[Resolved]  Max Hospital — Complaint against Doctor Mukesh Mehra (visiting physician) & Max Hospital Patparganj

Address: New Delhi, Delhi

This is a case of Max hospital Patparganj in Delhi Patient Mr. Prem Lohariwal (younger brother to me- Chartered Accountant) was suffering from fever for last 25 days at the time of his first consultation with the doctor. He is from Mumbai and knowing the quality of Max, I have called him Delhi for further treatment. I have taken my brother for consultation with Dr. Mukesh Mehra (Physician) on September 9, 2013 (appointment booked through phone) at 11.50 AM. He prescribed some test & medicine immediately for the patient. Knowing the criticality of the situation I did this test done at the hospital itself. Report of these test were scattered from 1-5 days. I was also aware that doctor sits only in the morning at the hospital, so I took these reports along with the patient to his private chambers and hospital whenever the reports were being collected by me through these days. I was made to assure that this doctor, as have prescribed the test have gone through all the reports as and when submitted by me. I have made 5 visits to this doctor and every time I visited him along with the reports a consultancy fees have been charged by him. On my last visit on September 14, 2013 (Saturday), I clearly asked him whether he wants patient to be admitted in the hospital such that the recovery can be done faster, to which he refused and prescribed a medicine for another 7 days. Today i.e. September 16-2013, patient has developed red patches throughout the upper part of the abdomen. Again a fee for consultation was paid to him. Now the sequence of surprise starts. I am trying to draw your attentions to these surprises. 1. Doctor said, that complete set of reports were not shown to him. Patient has got severe infection in the urine. I am still trying to understand, in spite of my 5 visits in the last 7 days to the doctor he never bother to make himself comfortable with the test he prescribed for the patient. He kept on prescribing medicine, as explained above without actually going through the test report he referred to the patient. My understanding, is doctor assuming that the patient is money generating ATM who will pay till the medicine continues with him? 2. He again prescribed him a set of test to be done on immediate basis. My understanding, what is the use of these reports when he actually do not monitor patient through these report. Shall not he be declared an irresponsible doctor with the intention of minting money for the hospital through reports, consultancy and medicine? I guess, am sure he is being awarded some compensation by the hospital on these tests, probably a big chunk. 3. He has now prescribed him an injection again surprising which was cancelled by him in my last visit to him on Saturday. (Refer prescription of doctor. Prescription will be available on demand). I understand a continued patient is better than the new one. 4. With regard to the red patches which patient had developed in the body after the medication of the doctor has been referred to dermatologist, saying he does not deal with skin? Why the hale this doctor does not understand the aftermath of the medicine prescribed to the patient. Shall I keep on incurring expenditure due to the incapability and unadeptness of doctors? Consultancy advise from dermatologist is immediately stop the medicine prescribed by Dr. Mukesh Mehra (surprises again because physician if MBBS at the minimum have to go for one month’s training on dermatologist. I guess I shall again be paying to these blood/ money suckers. Out of the above, I am bound and supposed to expose that these doctors does not owe any moral responsibility towards the society. These careless doctors shall not be associated with 1900 bedded multi-speciality hospital. I need speedy redressal of this complain else, I will keep my efforts towards the medical association (grossly negligent), code of ethics for doctors (referral business) and not the least consumer forum (money minting machine and a complete case). Please do not let me believe that these doctors really possess a qualified degree from medical association?. Sanjay (Chartered Accountant) [protected]