[Resolved]  Mi Mobile Phone — DEFECTIVE BLUETOOTH DEVICE

REF: ORDER NO.[protected] DT. 28.10.2009
COMPLAINT NO. 2302027 DT. 10.11.2009

ACCOUNT CODE 74099

SUB: COMPLAINT AGAINST DEFECTIVE BLUE TOOTH DEVICE OF MOBILE PHONE Mi

SIR

I purchased said product from Homeshop 18, NOIDA and found blue tooth device is not working. A complaint against this has been made to the service centre of M/s. Himalayan Times Pvt.Ltd., at Nehru Place. On the advise of them I sent my representative on 10.11.2009 for the change of product. They informed that product will be delivered within a day or two with full satisfaction but the same was reached on 17th Nov.09 which was also not working.

I again made complaint to the customer executive of Homeshop 18 and they informed that I have to send the product to M/s. M/s.Himalayan Times Pvt.Ltd. A.124, Okhla phase.II(Indl.Area) Near Malwa Cotton NEW DELHI.19 . I sent the same vide TNT Courier No.DO[protected] WW dt. 21.11.2009.

Now more than a month has passed but I have not received the same. Numerous telephonic calls have been made in this regard and every time I was assured that product will reach to me very soon.



(KUMKUM SHARMA)
COMPLAINANT
Phone: [protected]
Address:
A.13 D.T.C. COLONY, NEAR NANAK PIAO GURUDWARA
RANA PRATAP BAGH, DELHI.7.