August 25, 2010
Messrs
Maruti Suzuki India Limited
Palam Gurgaon Road
Gurgaon – 122 015
Attn: Mr. Pankaj Narula – Executive Officer (Service)
Dear Sir,
Subject: Poor quality of periodical services/support & resulting damage to the vehicle
REF: - Invoice No. : Date: 20/08/2010 (Delivery of vehicle)
Job Card No. : JC10049211 Date: 19/08/2010, 11:36 AM
Reg.No. : DL7CE0807 Mileage : 63085
Modal :MARUTI Alto LX
Customer id : I[protected]
Chassis No. :326901 Service Type : Paid Service.
Dear Mr. Narula,
Greetings to you,
My car was running fine before I went to Maruti Sales & service (Delhi), Naraina Indl area, Phase-1 for a routine service. We are regular subscribers of maintenance /repair services of above mentioned outlet/station for three of our Maruti cars (2 Wagon R and 1 Alto).
My recent visit was a nightmare & can be a lesson for more than million of loyal Maruti customers. This time I paid Rs.4325 for normal check-up, along with change of engine oil, break oil & gear oil. Mr Sapan Kr. Sarkar was the service advisor assigned for the job. At the time of Delivery(20/08/10) he told me that vehicle is working fine but he found some trace of engine oil in coolant box. I told him to check if some problem is their or can arise in near future. He assured me that they had a thorough check of machinery and car will run fine. Although, I can come down for a check after 1000 km or one month, if needed.
Now just 4 days after getting my car back with their assurance(yesterday,25/08/10), I have to stop midway due to heavy smoke & foul smell coming out of engine of car. I called Mr. Sarkar & his office several times for assistance at the time of this mishap. but of no use. Somehow, I managed to get a tow support from a friend’s car to reach the same service station again. Now they want me to pay between Rs.12,000/ to 27,000/ or even more, depending upon damage occurred. Moreover they don't have their mechanics available even today(26/08/10) to check the car. Now my vehicle is lying unattended at the mercy of Maruti service station staff (Maruti Sales & service (Delhi), Naraina Indt area, Phase-1) from last two days (with Job card number JC[protected]. There was also some disparity in mileage mentioned on two job cards as compare to actual distance traveled in these four days.
My question is why should I (a customer pay for any kind of damage/loss occurred due to negligence of Maruti service staff. Although I am also forced to bear cost of managing without my vehicle for number of days. I already mailed my comments through feedback form available at Maruti service station.Pls. check and acknowledge.
This e-mail is sent to you to make sure your valued customers are served better. We have a lot of Faith in Maruti and I believe my grievance is addressed at the earliest.
You can get in touch with me @ [protected]
mail ID: [protected]@gmail.com
Thanks & regards
Sanjeev Bhakhri
Aug 13, 2020
Complaint marked as Resolved 
WAGON R VXi — bad service
Dear SirMy brother-in-law had purchased a Wagon R Vxi from a Maruti authorised dealer by the name of ROHAN MOTORS. There was this offer in the news paper that in case you do your car booking till the 31st Oct'2010 with an amount of Rs 5000 you would get 3 silver coins on the delivery of the car. Now my brother did the same and went to the above mentioned Rohan Motors for the booking this gentleman at the showroom by the name of Mr. Surender Rawat said that the offer was over and when shown the news paper he quoted “aare sir you know that it is never what is printed in the news paper".
My brother in law wanted to stop the deal but then Mr. Satish Kambojh a Sales Head assured that on the delivery of the car 3 silver coins would be given . My brother in law went on the 1st Nov'2010 and said that he wanted the car and he was ready to give the complete payment in cash. The showroom people gave him the car BUT NOT the 3 SILVER COINS for this they said these were out of stock and would be delivered in a day to his house. Great no problems.
Our bad luck that my brother in law’s car was parked outside his house and some unknown person came and hit the car and ran away. This happened the 2nds day that is on the 2nd Nov'2010 evening.
My brother in law called the showroom for some assistance that to whom he should contact for the repair and the reply he got from the sales agent who had sold him the car was sir as if now it is Diwali time so you please sit and talk to us after Diwali.
When I came to know about this I called up the showroom and asked for the manager and I would say that My special thanks to Mr. Vikas Goel who guided me correct and gave me the workshops number where the car could be repaired and taken care of.
The next day the car was taken to the workshop and again the problem of the insurance and claiming it became an issue . We were told to give a lot of papers and at some point also told to give 1000 Rs because this was the under table amount which Mr. Surender Rawat had to give to the RTO people and what not. Anyways after fooling them enough we were told that you would be given the car after Diwali on the 12th Nov’10. Fine now when my brother in law calls up on the 10th Nov’10 to know the status he gets an answer that no work has been done and we could not even claim the insurance because your registration number has to come first. Now the showroom people get the registration number when they would get the work done this only they know.
I called up on the 10th Nov’10 to speak to Mr. Rawat I was told by Ms. Sangeeta Verma he is on leave I said fine please if you could tell me the registration status of this car she tells me to call up after an hour. When I call her up after an hour she asks me to hold and speaks to some one without keeping the hand on the receiver saying that “ aare yaar kya karma hai inka bhai koi yaar dekho mera demak mat kharab karvao” the other gentle man speaks to me and tells me aap kal call karma .
Is this what you promise to give before someone hands over the cash to you. MARUTI UDYOG HAS A NAME IN THE MARKET PLS DO NOT EMPLOYE PEOPLE WHO ARE SPOILING YOUR NAME .
May I request you to please help me and my borther in law in this matter.
My Brother in law who has purchased the car his details :
Prof . Y.V.S. Kumar
B- 18 NSG Housing Colony Builders
Greater Noida
Mobile- [protected]
[protected]
Car Temporary Registration Number – UP 6TC0372
My self Vandana Mishra
[protected]