[Resolved] MakeMyTrip — Bad Experience with Makemytrip | |||
I have booked 5 tickets from kochi to kolkata on 26th March 10 in spice jet on makemytrip. As per my understanding the spice jet flight is a connecting flight. Passenger has to travel in SG112 from kochi to mumbai and then in SG804 from Mumbai to Kolkata. Flight no. SG804 is NOT mentioned anywhere in the Invoice / E-Ticket / Itenary. The E-Ticket also mentions "Non Stop" flight. Feel this kind of incomplete information may lead to lot of confusion and miss of flight and also inconvenience to the passengers. Its surprising to see such a huge miss at your end which forces me to conclude with the fact that I got a bad service. I expect a compensation for the confusion caused. Thanks n Regards, Sinjini Unni Was this information helpful? | |||
May 10, 2017 Complaint marked as Resolved Verified Support Mar 25, 2010 MakeMyTrip India Customer Care's response Dear Sinjini Unni, With reference to your post, kindly note that our website clearly displays that the flight you chose has 1 Stop along with the connection details. We would be happy to send you a screenshot of the same at your email address. While it's unfortunate that you inadvertently overlooked the flight details, MakeMyTrip will not be able to compensate you for your error. Regards, Devika Khosla MakeMyTrip Care | |||
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Understand your point. But guess an “E-Ticket” is considered more valid than the communication show on to the person who is just booking tickets as the E-Tickets are given to 5 passengers who have NOT booked the tickets.
Secondly the E-Ticket mentions “Non Stop” Flight which again contradicts from what has been communicated on the site while booking.
At the end it’s the passenger who will suffer as he has Not booked the tickets and the communication on the E-Ticket is absolutely Wrong !!!