MakeMyTrip — MARKET RESEARCH SESSION

Address:

Karnataka

MAKEMYTRIP - BAD EXPERIENCE OF ATTENDING MARKET RESEARCH GROUP

This is about a consumer feedback organised by Makemytrip at the Leela Palace bangalore on 24th Sept 2012.
Just to narrate the experience no information was shared about the duration or appointment this would take place.
Had to wait 1.5 hours without information on the wait time.
The organisers informed over the phone lunch/snacks would be provided accordingly and amount of Rs 2000 would be
provided for participating after the completion of the session.
But there was no trace of any kind of food only option was to pay a bomb and eat at 7 star hotel
This was not it there were some participants who recieved less amount for the same discussion
Rs 1500 or may be much less with no reason given i was lucky to get 2000.
May be they were choosing based on persons color as panel were a little fair :)
When i asked why there is discrimination and no professionalism in organizing such sessions.
The lady who was organizing the session informed me you cant expect any professionalism in this field
you getting selected to give feedback is a big thing <- My bad, ofcourse after this my feedback to them is all waste .
Also while conversing with other participants got to know most of the people were forced to lie about thier profession
and were forced to tell they are frequent fliers and fly through make my trip,
No wonder people who lie would be treated like this - made to wait for long hours may be paid less no hospitality :(
very bad experience of the market research quality of make my trip.
I wonder collecting this false feedback would improve thier quality definitely not.
I request responsible management of MAKEMYTRIP to have tuff audits on such research as collecting them
in this way will never lead them to any improvement
If you need breif details of this deplorable experience i had about this session mail me :)
I dont know what to do with the useless 2000 voucher recieved by MakeMytrip :)
FYI - This was a recorded session

Also please share your experiences if any other mates who attended this session
This was how my sunday was wasted