[Resolved]  Maruti Esteem — Complaint

Address:

Coimbatore, Tamil Nadu

My name is Jerry and my mobile number i s+91 [protected]. I was driving my car number TN10C7209 from Coimbatore to Ooty on 02nd June'12. Apparently my car gave some problem during running and parked the car side and drove down to ABT Maruti Service Station in Mettupalayam along with my family (Wife, Mother in Law and two small children) The service man inspected my car and advised me to carry out few work and assured me that my car will be back to excellent condition of the said work (Steering overall and wheel alignment) and he gave me a job order number JC12001211. After completion of the work he handed over my car key and cash memo number 0176 for an amount of Rs.1316/-. I paid the money and after driving for 3 kilometers my car suddenly stopped on the middle of the road and a major accident was averted in a inch cap from a speeding heavy load lorry behind. My entire family was shocked with the incident and the poor children were crying so badly and I immediately got down from the car and checked and found the entire wheel is jammed and stood on the road. Imagine my condition on the NH road where there is a huge traffic moment and my car was on the middle of the road abstracting the traffic. I was assisted by few gentleman who were walking that way. I immediately shifted my entire family into another car and sent them back to Ooty during that late night time and called up a toe vehicle to take my car back to Ooty where I had to spend additional of Rs.4000/- (Rs.1500/- for my family car to Ooty and Rs.2500/- for the toe vehicle). The inconvenience and the additional expenses could have been averted if my car was done perfectly at your Maruti service station. It's rediculas service done and I'm deeply wounded with all the incident. We middle class family deeply depend on your authorized service centers and I'm very much disappointed with the entire service and it is unacceptable by any means. I kindly request you to look into the above said issues and do the needful accordingly. Please call me @+91 [protected] and oblige