[Resolved]  Microtek — Faulty UPS, Bad Service

Address:

Bangalore, Karnataka

I have taken a UPS from microtek, SN9KUPNB484691. My first complaint(no 342) elicited a response, they sent an engineer after one week and at least 8 reminders and innumerable calls. This guy called prashant came to my place 3 times, 1 time he did not have replacement battery, 2nd time he got wrong battery which after he put in, he said the board was faulty, 3 time he came in with a battery and and board and said its fixed. It never was properly fixed, sometimes when the power went off, the UPS would shutdown also. I raised another call after a month on 9th June(complaint no: 567). This time they sent in an engineer, who replaced the board. Looking at the replacement board itself you could make out its was an used one. Repeatedly I warned him not to use that but he did not listen. He changed it in spite of this. He got this working and then within an hour of his leaving, there was smoke from my desktop and now its dead. IS this the type of service which I can expect from this company. I am planning on raising a consumer complaint on this formally now.