Max Life Insurance — Investment

Address:

Chennai, Tamil Nadu

I became a member of this forum before four years, Initially the client declared that as a policy holder i can withdraw my policy at any moment and the amount paid can be withdrawn at any point of time. Also for a premium of Rs 10,000 per year, a fixed amount would be paid as bonus every year, and once the bonus aggregates, i need not pay the premium amount and the bonus would be used as premium.
Now I wanted to close my account for they did not pay any bonus for 3 years and in the fourth year paid a very meager amount, the representatives say that, the first year premium would be deducted and for the rest of the three years, they are ready to pay only 30%. That is I would be getting only Rs 12,000 against Rs 40,000 paid towards this policy. Why do they train their representatives to cheat their clients like this??