Max Hospital - Pitampura — Pending refund of paid money since 20 Days.

Address:

Delhi

Hi All,

Just want to bring to notice of everyone about - HOW BAD & FRUSTRATED IS MAX HOSPITAL services are.

I had got my daughters Nose surgery done on 17th of MARCH . We have a 24hr admission as it was minor surgery & i had opted for my ICICI medicailm cash less policy for the same. that has got pre-approved for 40,000/-.
At the time of discharge , billing amount made by hospital was 39,000/- , They haven't faxed the document to TPA , that was resulting STAY FOR ONE MORE DAY, TAT WILL BE CHARGED EXTRA.
So after discussion with them , i opted for payment of 39,000/- IN CASH , SO THAT I CAN GET DISCHARGED TIMELY & TAKE MY KID HOME.

FIRSTLY,

I GOT SETTLEMENT CONFIRMATION FROM TPA FOR 38,700/- , excluding 300/- NON-PAYBLE charges for some medical record or filling charges. When i went for SETTLEMENT - HOSPITAL HAS CLEARED 38,034. Stating - rest are for non-payble items.

NOT SURE WHEN TPA HAD CLEARED EVERYTHING INCLUDING DETAILED BILLS SENT TO THEM FOR VERIFICATION @ 38,700/- . THEN WHY THIS ADDITIONAL 600-700 CHARGED TO BE EXTRA. THAT MEAN THEY ARE GETTING IT FROM TPA AS WELL AS CHARGING ME DOUBLE ON THAT.

HOSPITAL HAD CONFIRMED THAT NEXT DAY I CAN COME & GET THE AMOUNT REFUNDED. TILL 20,000/- THEY CAN RETURN CASH - BALANCE WILL BE BY Cheque.

SINCE THAT DAY I AM FOLLOWING WITH THEM FOR MY REFUND OF 38,034 RS. EVERY DAY I HAVE A SAME MESSAGE THAT CHEQUE HAS NOT CAME FROM OKHLA HEAD OFFICE, SOMTIME IT IS BEING SENT- BUT NOT REACHED TO THEM, NOW IT HAS TO COME FROM SHALIMAR BAGH BRANCH...

IT'S QUITE frustrating & NON-PROFESSIONAL. EVEN IF HAD OPTION FOR A NON-CASHLESS MEDICLAIM - I WOULD HAVE GOT MY MONEY BACK TILL NOW. Today it is 17 day - now it is SATURDAY & SUNDAY .SO NOTHING LESS THAN 20TH DAY.

FOR THAT TOO NO-ONE IN THE HOSPITAL IS SURE ABOUT WHO'S THE RESPONSIBLE PERSON & WHEN THEY CAN EXPECT . THEY ARE JUST FOLLOWING - IAM NOT SURE ABOUT WHOME & ASK ME TO CHECK STATUS ON MPONDAY i.e. 9th APRIL.

PANKAJ NARANG
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