Max Hospital Complaints & Reviews

I am Harsh Bajaj. My wife met with an accident on 30 May, 2022. I took her to Max Hospital, Dehradun for the primary treatment where she was detected of two fractures. The left hand thumb was dislocated and the surgery needed to be done the next day. But she was denied admission. Indeed, the doctor gave us a date of 15 June for the surgery. On 14 June we came to know that the doctor was still busy and we were not given any new date. When I took her to another hospital i came to know that her bones of left hand thumb started joining in a wrong manner. It was very upsetting to know that the doctor misleaded us and kept us waiting. It was a disgusting experience.

My father had gone through angiography on 6th June. Staff told us to collect the report during discharge (7th June). We asked for report during discharge, staff told us to collect it in 2 days i.e. 8th June. I called hospital today (8 June) and staff is telling to collect it after 7 days now. Please resolve it asap otherwise I'll escalate it to the higher level.

I was admitted in the Max Patparganj superspeciality hospital from 17th May to 23rd May. I got several tests done like USG, CT SCAN, ECG, Biopsy etc.

At the time of discharge they handed over a file with very low quality of print out which only contains the blood reports. No Biopsy, CT SCAN, USG original report were there.

After some days, when I was checking all of the documents, I asked them to provide me the soft copies of the reports. But the hospital denied & Asked me to pay extra amount to collect the reports. Even I did not receive the biopsy report. They are here only to collect the money. No Proper services.

Please help me out.

We are here for my mother in law's check up and arrived at before 10 a.m. and its4:30 p.m. and still we are far away from the queue to meet the doctor.. experience here is getting worse day by day.. doctor use to come around 11:30 and then frequently getting absent again..most of patients are from distant rural areas and sit for whole long day to get attended by the doctor..staff number is also inadequate and it causes more chaos ..for a serious diabetic its hard to wait for a whole long day and still not able to pay a visit to the doctor..many who come later get attended earlier due to their knowns in hospital or with staff..the experience is so worse here.. please pay attention to patients complaints

My father (Vijay Gupta) had a kidney malfunctioning and extreme low BP problem owing to which I approached the Max Hospital, Bathinda on 24-May-2022 at around 11 PM (IP no. 67167). Patient was admitted to ICU in an emergency.
I have 2 major concerns in a treatment of less than 2 days which are given below:

1. As per the management rules, there is a very short span of time in which we were allowed to meet the patient. We were assured that my father will get the best care that is what Max is famous for. But unfortunately, carelessness from your hospital staff lead us to such a mental and financial torture that we had to ask for LAMA.
In one visit, my father was sleeping without oxygen cylinder. It got detached while sleeping and nobody noticed that for significant amount of time. In subsequent visits, my father asked me for water and told me that he is asking from last 1 hour but nobody gave water to them. Even I had to ask for that twice. Also, the food served in the evening time was not fresh or hot. (Probably the morning food was supplied in the evening). There were few more such events.

2. We were told in the beginning that that an ultra sound needs to be done in order to check the cause of the disease. But it was not done till morning of 26 May. But the charges o[censored]ltra sound were added in the final bill. Also, I did not find any ultra sound report in Patient's file. So the question arises (i) why and how did they do the ultra sound in just 1 hour which was pending from last 30 hours. (ii) It was really done? or only the charges were added in the bill?

At last, I would like to say we all had suffer so much harassment in all this that we won’t be able to trust Max Hospital services.

Now it’s up to you that How will you ensure that this won’t be repeated again and what about all the torture we had gone through?

My wife Jyoti hot cataract surgery at Max Hospital Vaishali on dated[protected]. Total bill amount was Rs. 71250/- out of which Rs.30, 000/- was paid by Insurance company and balance amount of Rs.41, 250/- was paid by insured in order to discharge of patient. Further approval of Rs.30, 000/- given by Insurance company and paid excess amount of Rs.30, 000/- on dated[protected]. Good health TPA sent mail alongwith settlement Letter many times to Shailesh Pathak employee of Max Hospital. I also sent him settlement Letter. But he doesn't reply through email and pick mobile phone. This type of employee is spoiling reputation of Max Hospital. Pls do the necessary action to refund money..
Regards
Naveen Kumar
Development officer
LIC OF INDIA
Mob. No. [protected]

I got booked my full body test for May 1, 2022 in the morning and all the required samples were collected in the morning. There were 4 booking in my family. We were promised reports on the same day evening. We received only 3/4 reports. I have not received the report for Saumya Gupta UHID: ML01960101, order ID: B2B1878250.

I have tried reaching out to the company multiple times but have not received any status update on my report. I believe my samples are lost and even if they are able to provide my reports, it may be manipulated by now as it wasn't received in due time.

I will have to get my tests done again and hence request a full refund from this company. Worst service ever.

Hi Team, this is to inform you that the coordinator named ( Garima ) in day care 2 doesn’t coup rates with the patient and attendant. I was having Problem in approval from TPA, but I had called Garima so many times but she was least bothered to pick my call. My kid is of 5 years and getting chemotherapy. I had to wait for 5 hrs to get approval. I haven’t got any assistance or support from Garima. If a customer/ patient has to tackle all the problem by themselves than what is the role of coordinator. I believe in that case hospital should not waste there money on coordinators. Very dissatisfied with the service, seems I was in government hospital.

You should improve your billing arrangements some people come without queue and your receptionist treat them even if they are with line why this happened other people are fool those who are in queue for a long time. This is pathetic service that you guys should take care. And do your duty/jobs properly.

Secondly, appointment arrangements if patients given an appointment that means doctors also be so punctual to their appointments too. If they have on doctor should treat a patient on that time if other person is late they should look after other person not like that you should be wating for half an hour. And doctor's assistant replies patient rudely " ap khud doctor se puchlo" what is this for this behavior we coming to your hospital very ridiculous, pathetic response.
Kindly look after these factors.

Dear Team Max Mohali,

We are highly disappointed with the administration of Max Mohali. My mothers (Smt. Kamlesh Gulati) surgery was scheduled on April 6, 2022 @ 08:00 and was asked to remain fasting ever since 2200 hrs (a night prior). Upon arrival they were suddenly instructed for covid test at 09:30 and the surgery was postponed due to this reason. Nobody recommended us for this test when my mother visited a day prior for all the pre investigation and meeting with Anesthesist. Now my mother who is a senior citizen and is in pain is just waiting and she has been kept in day care . Despite all the approvals and money received, they are not allotted a room to comfort. Upon asking i have been told that we cannot explain to you and the room will be allotted after the surgery.

please explain is this fair. Full money you have taken in advance and harassing the PATIENT.

I would like to bring to your notice the medical treatment my child Sahil Ahuja has been receiving at Max hospital Saket under Dr. Neeraj Awasthy, a Paediatric cardiologist. I came from South Africa and have been communicating with Dr. Neeraj from South Africa who mentioned I can bring my baby to India for a VSD device closure or surgical repair. After reaching India, he examined the baby on several occasions. Unfortunately, he did VSD device...

Max Vaishali, Hospital made different counter for panel holders...nd created 3 counters...where there is no one in one counter since an hour...
Firstly, panel holder are obviously entitled for facility as they earned it... We may paying less in hospital but hospital is getting its complete share from panel company or if not they must be tied up wth panel for business benefit.
Thn wi so differentiate...if its just to avoid crowd...wi facility is not prompt as its supposed to be???
By the time billing will done, one or other gonna miss something imp or bearing pain.
Pls look into the matter🙏

My daughter Anishka was admit in max hospital gurgaon from 27th Feb to 4th March, on the day of discharge full amount has been approved.
Amt of Rs. 178351 Approved by HDFC. for ANISHKA ID: 105256 on 04-Mar-22. ( Subject to Pol T.C.) From, Max Hospital, Gurgaon

Still hospital was saying that how non payable can be approved then for confirmation they mailed to HDFC Ergo about non payable and on reply they again get approval of same amount after two days and message as mentioned below
Amt of Rs. 178351 Approved by HDFC. for ANISHKA ID: 105256 on 06-Mar-22. ( Subject to Pol T.C.) From, Max Hospital, Gurgaon

Still max hospital is not refunded my amount. Please help in this regard.

I had to wait for medical certificate for hours. And after the doctor came, person sitting on report collection said that he has no book foe the medical certificate and i have to wait.
I requested him to do it as soon as possible but he gave a very cold response.
I had only 5 minute work for which i have been wating since 11 in the morning.
Is this what i deserve because i am helpless.
Long wating for no reason.
This functionality is very unacceptable.
I am still in hospital and wating for medical certificate book to reach the counter.
It's a very frustrating thing to visit such a reputed hospital and face trouble for thiese things.

I thought max hospital is reputed and good hospital with a facility and good code of conduct. The doctor first lesson should be everyone is equal even if they are not rich or high class people. Worst experience from the ews department. My Father took a treatment from max hospital emergency he has been diagnosed with kidney infection he has fever from last 10-12 days. The condition of my father is he need bed in hospital but we do have a BPL card which is provided by government for the economic weaker section to take a benefit of good reputed hospital. But the doctor denied us to see or consult because my mother is also taken a treatment from max because of BPL card. The doctor RITIKA MA'AM. Said to my mother these words ( kya tumhare upar taras kaah liya toh kya ab pure ghar waalo ko leke aajaoge tum yaha pe mein nhi krongi signature kissi or hospital mein lejao waha dikhao ) is this a behaviour or well reputed hospital toward us BPL card holder!!! .
Pata nhi hamare jaise or kitne honge jo treatment nhi le paa rahe honge because of behaviour for doctor !! WHO APPOINTED HER A SENIOR DOCTOR AT THIS GOOD HOSPITAL SHE DON'T KNOW HOW TO TALK TO PATEINT HOW TO OVERCOME THE PROBLEM OF PATEINT. REPLY ASAP

Hshdhd

We take appointment of Dr. Anusha Sharma dentist and when we reach
then another junior doctor consult. and when we say that our appointment book of Dr Anusaya Sharma then Dr Anusaya was not consulting proper
was telling you have thinking problem, she was not listening our problem and telling rubbish things and tell only one tooth caping price Rs. 22, 000.

The billing staff lefts no stone unturned to discourage CGHS patients. They need referral every visit reasons and rules best known to them. I was referred by CGHS specialist on recently. The doctor treated and asked to come next week for follow-up. The next week doctor again prescribed the same treatment and asked to complete billing formalities. But shockingly billing staff again asked for referral when I was already going continuing treatment with same doctor. Despite showing them the valid referral, they did not allow the CGHS rate and took lastly the market rate was paid. They are strictly unprofessional and rude. They specifically said that they do not want cghs patients. The staff also adopts malpractice by changing the names of treatment. They prescribe other while gives treatment other way, just to make money. Highly money oriented.

Sir
I am consulting to doctors in max vashali since 2-3 years but I am facing problem to my mother which comes in dghs and showing to Dr Sanjay sexena
She needs to consult in this month but max appointment representative not giving appointment with in weak all my near and dear reporting same problem so please do as needful
Thanks
Rajpaldogra
[protected]

They are relating them with NKF (National Kidney Foundation) with some Dr Desmond Kumar from Max Specialty Hospital – Sushant Lok Phase I, Sector 43, Gurugram, Haryana 122022, his mobile number is [protected] (WhatsApp number). They have made their website called “ https://www.onlinekidneyhospital.org/”

They have opened this website for online kidney donation for money quoting 5 CR to donor, firstly they asked us to be...