[Resolved]  Microtek Ups Battery — Warranty of Battery

Address:

North 24 Parganas, West Bengal

I have purchased Microtex Battery from Varanasi for our personal home use. Now I have been transffered to Kolkata. My Battery is not working and battery is within warranty period. I have done various communication with MICROTEX company but they are not give any satisfactory reply. Please help me in this regard. All communication is below mentioned.

Ajeet Kumar
[protected]

RE: Problem in my UPS BatteryTuesday, 9 March, 2010 3:10 AM
From: "Ajeet kumar" <[protected]@yahoo.com>Add sender to ContactsTo: "hsm" <[protected]@microtex.in>Cc: [protected]@microtex.in, [protected]@microtex.in, [protected]@microtex.in
Dear Manjunatha H.S

Please refer trailing mail and tell me how and why will I send the battery to Varanasi.
I have purchased battery from Varanasi and that time I am posted at Varanasi. Now I have been transferred to Kolkata. As per your warranty card you have mentioned warranty period is applied for all over India. Your service engineer is here and he said battery is out of order and it should be replaced. If I have send battery to Varanasi, courier charge is (sent and brought battery) more than battery cost. You tell me who is bear that cost.

You are once again requested to change my battery at Kolkata otherwise we will go to consumer forrum for my right.

Regards
Ajeet Kumar
[protected]



--- On Fri, 12/2/10, hsm <[protected]@microtex.in> wrote:


From: hsm <[protected]@microtex.in>
Subject: RE: Problem in my UPS Battery
To: "'Ajeet kumar'" <[protected]@yahoo.com>
Cc: [protected]@microtex.in, [protected]@microtex.in, [protected]@microtex.in
Date: Friday, 12 February, 2010, 12:34 AM


Dear Mr. Ajeet Kumar



Our SE checked the battery at your place, as discussed,Please send the battery to Varanasi –(to the original purchase place) to enable us to process further.



Regards



Manjunatha H.S
Sr.Manager - Service
+91 [protected]

[protected]@microtex.in
www.microtex.in


Microtex Energy P Ltd
42 & 43, II Main, II Phase,
Peenya Ind Area, Bangalore 560058 India

This email is confidential. If you are not the addressee pl inform the sender immediately and destroy this email without using, sending or storing it. Emails are not secure and may suffer errors, viruses, delay, interception and amendment. MICROTEX ENERGY PVT LTD and its subsidiaries ("MICROTEX") do not accept liability for damage caused by this email and may monitor email traffic. Unless expressly stated, any opinions are the sender's and are not approved by MICROTEX. This email is not an offer, solicitation, recommendation or agreement of any kind. MICROTEX's Regd office is 42&43, II Mn, II Ph Peenya Ind Area, Bangalore 560058.

P Kindly consider the environment before printing this email or any attachments.


[protected][protected][protected][protected]

From: Ajeet kumar [mailto:[protected]@yahoo.com]
Sent: Friday, February 12, 2010 12:00 PM
To: [protected]@microtex.in
Cc: [protected]@microtex.in; [protected]@microtex.in; [protected]@microtex.in
Subject: Fw: Problem in my UPS Battery

Dear Sir



I am waiting your early response. Please give us update on my case.





Ajeet Kumar

--- On Wed, 20/1/10, Ajeet kumar <[protected]@yahoo.com> wrote:


From: Ajeet kumar <[protected]@yahoo.com>
Subject: Fw: Problem in my UPS Battery
To: [protected]@microtex.in
Cc: [protected]@microtex.in, [protected]@microtex.in, [protected]@microtex.in
Date: Wednesday, 20 January, 2010, 11:22 PM Dear Sir,



Please refer to trailing mail regarding problem in my UPS Battery. Your representative has come to my home and tried to charge the battery but they have failed to charge the battery because Battery is not in chargable position. He said company will give you new battery because battery is in guaranteed period.



More than one month has gone, not any communication received from your end regarding the matter. I again request you please send me a new battery.



Yours faithfully



Ajeet Kumar

Mob- [protected]

--- On Mon, 21/12/09, Ajeet kumar <[protected]@yahoo.com> wrote:


From: Ajeet kumar <[protected]@yahoo.com>
Subject: Fw: RE: FW: Service Centre for battery
To: [protected]@microtex.in
Cc: [protected]@microtex.in, [protected]@microtex.in, [protected]@microtex.in
Date: Monday, 21 December, 2009, 3:38 AM Dear Sir



I am sorry to say that more than 1 month has gone but till date problem of my battery is continued. I have not expect this type of poor service by your company. I again request to send your representative and change of my useless battery which is in guranteed period.



Ajeet Kumar




--- On Tue, 1/12/09, Ajeet kumar <[protected]@yahoo.com> wrote:


From: Ajeet kumar <[protected]@yahoo.com>
Subject: RE: FW: Service Centre for battery
To: [protected]@microtex.in
Cc: [protected]@microtex.in
Date: Tuesday, 1 December, 2009, 10:38 AM Dear Sir



As per trailing mail your representative has visited on 24.11.09. He has checked battery but not any comments given me. He said that company will replied to you about problem but till date I have not received any clarification from your end. Please rectify my battery problem immediatly. Please note that in case of expiry of warranty period you are responsible for that. Please treat matter is most urgent.



Ajeet Kumar

Flat No-103, FF Block

AshaBari Complex

Baishnabghat Patuli

Kolkata-700094

My Contact no is - [protected]

Office No [protected]




--- On Sat, 21/11/09, Ajeet kumar <[protected]@yahoo.com> wrote:


From: Ajeet kumar <[protected]@yahoo.com>
Subject: RE: FW: Service Centre for battery
To: "hsm" <[protected]@microtex.in>
Cc: [protected]@microtex.in
Date: Saturday, 21 November, 2009, 8:38 AM Dear sir



My Contact no is - [protected]

Office No [protected]



[protected]



Ajeet Kumar





--- On Sat, 21/11/09, hsm <[protected]@microtex.in> wrote:


From: hsm <[protected]@microtex.in>
Subject: RE: FW: Service Centre for battery
To: "'Ajeet kumar'" <[protected]@yahoo.com>
Cc: [protected]@microtex.in, "'prabhu'" <[protected]@microtex.in>
Date: Saturday, 21 November, 2009, 1:49 AM

Dear Sir,



Please provide your contact number.



Regads,



Manjunatha H.S

Sr.Manager - Service

+91 [protected]


[protected]@microtex.in
www.microtex.in



Microtex Energy P Ltd
42 & 43, II Main, II Phase,
Peenya Ind Area, Bangalore 560058 India

This email is confidential. If you are not the addressee pl inform the sender immediately and destroy this email without using, sending or storing it. Emails are not secure and may suffer errors, viruses, delay, interception and amendment. MICROTEX ENERGY PVT LTD and its subsidiaries ("MICROTEX") do not accept liability for damage caused by this email and may monitor email traffic. Unless expressly stated, any opinions are the sender's and are not approved by MICROTEX. This email is not an offer, solicitation, recommendation or agreement of any kind. MICROTEX's Regd office is 42&43, II Mn, II Ph Peenya Ind Area, Bangalore 560058.

P Kindly consider the environment before printing this email or any attachments.


[protected][protected][protected][protected]

From: hsm [mailto:[protected]@microtex.in]
Sent: Saturday, November 21, 2009 10:06 AM
To: 'Ajeet kumar'
Cc: '[protected]@microtex.in'; 'prabhu'
Subject: RE: FW: Service Centre for battery



Dear Sir





Our Service Engineer at Kolkatta will contact you for service.





Aside to Amitava—Pl talk to customer and send our SE



Regards,

Manjunatha H.S

Sr.Manager - Service

+91 [protected]


[protected]@microtex.in
www.microtex.in



Microtex Energy P Ltd
42 & 43, II Main, II Phase,
Peenya Ind Area, Bangalore 560058 India

This email is confidential. If you are not the addressee pl inform the sender immediately and destroy this email without using, sending or storing it. Emails are not secure and may suffer errors, viruses, delay, interception and amendment. MICROTEX ENERGY PVT LTD and its subsidiaries ("MICROTEX") do not accept liability for damage caused by this email and may monitor email traffic. Unless expressly stated, any opinions are the sender's and are not approved by MICROTEX. This email is not an offer, solicitation, recommendation or agreement of any kind. MICROTEX's Regd office is 42&43, II Mn, II Ph Peenya Ind Area, Bangalore 560058.

P Kindly consider the environment before printing this email or any attachments.


[protected][protected][protected][protected]

From: Ajeet kumar [mailto:[protected]@yahoo.com]
Sent: Friday, November 20, 2009 11:13 PM
To: [protected]@microtex.in
Cc: [protected]@microtex.in
Subject: Re: FW: Service Centre for battery



Dear Sir



Please take up the matter immediatly, it is most urgent. All details are given below.



Ajeet Kumar



--- On Sun, 15/11/09, Ajeet kumar <[protected]@yahoo.com> wrote:


From: Ajeet kumar <[protected]@yahoo.com>
Subject: Re: FW: Service Centre for battery
To: "hsm" <[protected]@microtex.in>
Cc: [protected]@microtex.in
Date: Sunday, 15 November, 2009, 4:22 AM



Dear Sir



I am thanking you for immediate response. As per your mail purchase details of battery are appended below:



Battery Type: MI 500

Serial No : 307196

Date of Purchase: 08.08.2007

Sale Bill No: 1176 dated 08.08.07

Name Of Distributer: Durga Inverter & Battery

S-2/249, U.P. College Road

Bhojubeer, Varanasi

Please take up the matter and rectify the problem as soon as.



Regards

Ajeet Kumar

Flat No-103, FF Block

AshaBari Complex

Baishnabghat Patuli

Kolkata-700094




--- On Sat, 14/11/09, hsm <[protected]@microtex.in> wrote:


From: hsm <[protected]@microtex.in>
Subject: FW: Service Centre for battery
To: [protected]@yahoo.com
Cc: " 'prabhu' " <[protected]@microtex.in>
Date: Saturday, 14 November, 2009, 2:03 AM

Dear Sir,



Kindly letus have the Purchase details such as, Battery Type, Sr No,Date of Purchase ,Sale Bill No,Name of Distributor Etc.Please send the scan copy of the invoice to enable us to take further action



Thanking you and assuring you of our best services.





Regards



Manjunatha H.S

Sr.Manager - Service

+91 [protected]


[protected]@microtex.in
www.microtex.in



Microtex Energy P Ltd
42 & 43, II Main, II Phase,
Peenya Ind Area, Bangalore 560058 India

This email is confidential. If you are not the addressee pl inform the sender immediately and destroy this email without using, sending or storing it. Emails are not secure and may suffer errors, viruses, delay, interception and amendment. MICROTEX ENERGY PVT LTD and its subsidiaries ("MICROTEX") do not accept liability for damage caused by this email and may monitor email traffic. Unless expressly stated, any opinions are the sender's and are not approved by MICROTEX. This email is not an offer, solicitation, recommendation or agreement of any kind. MICROTEX's Regd office is 42&43, II Mn, II Ph Peenya Ind Area, Bangalore 560058.

P Kindly consider the environment before printing this email or any attachments.


[protected][protected][protected][protected]

From: prabhu [mailto:[protected]@microtex.in]
Sent: Saturday, November 14, 2009 9:09 AM
To: 'H S Manjunath '; 'Mohan'
Subject: FW: Service Centre for battery



FYI and necessary action

PM



From: Ajeet kumar [mailto:[protected]@yahoo.com]
Sent: Saturday, November 14, 2009 12:25 AM
To: [protected]@microtex.in
Subject: Service Centre for battery



Dear Sir



I have purchased Microtex Battery from Varanasi for our personal home use. Now I have been transffered to Kolkata. My Battery is not wo rk ing and battery is within warranty period. Please give me contact no and email address of persons/offices, who are looking services of abovesaid battery at Kolkata.



Regards

Ajeet Kumar