MakeMyTrip — NO SERVICES AGT ONLINE PREPAID HOTEL BOOKING

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West Delhi, Delhi

VERY TRUE !!!! AFTER SEEING THE MEDIA AD OF MAYKEMYTRIP THAT....MEMORIES U WILL NOT FORGET......
I GOT ACCOMODATION BOOKED IN HOTEL BRIDGEWAY FOR 3 DAYS OF 2 LUXRY ROOMS IN SUMMER HOLIDAYS MAY, 2011. FULL PAYMENT MADE IN THE MONTH OF FEB-MARCH, 2011. ON REACHING THE HOTEL WHAT I GOT CAN U IMAGINE........ONE FAMILY ROOM INTERCONNECTED (ON BACK SIDE OF HILL VIEW) OF WHICH ONE IS ROOM EQUIVALENT TO LUXRY ROOM AND ANOTHER INTERCONNECTED SMALL ROOM FOR CHILDREN. WHEN I ORDERED TWO SEPARATE LUXURY ROOMS (LUXURY MEANS FULLY AC, HILL VIEW AND BEST AVAILABLE IN HOTEL) WHY I WAS PROVIDED THOSE.....REASON DUE TO HEAVY RUSH HOTEL MANAGMENT WAS KEEPING THOSE ROOMS AND PROVIDING TO TOURIST ON DOUBLE THE NORMAL CHARGES. HERE WAS NOT END, HOTEL MANAGEMENT MISBEHAVED AND BLUNTLY TOLD THAT GO TOSOME OTHER HOTEL AND ASK FOR REFUND FROM BOOKING AGENCY. EVERYONE CAN IMAGINE, AT THE EVENING TIME WITH FAMILY WHEN I HAVE ALREADY PAID A HUGE SUM IN ADVANCE WHETHER IT WAS POSSIBLE TO SEARCH OTHER HOTEL....THAT WAS SHEER BLACKMAILING. I REPORTED THIS IMMEDIATELY TH MAIL TO MAKEMYTRIP BUT NO ACTION. REPEATIDLY I WAS SENDING MAILS, WITH PHOTOGRAPHS OF ROOMS PROVIDED BUT NO ACTION TAKEN BY BOOKING AGENCY. THEY SIMPLY REPLIED THAT ROOMS WERE OF THOSE FOR WHICH I ORDERED. WHO WILL JUSTIFY THEIR JUDGMENT (ARBITRARY). IS THERE ANY REMEDY AVAILABLE ? IS THERE ANY REGULARTORY BODY EXISTS TO WHOM I COULD APPROACH AND GET JUSTICE. NOT ONLY MONEY, MENTAL TRAUMA, HARRASMENT TO ME ANY MY FAMILY AND MISBEHAVIOUR ALL NEEDS COMPENSATION.

DEVENDER KUMAR KHURANA