews both on Makemytrip as well as the hotel website with what has happened and request a chargeback from my banker.

I was assured that I will get a call back, but so far, have not received neither a response to this email, nor a phone call. It is unfortunate that Makemytrip promotes a hotel which does not provide even basic service as answering their phones, and Makemytrip has failed to cannot provide me the assured prompt, efficient customer service .

Imagine having to spend 200+ minutes on the phone for a simple cancellation.

I have been a regular user of makemytrip.com since the past few years and have made several bookings through my email addresses. However, this was the worst experience I have ever had with a travel website so far in my life and I hate having to go through this.

Regards,

Srinivas Kancherla