[Resolved]  Max Life Insurance — MANIPULATION IN THE PROPOSAL FORM OF POLICY NO[protected]

Address:

Maharashtra

I Dharamveer Singh Policy No[protected] has the following few words for your kind attention and appropriate action at the earliest:-

(a) I have purchased the above said policy on 31 Oct 2010 from your company for my daughter Shatakshi Vikshana Singh as person to be insured from Mr Mane Agent No 346515 but the policy document which I received have myself i.e Dharamveer Singh as person insured. Having a blind faith on the company I didn’t scrutinize the documents at the time of receipt of the documents. But now near about 03 months back while paying the premium I found out that I was the person insured in place of my daughter which I haven’t opted at the time of filling up of form. On scrutiny of the document I found out that someone has done forgery in the proposal form by changing the person to be insured of my daughter to nominee without my knowledge (by cutting ) in the proposal form (scan copy of the proposal form annexed).

(b) I reported the same matter to my agent and asking clarification. He told that he doesn’t have any knowledge about this amendment and told me that he will put up an application for the amendment of the same. And after near about 2 weeks intimated me that Max life insurance (local office) at Koregaon Park (Pune ) has refused to carry out any amendment in the policy.

(c) Reporting the same matter I have put up a mail on the official site of the company and received a reply in hard through courier, stating that my problem ticket No 10170458 has been attended to and has been resolved by Vineet Sahni, when I rang up to customer care seeking what was the action initiated, I was assured by Mr Ashish (Customer care Rep) on 07 Jan 2012 at about 1130 Hrs that a teem will be formed under leader Vineet Sahni to resolve the issue and that he will call me up within 24 Hrs which he didn’t.

(d) Again on 13 Mar 13 I mailed my complain to service helpdesk of max vide ticket No 10788933 and received reply that nothing can be done and I have to purchase a new policy

(d) Left with no option and in agony I am writing this application to you to take appropriate action by correcting the policy document by making the policy as insured person for my daughter (Shatakshi Vikshana Singh ) as without this the complete policy document is meaningless.

Thanking You
Dharamveer Singh