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[Resolved]  Mehta Hospital, Chetpet — Poor Customer experience

I had been thrice to Mehta hospital for consulting Dr. Jayaraman (Chest Medicine).
Had found the supportive staff very unfriendly and lack of proper knowledge.
Even the doctor who is supposed to come by 9am came twice around 9.45am and once by 10.20am.

The lady for registering names for visiting doctors was rude when I enquired about the late arrival of the doctor. She responded to my queries very arrogantly, giving me an impression that she could had have worked in a Government hospital before.

And the one at the Cash counter was not aware of the charges for the tests I did (ECG, Xray, Blood test etc). Every time, I was made to go back to the concerned departments to know what the cost was.

Also the personnel at Reception were unable to guide me properly. They said I can come by 8 am to do PFT but made me wait till 9.45 am (that is when ECG department was opened on 4/10/2010).
Also right from registering my telephone number till writing my Patient ID on the file, all were with typos what I had corrected them.

I faced such poor customer experience on all three of my occasions to this hospital.
I would strongly suggest to think twice before going to this hospital.
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Complaint marked as Resolved Aug 13, 2020

Complaint Status


[Apr 24, 2014] Dr. Mehta's Hospitals customer support has been notified about the posted complaint.
Complaint comments  5 Comments     Updated: ShareTweet

Comments

Hi All,

I agreed with the above complaint and I had a worst experience with the hospital.

I never see a worst management and administration like Mehta hospital in my life .Doctors are some what good but nurses and admin and cash collecting deparment is very worst i[censored] go to these deparments you can see at least one person is shouting about the these deparment.I was admitted my 1 year baby there for severe cough for four days .he want to watch TV so we got Remote for a Tv in our room from cash collecting deparment they asked Rs 500 for giving Remote my husband gave Rs 500 and got the remote they did n't give any recepit for that . we dont know that we have to collect recepit for remote because that was the first time we went to that hospital.while we discharged from the hospital we return the remote they asked the recepit we said u did n't give any recepit we collected the remote from a person sitting in the cash counter on 14-sep 3 p.m .the cash department head Mr. Santhanam said that u stolen the remote from another room now asking for rs 500.I am working in a software company as Seniour software engineer and my husband is working in ICICI bank.The admin santhanam told that we got the remote from another room for 500 rs .I shouted that fellow and throw the remote in dustbin.we dont want to waste our time in this issue because my son was so weak and not well.Do u know I have paid 22000 thousand as hospital bill but had a worst experience with this hospital
Kindly understand... every penny is not easily earned. Only for the sake of doctors we come to this hospital else there 1000 more hospitals in city. This mehta hospital is billing all whatever is not used by doctors/nurses.. if asked their nurses are behaving very rudely... even throwing the medicines rudely on the patient's bed. this time VIDEOS are recorded.. and better proofs are here.. let the world know how hospitals are earned.
Very high cost billing for worth less special room. Their poor maintance of spl room charging high rate of money. But the staff stricktly follwing their rules as charging extra fare for who one more attender staying at room, but not maintaining the room.
I had very bad experience in mehtas, i admitted my son for fever ...They took 3 days to give the report.
Doctor are not more attentive .
Doctor has to explain come and explain the baby situation, but they failed to explain. Ever seen such a bad experience.
Doesn't look like children's hospital. Because children's are getting scare by the seeing hospital atmosphere .
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Worst experience dont ever go there.Not seen such a worst admin in chennai hospitals.waited for discharge bill settelement for abt 7 hrs and the back office told us to wait for an hour as many times as they can. This has happened today-28.03.2018.even the food served was not up to mark and we did the urinate tub clearance for ourselves.

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    Dr. Mehta's Hospitals
    Customer Care Service
    Customer satisfaction rating
    100%
    Complaints
    3
    Pending
    0
    Resolved
    3
    Dr. Mehta's Hospitals Phone
    +91 44 4227 1001
    +91 44 4227 1005
    Dr. Mehta's Hospitals Address
    No.2, McNichols Rd, 3rd Lane, Chetpet, Chennai, Tamil Nadu, India - 600031
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