MakeMyTrip — Refund and Compensation of Booking ID NH[protected]

1. I have raised a complaint with makemytrip that we have a confirmed booking(NH[protected] but hotel is stopping us to check-in to the hotel.

2. We were told by makemytrip executive that you will get the call within 1 hour. But we did not receive any call and moreover executive thinks that a senior citizen men and senior citizen women should wait on road for 1 hour to wait for call.

3. Also hotel staff misbehave with the senior citizens and have thrown their luggage outside the hotel.

4. Also hotel told us that MakeMyTrip have pending payment towards the hotel that is why they have cancelled the booking. Also they did not receive any payment for our booking.

5. I have also raised the complaint on 26th december 2012 with make my trip that hotel has call us for the cancellation of booking. After this makemytrip has send us the mail that your booking is confirmed and no need to worry but still we got our booking cancelled at the last moment.List of complaints I have raised are[protected],[protected],[protected].

6. Due to this we have to book another hotel at a very high rate.

7. Till now we have not received the booking cancellation amount.

8. Due to the conflicts between Hotel and makemytrip we have to suffer a lot.

9. After all these complaints I have raised another complaint on 28th December,[protected] and till now we have not received any resolution.

10. Why MakeMyTrip has listed such hotels on website?

11. Why proper actions has not been taken when concern was complaint was raised one day in advance?

12. Even after all these complaints on 21st Jan, 2013 we have called customer care of MakeMytrip again to provide the solution with our amount refunded on timely basis.

13. Still no amount is refunded.