MakeMyTrip — No response

I saw a group package for Thailand on MakemyTrip portal. I thought to enquire. The travel professional of MakeMyTrip whom I interacted with, she told me only 3 seats left on that particular date. I liked the package, so I trusted her words. She asked me to pay 10K as the advance. On the portal it was written that the package cost was 35700, but she asked for 36700. When I asked her the reason, she wasnt able to answer. I told her if she dont give me the package at the Site offer price, I wont book then. She then send me a payment URL where it was written that I have to pay Rs 34990 only. When I asked her about the amount, she said that is a technical difficulty, I should pay now, later they will change the total amount.

When I insisted to change the amount to 35700, they changed the amount. Then I paid 10000 as advance. As I never used makemytrip before, I asked her to send me the details about the flights etc. She said she would come back to me on the next day. That NEXT DAY never came. I called her number of times on the phone number she gave me. But she never picked up. I contacted customer care. They told me they would ask her to come back to me. But she never responded.

The payment URL they sent to me, nothing about the trip was mentioned there. There were no facility to cancel the trip even.

Then 1 month before the trip date, a man from makemytrip called me and told me, the cost of the tour would be 36700 and they will be altering the amount on my booking. When I asked the reason, he replied that my earlier travel specialist didnt know about the price etc. I found that they already increased the price by 1000 on my booking URL.

After few days, again another man from MakeMytrip sent me a mail where he wrote that my pending amount is Rs 35700, and I paid only rs 1000 as the advance. Just imagine the height o[censored]nprofessionalism and mistakes after mistakes. When I had written back to rectify the mistakes, he sent me a mail and called me up. When I asked him how many seats left on that day, he said 10 seats left. Just imagine the lies these representatives tell their customers to book the packages.

Now, I found that Bangkok is having severe flood, I sent them several mails, if they are postponing the trip and whether they can customize my package so that I can go on other date after the flood is over, they didnt even bother to respond on this. They just dont care. Because they have got Rs 10000 for their lies/mistakes. After all you have to work hard to tell lies to others.

When I wanted to cancel the booking, they are not responding.