| Address: | Bangalore, Karnataka |
Hi,
I have been using Maxnewyork life insurance from 5 yrs and till date have been going thorugh the torture and pathetic customer service offered by this company every year they promise something and deliver nothing in order to pay ur own premium we have to reming them and after paying face the horrifying experience of clarifying that the premium is paid.
The customer care team is run by uncivilized, uneducated people who don't know the meaning of customer service each and everyone speaks a different language and the basic etiquette's are zero to get your work done atleast yu will have to send 10 mails to the customer care then follow up urself as no one will bother to call you the follow up with manager who for name sake is a manager he feels talking to his customer is below is dignity.
I have been suffering on and off every year i was investing 25120 every year with then have to forcibly cancel the Unit link policy as in 5 yrs for 125000 fetched me only 2000 benfit even a post office will offer better returns than these guys.
The second plan was told by thier so called business development manager to cancel as it won't fetch any returns can't understand in first place why do u ask the customer to invest by promising tons of benefits lost 11,000 and the best part is there's no refund so money goes to their pockets customer care willl not listen to you will just say sorry no refund and close the conversation
The third policy is endowement policy which gives u some bonus but to get the bonus it has taken me 15 calls and 5 mails and all i listen to is we will get back to you in 2 days but they will never tell which year and after 3 weeks haven't still heard of them so basically they will eat your money any time they want but when it comes to giving they willl ignore you completely
Neither these people are professional neither they have the basic courtesy to attend to customers have recommeneded all my colleagues ACROSS INDIA to NEVER SELECT MAX NEW YORK LIFE INSURANCE.
Regards
Aiyappa
[protected] Was this information helpful? | 
Please share your policy details at [protected]@maxnewyorklife.com to help our customer service executive to connect with you to understand and resolve your concern.