[Resolved]  Max Life Insurance — Misleading Information - Cannot be trusted

Address:Mumbai City, Maharashtra
Website:WWW.MAXLIFEINSURANCE.COM

I was made to buy 2 different max life policies one amounting to 21k and other 11k..Agent had clearly communicated that the policies can be stopped at any point and a refund is liable. however i shall get maximum benefit if i apply for a refund post 3 years.

I tried to get a refund before 3 years and i was told by max insurance that they cant refund the money. The only option i had was to pay the premium for lapsed time and apply for a refund post 3 years ie in 2014. My policy number is[protected] for 21,000/- AND[protected] for 11,113/- )

Till date i ve emailed 4-5 times to max customer services to get an explanation on policy calculations post 3 years however there is no explanation provided. One rep said it will be calculated like - Total premium paid minus first premium * 30% which amounts to disgraceful an unbelievable amount. That would make me look like a fool !!!!

They feel no need to clarify the calculations ! Only chase me for premiums ! Claim that my number is unreachable whereas everyone else can easily reach me! No information on refund policy !

Do not buy from MAX AT ALL. they do not care to respond once the policy is bought that too providing fake / misleading information.

Anyone buying from MAX LIFE INSURANCE trust me its MIN LIFE / MONEY INSURANCE
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Aug 14, 2020
Complaint marked as Resolved 
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after going through the attached policy details, i can safely say that i never received the hard copies of the policy. Also as per my telephonic conversation today, (shailesh)you claimed that my email id was not registered which means soft copies too were not eamiled across.

As mentioned while purchasing the policy i was told that my premium amount was refundable at any given time. I was never told about the lock in period of 3 years etc.

You could check your records for the courier of hard copy of policy & also soft copy of the email.

Given this misleading OR complete lack of information i request you to refund the complete amount paid till date.

regards

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